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I would add that when I put a Lycamobile SIM in my Pixel that is now on EE, it doesn't bring up 4G Calling or Wi-Fi Calling in the settings menu but on Talk Home Mobile it does show both. 4G Calling (VoLTE) is greyed out but turned on and you can select to turn Wi-Fi Calling on and off.
Update. Wi-Fi Calling does not work and going to assume 4G Calling/VoLTE doesn't either. (edited)
Update. Wi-Fi Calling does not work and going to assume 4G Calling/VoLTE doesn't either. (edited)
”Hello everyone,
Thank you for sharing your experience with us. Firstly, please accept my sincere apologies for the auto-renewal failures you have been facing. I will try my best to share as much visibility as I can with you all below:
The issue
Earlier this week, some customers reported their plans did not renew automatically. Usually, our auto-renewals process successfully with a 95%+ success rate.
This incident was escalated to our technical support team, and we identified the reason this happened shortly thereafter.
What happened?
While our services worked fine, a renewal service from our payment gateway malfunctioned. This is - in no way - an attempt to take the blame off us but to bring you visibility. We accept full responsibility for this incident.
Is the issue resolved?
Our auto-renewal service is fully restored, and any pending renewals should go through successfully.
On behalf of Talk Home, please accept our sincere apologies for the inconvenience this has caused. We assure you that your new user offer is intact, and any plans you are subscribed to will successfully renew.
How we are ensuring this doesn't happen again
Based on this incident, we have also done the following:
1. Reattempt an auto-renewal payment if the system identifies an error after a specified time.
2. Live health check of our automated payments system so any service downtime can be identified in real-time and escalated on priority.
In addition, we are also working on creating a fallback scenario in the customer dashboard for the customer to retry payment manually should auto-renewal fail. The manual "retry payment" functionality is being tested internally and will be rolled out to our customers shortly.
Please know that the steps outlined above are being taken so this does not happen again, and we're very sorry that this happened in the first place.
Best regards,
Bretta”