Gigafast broadband only £1 a month for 3 months, £27 a month for 21 month - no price increase (11% Topcasback) (selected areas)

Had these guys knock on my door last week and offered 6 months free then £25pm for this same deal.

I had mine for 5 months and no issues at all... Great ISP

Was great for 2 years then so many issues. Speeds were a quarter of what they should be, customer service is shockingly bad. Told us it was our issue when others in the street had the same issues. We tried our own router which was marginally better but still rubbish speeds. They wanted their router back in so we did and then they factory reset it using the admin details they set up with no prior warning at all, then it wouldn’t work at all so we had to use our own router again. Just a really shockingly bad company with terrible customer service. Great value when it works but if and when something goes wrong they will not be helpful. (edited)

My experience with Hey Broadband was terrible. Constant drop outs, customer services was extremely poor. Moved to a new supplier and not had a noticeable blip in service ever since.

I recently renewed my package, £35 PM, no no loyalty for existing customers that’s the downside , speed wise no issues , stable connection  most of the time, occasionally drops down for couple of mins and it’s back. 

Been with them for 2 and a half years now. Customer service is hit and miss but they do try to help, just lack the resources/manpower as is often the case with smaller companies. Still, service is great and apart from a 4 day outage in my 3rd month, it's been excellent. I was an early adopter when they were supplying a bare bones TP Link AC/WiFi 5 router that was not fit for purpose so I bought my own Asus WiFi 6 router and it's been great everywhere since.

I would strongly advise to ensure you request a WiFi 6 router, although that might be standard now and also make sure to get them to put it in a central part of the home. Downstairs will be fine as the vertical signal is excellent. I get 600mbps on WiFi in the loft on the 2nd floor with the router on the ground floor. Horizontal signal is not as good, hence why the router needs to be placed centrally to give you the best all round coverage and the possibility of avoiding extenders that work but degrade the signal quite significantly.

The final thing to bear in mind is that unlike the big ISPs, HB do not offer any content filtering so that's something you'll have to source separately, otherwise your kids will have full unfiltered access to the internet which you obviously don't want. They advertise parental controls but when you question them about controlling access to porn sites, their response is laughable. They'll tell you that any website you want to block, just enter the web address manually and you can block it........ so if there's say about 20,000 dodgy websites that you want to block, you'll have to enter every single one of them manually into the browser control panel lol. My solution was to get my own Asus WiFi 6 router that has built in content filtering so by pressing a few buttons, can block access to all 18+ websites.

Overall a great service, just make sure to take the above advice......
it's from experience. (edited)

Without the cashback this is a pretty poor deal by their standards. You can see the previous deals (and sometimes future deals) on their website under the terms and conditions section.

Also consider their "standard" out of contract price is awful. You can probably renegotiate, but still.

Got connected with them in London 5 weeks ago, my deal was 6 months free, then 25/mth with no price increases. On installation day, worked fine for 6 hrs, then line went completely dead, emailed and called them numerous times, never got a response until 3 days later and about 4 or 5 calls in, then they arranged for someone to come out, and after 6 days withoutv internet was back up and running, the installer had cut the fiber line coming into the house during the install it turned out. It's working fine since, there is the odd 5 to 10 mins dropout every now and again, but fine apart from that. But agree, their customer service is crap if you need to contact them, they won't get back to you, and you'll have too do a lot of chasing. Speed is excellent, olways 900mb when connected directly to the router via ethernet, and around 600mb on WiFi connection when nearby, so can't fault the speed.

Can't get it in my area, voted cold

Been with them two months so far, everything has been great. Gone down twice around 7pm for 5-10 minutes and that’s it.

Wireless speed usually between 800-1.1gb. Upload 7-850..

Very happy, although this deal is just ok. They had 6 months free, then £25 for the next 18 months on TCB for a long time. Still worth it.

OP wrote>> 'TCB offering 11% cashback - though I don't know how it works.
if its on your initial purchase of £1 - then its rubbish - if its on Total contract amount - its fantastic.' <<<

For those interested:
Myself having just signed up to Hey Broadband, I can confirm that the TopCashback entries showing in my TCB account are: 'Purchase value £1', yielding 'Cashback 9p'.

I assume that TopCashback only applies on a vendor's first purchase value, and does not operate on a rolling monthly basis (eg in the case of monthly telecoms bills).