MrSwitch Author
EE and people in this thread, I owe you massive apologies, but I would have been a fool not to post, as it said nowhere when buying it that it was a only for 6 months, and just to let you know, I'd probably do it again
Unfortunately, this deal has expired 1 February 2021.
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2544°
Posted 31 January 2021
New Customers EE Sim Only - 200GB 5G Data + Unlimited Mins & Texts - £12.50 Per Month x24 Months - With Code - £300 Total @ EE
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MrSwitch Deal editor
Joined in 2016
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About this deal
This deal is expired. Here are some options that might interest you:
mentioned this in my earlier ee thread, doesn't seem to be posting it, so full credit to them, see screenshot below, seems crazy for that kinda data
Choose the 200gb for £25 then enter BTDISC20 (you don't have to choose a smart benefit)
Apologies for posting, but seemed like something worth sharing
May be a glitch, so don't go ahead if you're not willing to go through a credit check, may not get honoured.
Choose the 200gb for £25 then enter BTDISC20 (you don't have to choose a smart benefit)
Apologies for posting, but seemed like something worth sharing
May be a glitch, so don't go ahead if you're not willing to go through a credit check, may not get honoured.
More details at Community Updates
rodman
...
Edited by MrSwitch, 31 January 2021
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3587 Comments
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nameloc2080Keep an eye on your discount folks! Despite being told the discount had been fixed until the end of the contract it has yet again expired 6 months after it was last applied. A tedious live chat a few days ago got it reinstated.
bally12345Just had a shock this morning despite getting text says amount will stay the same got billed almost 60 quid! We have 2sims.
Fockw1tI moved on because there is no way I would trust any guarantees. The amount of hastle I had to keep the deal in the first instance left a bitter taste.
gooner786I have been told over the phone that my current discounts will still apply and I will just go on to a rolling contract with the same smart benefits. So let's see what happens!Hexadecima1The 24 months half price being rolled?!
BuffManHad this sim only deal previously.
Just updated mine and the wife's EE mobile packages as we're BT broadband customers get a discount.
Hers is 20gb for 9 quid and mine is 125gb for £13.50.
They said 100gb wasn't appearing so gave me 125gb .
I'm able to share the data to her account so no issues thereRobildnI just called them, the advisor wouldn't do anything better then £20 for 125gb.
Requested the PAC code, I think I may just cancel and sign up to something in April, the next increase is going to be significant so rather avoid it if they are not going to offer something good for upgrade.
Mark_OSheaMine is up on the 11th of Feb. So I've missed the 30 days notice. No way will I pay £98 for a month's line rental. So I'll have to drop onto the cheapest payg for 1 month then see what's out there. Little annoyed I missed this date but would be nice to have a txt to say I'm at the end.
I see some of you have had a txt. How near to the end of the contract was you when the txt came through.
My discounts show they will expire on the 11th of Feb.RobildnYou can ask for a PAC code and use it on the last day/few days before 11th, that way you don't need to give 30 days notice and you will be only charged up until the number has been transferred.
cannibalwombat- Anonymous User
BeefyMcWhatNow07/02/2021 10:54
my issue is that everyone who took the deal as a result of this thread …my issue is that everyone who took the deal as a result of this thread knew from the start it was possilby a glitch that might not be honoured, yet you are treating it almost as if you've been scammed, and that they owe you something for it
I feel the same as you when people moan about glitches being cancelled etc. and they group together posting bad reviews etc.
However this is completely different, EE had the opportunity to cancel orders before accepting them. The volume of orders would have definitely alerted them that there was some glitch, so could quite easily have stopped any from completed until checked. In this case they didn't do that, they simply went ahead and signed customers up to contracts and then only after dispatch notified them about the discount only lasting 6 months. This is mis-selling in its purest form, regardless of the buyer knowing that this was most likely a glitch.
If they just cancelled the orders then so be it, everyone knew that was the likely outcome. The fact they honoured them and then have since changed the terms of the agreed contract after dispatch, will undoubtedly leave customers p***ed off. To make it worse they have got staff blaming the customers instead of apologising for their error. When you start blaming others for your own mistakes, you are asking for complaints... and quite rightly deserve them. 
Alex_loWhat a read, this thread has everything! A roller coaster of emotions in there! I have missed the deal but this thread kept me entertained at least!
