Unfortunately, this deal has expired 3 October 2023.
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50°
Posted 25 August 2023
Lyca (EE) 30GB Data - Unltd min /text, EU roaming - first 6 months, £9.99 thereafter - no contract, change or cancel anytime
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sajidtg
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Edited by a community support team member, 25 August 2023
19 Comments
sorted byI cancelled my Lycamobile service by turning off auto-renew, then somehow it renewed itself?
After receiving the email confirming the bundle renewal, I called Lycamobile CS who were going to process a refund and provided a reference number.
No sign of the refund to date (17 days later) so called up today and provided the reference number and was told it wasn't a valid number...
Logged into my account this afternoon to see that, "auto-renew", was again enabled???
I guess I'll need to delete my payment card from the system? (edited)
Giffgaff- Not bad.
Smarty- Almost unusable
Lebara- Flaky, up & down signal.
Lyca (so far) solid 5bars NW England.
That's how long it took for an email to be replied to. Note that I didn't say, "answered".
I had a simple query about a renewal of bundle, which was one question but they came back with about 10 questions, totally ignoring my original question.
From my outlook and experience, Lyca were the lower grade option between themselves and Lebara.
With the change to EE service and the even further downgraded CS, I'm not seeing many positives.
Pity really, as they previously provided decent signal in my area.
My "auto renew" continues to be enabled each time that I login to my account.
My advice would be to remove any payment cards, in advance, before assuming that "auto renew" is actually turned off. (edited)