The trader holds the statutory product quality and durability obligations.
Contact the trader within 30days of the product coming into your possession to make it expressly clear you are exercising your 30 days right to reject.
30drtr resolution is full refund; although you may consider a replacement or repair if offered, but usually it is appropriate to take refund & optionally re-purchase, somewhere (else).
Observation:
for the trader to challenge a 30drtr claim the onus is on the trader to show the issue is not a quality / manufacturing issue.
You indicate a potentially credible source has stated warranty is void which implies the credible source believes the cause of the issue may be user-induced and not a manufacture defect, so you may need to obtain your own report to counter.
The cost of that report would be recoverable from the trader if it supports your perception of quality / manufacturing issue.
Arrogant traders will become obstinate when backed into a corner and it will likely involve some effort to enforce both full product purchase price refund + report cost refund from such traders but enforcement if required is straightforward, but dull."},{"@type":"Comment","@id":"https://www.hotukdeals.com/comments/permalink/51954767","author":{"@type":"Person","name":"mutley1"},"datePublished":"2024-01-10T22:05:43.000Z","text":"someone had mentioned on another post that they had the same issue with a samsung flip phone. samsung refused to repair as they said the phone had been dropped and although the fall did not break the fold, the fall was enough to invalidate the repair.
unfortunately with these phones, the fold line is fragile and so you have to be careful when you open and close the phone and they aren't expected to last as long as a normal phone because of the fold being fragile, it can only be used a certain number of times before it will crack.
new tech i suppose."}],"commentCount":7,"interactionStatistic":2,"articleSection":"Ask"}