Jazzy.JeffJust got off phone with EE after receiving text to call them. After a lot of discussing politely they honoured by deal! Will have to wait until tomorrow for new handset to dispatch as the current has been put on request to send back to consigner. Happy days
JUNR786I find it crazy seeing how entitled people are acting here, we all knew it was a "glitch" and was likely unintended, and were happy to take advantage albeit with a risk attached. However when the risk didn't pay off, it's everyone's fault but their own and EE are obliged to honour a erroneous offer
Chin up and move on (edited)
matiuos44I ordered this SIM deal on Sunday and received the confirmation email straight away at 20:02. Then didn't hear anything until Tuesday 02/02 when I received an email saying order on the way and that's it. The SIM came on the post on Wednesday and when I put it in the phone and logged into the account it did say half price 6 month only so called the customer service and they were pretty good, asked what was in the order email I received and where did I order my SIM from. After confirming these they put on 2 loyalty discounts totaling £12.50 for the duration of the 24 month contract.
To my surprise when they generated the first bill, that loyalty discount was on top of the 6 month half price so currently I'm paying £6.25 for the 200GB plan. Even though it lokos like it's only for the 1st month still can't complain to be honest
ref77I have reported it to Watchdog
The_HustlerJust to add - I work for EE but I never made the decisions. I 100% agree the SIM deal should have been honoured. As for those who got chats with support. From what I have been told the official response will be it is a error on the part of the support staff as they replied without doing right checks. They will also not be honoured.
Again - I came here (risking my job in the process) to keep you updated. So, please bear that in mind before sending harsh responses to me.
ialexromReceived my sim only today, and as everyone else it showed 6 months only on my account. I called 150 from the actual sim received and they directed me online to cancel via this form: ee.co.uk/hel…ays.
I also asked about removing the credit check and they advised to email crqueries@ee.co.uk with the following information:
EE account number
Name
Contact Number
Query / request
Explaination / Information
Hope this helps. Might not even need to call if you know your EE account number to get it all sorted.
P.S. thanks MrSwitch for sharing these deals with us - got to be in it to win it!- Anonymous UserLike the advisors asking where people got the code from... That is irrelevant, naturally before buying something customers will do a Google search of (said company name) discount code. If there is a code you try it, and if it works great! It is EE's fault that the code worked on any new order (if it was intended for select customers, their system should only allow said customers to order), it is also EE's fault that it didn't mention anywhere during the order process about only having 6 months half price.
Now all of this would be meaningless if they simply cancelled the orders, as they are fully in their rights to do so. They are not however in their rights to change the contract after dispatch, this now gives the customer the right to complain (and rightly so). It also gives the customer a very strong case with the ombudsman should they wish to take it that far.
EE should have definitely apologised immediately, and should have already come to a agreed resolution on this. They are taking way too long as a whole, and as such are now making things worse for themselves. 
nihirCheers surprised no one come up with this yet.
smackosMark_Flanagan01/02/2021 21:29
Just checked... I ordered this last night, and only just noticed on …Just checked... I ordered this last night, and only just noticed on checking the find print the code is for 6 months half price. So 6x £12.50 then 18x £25.... £525 not £300! Mine will be going back.
Please tell us you've followed this thread..- The_Hustler
KB9003/02/2021 12:28
I've got an email (proof) also lots of arguments & refusal and it's all …I've got an email (proof) also lots of arguments & refusal and it's all ends with Victory
I only joined to flag this person is lying. I work for EE and agree we should honour the deal. However, to date not one single person has got the deal. This person is lying. I am only sending this as it will give people false hope. In my own opinion honouring the SIM deals would be a good PR move. However, the decision has been made that only 6 months will be offered. Anyone like this person saying they got a 24 month discount is lying. 
sam1970I cancelled my SIMO order yesterday as I have more important things to worry about but I keep coming back to this thread ..Iam getting addicted
abz.l
smithaI blame for this fiasco. He needs to talk to EE Exec board and get this sorted asap. Only he has the ability to make or break a behemoth like EE.
youngstudSo I've received the s21 ultra today and gave them a call because my online account (I'm am existing customer) was showing no discount and it was 85 pounds which they said it will take 48 hours to update totally and also mentioned the discount is for 6 months only and I didn't agree as I said " I have your confirmation email of the purchase and it doesn't mention "a 6 month discount " but the guy still tried to convince me to cancel the contract and send the phone back,I said no.
