I'm about to try as the price match can only be done on the phone..... Wish me luck!
Interesting, in that case I might well rebook as well. Had they simply offered that as an option from the start they'd have saved themsevles thousands of negative trustpilot reviews! Of course getting hold of them is not proving easy.
Update - they're now price matching to similar dates next year. But I've already contacted my credit card company..... I may ask my bank to stop the dispute and take the same date next year as I really fancied this place
Its so frustrating. Will be ringing my credit card company in the morning
Kenegie-Manor itself is offering a refund with anyone who booked directly, which means Hoseasons have already had the money back. It's unbelievable that Hoseasons refuse to give a refund, they don't have a foot to stand on.