He then spoke to his manager and the manager wanted me to forward that email to them , after seeing the email they said there was an error and the price will go up after 6 months . I've responded that this is a legal receipt from EE and if the price goes up I will forward this to my bank and cancel the direct debit, which then the manager took over the phone and said this will effect my credit score badly . I said " you're clearly black mailing me" he tried at least 5 times to get me agreed on canceling the contract which I did not agree and he was just fuming. He then said " I think I have enough evidence to put you through to one of the executive managers( I think he was scared to do that straight away)
So the executive manager was actually nice and he did apologise while I was saying I'm on the speaking to them for the last an hour an 40 mins exactly and he refunded me 30 pounds instantly for this inconvenience and said there is only one option left that I can take this to ombudsman which I agreed and he said he was going to post me the required paperwork (can't be emailed for some stupid reason) and he also advised me to give ombudsman a call.
The ombudsman lady opened an account with my email address and told me that "this is a case that they would definitely take on and I should update them when I have the paperwork from EE but she didn't give me a personal opinion about the possible outcome when I asked and repeated her self saying that, they would definitely take this case because I have an email confirmation and also received the phone. In fact I'm typing on my new phone that I won't send back hopefully.
So wish me luck ... (edited)- mwilko8Are we going to end up with the CEO of EE posting from an anonymous account telling us to remain patient
UnsFockw1t05/02/2021 11:12
Sorry, CAB consumer rights team who are opening a case with trading …Sorry, CAB consumer rights team who are opening a case with trading standards on my behalf. Just been on chat and they are withholding deadlock letters so I mentioned the consumer act and 90 days to mix it up a bit. Linda from the executive team said someone will be in touch with me to discuss as they do not know what they are doing with these contacts at the moment. Cynical ploy?
It's fine to take this fight up with EE, but please don't waste Citizens Advice's time with this. They are a charity and there are lots of people who really need help with real problems at the moment.- OnlydonglesAll it would take is for the senior management of EE to pass a memo to all CS agents to honour the deal, give a promotion & Bonus to the person who put out this BooBoo glitch for securing 11K new customers overnight, for 24 months, and get a tonne of goodwill in the bargain and win the new customers for life !
How hard can it be ? Sometimes, the mind boggles, about such top down management structures. - MrSwitch Author
nishington07/02/2021 13:50
Has anyone asked Martin Lewis what he thinks of all of this?
Yeah, told me to do one, I thought bit harsh, but fair (edited) - nonotathankuSo let’s just put one thing out there. All of you calling EE for this. It’s clear that this was a glitch and it might not work. So there is no need to call up and give the people working for EE hell and kick off.
From this it’s clear someone has found a code and shared it but nobody has said it’s valid or will work. Times are hard so there’s no need to be nasty to people just trying to get through the day. - balenciagakickz
nonotathanku01/02/2021 16:28
So let’s just put one thing out there. All of you calling EE for this. I …So let’s just put one thing out there. All of you calling EE for this. It’s clear that this was a glitch and it might not work. So there is no need to call up and give the people working for EE hell and kick off. From this it’s clear someone has found a code and shared it but nobody has said it’s valid or will work. Times are hard so there’s no need to be nasty to people just trying to get through the day.
Oh shut up. It's a mishap from a multibillion dollar corporation and if they honoured their mistake to let's say 10 thousand of these contracts, it wouldn't even be a dip in their profit. That's the level of customer service we should expect.
Corporate bootlicking gets you nowhere! (edited) 
Crashcox1Just an update to my sim only order. I contacted chat online and they said the order was stuck in open sales becuase of a glitch. They said they would cancel the order and send me a new one at 22.50 a month I said it was only 12.50 a month and could send them a screen shot of my order to show him. He asked me to send the screen shot and I did just that. Once he received the email with the screen shot, he didn't even hesitate to give me the SIM. He said now I've confirmed what you were told, I'm happy to match that offer for you. So I've got an additional SIM only £12.50 a month for 24 months with unlimited mins texts and 200gb of data for £12.50 a month.
BignRed84MrSwitch02/02/2021 15:55
EE and people in this thread, I owe you massive apologies, but I would …EE and people in this thread, I owe you massive apologies, but I would have been a fool not to post, as it said nowhere when buying it that it was a only for 6 months, and just to let you know, I'd probably do it again
Mr Switch, you owe us nothing.
This is not the first EE deal to be posted which involves a code or misprice by EE and it won't be the last one either.
some get honoured (if not all do ?) if this doesn't get honutred then so be it. That's life. (edited)
Traindriver2000After a 63 minute chat earlier today when I was accused of, amongst other things, illegally using a code that I wasn't entitled to to gain an advantage that shouldn't have been mine (SIMO contract) to "when the offer was given to BT customers and staff it included the words FOR 6 MONTHS but that was missing when you illegally used a code you shouldn't have had" I just gave up then.
She said she could cancel it for me there and then so I asked her to cancel and remove the credit check from my credit history she said she couldn't do that and I would have to call the cancellations dept for that.
TBH I was really looking forward to getting back to EE after 19 months with the dreadful 3 Mobile but after this debacle I will permanently erase EE from my memory. In fact I might just get the old bean cans and string out, it would certainly be a lot less stressful than dealing with the questionable corporate shenanigans of EE et al
pablo_el_diabloThank you for sending your webform to Ofcom on 3 February 2021.
I understand from your correspondence you agreed to a mobile contract with EE on the basis you would receive 50% off for 24 months however, you dispute on agreeing to you contract it wasn’t clear this offer was only valid for the first 6 months. I appreciate you feel your service has been mis sold and I hope the information provided is helpful in assisting you.
Under Ofcom regulations, service providers are obliged to ensure that sales are conducted using correct and sufficient information and in an appropriate manner and we would expect providers to ensure that customers are provided with accurate advice and any queries are dealt with in a professional manner. Ofcom regularly publishes information on the number of complaints received against each provider, and this puts further pressure on companies to provide a high standard of service. Further details can be found using the following link: ofcom.org.uk/about-ofcom/latest/features-and-news/telecoms-pay-tv-complaints-q3-2019.
If you wish to take your dispute further, I would recommend registering a formal complaint with EE directly. You can do this by following their complaints procedure and full details of this can be found in the following link: ee.co.uk/help/help-new/safety-and-security/protecting-your-information/complaints-code-of-practice.
By following this process, it is likely that you will be able to resolve your dispute. However, if you exhaust this process and remain unhappy with the outcome, you should request a letter outlining their final position. Once this has been received, or you have been unable to exhaust the procedure within 8 weeks, you can take your complaint to an Alternative Dispute Resolution (ADR) scheme.
An ADR scheme is an important piece of consumer protection as they are free and independent for residential and small business consumers. Service providers must abide by their decision, but if you remain unhappy you are free to consider legal action.
For information, EE is a member of the Ombudsman Services: Communications for the purpose of ADR. They can be contacted at:
Ombudsman Services: Communications
PO Box 730
Warrington
WA4 6WU
Phone: 0330 440 1614
Website: www.ombudsman-services.org.
Thank you for taking the time to contact Ofcom and while our remit does not allow us to become involved in individual cases, the information we collate from consumers is monitored and if we identify evidence that a service provider is in breach of these regulations, we may investigate and take any action that we deem appropriate.
I hope the information provided has been useful. (edited)
mr_bargainCan't quite believe this thread. said from the word go it was possibly a glitch and wouldn't be honoured, don't enter into it if you're not willing to take the risk. Yet almost a week later people are going to the extremes of getting the ombudsman involved because they feel entitled to entire contracts for less than the phone they want is worth. It's just a sign of our entitled nature these days. Whichever way you look at it, we've taken advantage of a code that wasn't meant for general distribution and it hasn't worked out. It's embarrassing, absolutely no shame with some people.
I personally went for the £12.50 a month contract and fully expect it to be cancelled at this stage.
I do however, agree that communication from EE has been poor and could have been managed much better. A general communication should have gone out to everyone that ordered this. I personally ordered Sunday and haven't heard a single thing since. (edited)- 4damOSThis thread is addictive 👀
zabadabhara08/02/2021 21:02
Everyone will be honoured. Everyone will be getting contacted starting …Everyone will be honoured. Everyone will be getting contacted starting tomorrow. They'll be given a code by the higher powers tomorrow so that the discount can be applied. That's what I've just been told
I wonder whether the code will be BTDISC20- Anonymous User
mwilko809/02/2021 10:11
[Image] Wahey! Result thanks mrswitch 🙏
How you going to use the data on that? - bobby-ggWell my saga continues
I've just received an iPhone 12 mini on 200gb 24 month contract!
But, I only ordered a simo deal!
Are they complete idiots at EE? 
gaz7c
- mathjpI remember the three deal that people said wouldn’t be honoured, people started ringing up and cancelling because it was “never” going to happen. But yet I even managed to wiggle my way down to £8pm. Gonna follow the exact same procedure and see what happens. Don’t contact them, wait until you receive something that states it’s only for 6 months and then argue my case.
If it doesn’t happen then I haven’t lost out, but certainly worth giving it a go. If I’d just given up with three then I’d be paying £20 right now
