Virgin Media M125 Fibre Broadband + Weekend Chatter - £23.95 pm / £18.39 pm with £100 Bill Credit - 18 Months (No price rise till Apr 2025)

Please be careful with any offer from Virgin, they offered me a deal for £18 a month for M125 on an 18 month contract. After 9 months my bill went up to £44.50 , I rang to ask why, they said the discount had only been applied for 9 months so the bill is now £44.50
I said that’s not what I agreed too , but they said to check my contract, and sure enough, they only applied the discount for 9 months.
Please check your contract carefully with any “deal” they offer.

Looks like no price rises till April 2025 too!

*Monthly price shown will increase each April from April 2025 by the Retail Price Index rate of inflation announced in February each year plus 3.9%. See virginmedia.com/prices and o2.co.uk/prices for details.

Are you allowed to cancel without penalty at a price change if within contract?

Just called up to cancel as the renewal is coming up for £51 for my 125mbps broadband & phone (although no phone - was cheaper to get as package). Currently paying around £32. I’ve just renewed it for £27 per month for a 250mbps broadband!

If I apply for this and get the self install box, and then give my Wi-Fi supplier a month’s notice, do I only pay for virgin from the day I connect up to virgin or from the day I get the box? Thanks for any help

As i posted above i contacted VM just now.
Told them i had signed up 6 days ago at a higher price but they would not match this deal.

Told me to cancel within the 14 day cooling off period.

So getting cut off on the 19th but as we have cancelled within the 14 days we are blocked from signing up again for a month so now cannot take advantage of this deal !

Hopefully another decent deal like this will come along soon.

Make sure you screenshot proof of the £100 credit as it is not applied automatically and you have to chase them to do it, it isn’t mentioned on your contract either so screenshot the page on money saving expert

Is there a deal for M500 plan with Phone line?

I've tried applying for the Virgin M125 offer, and have given my post code details - but I am then taken to a Virgin page that states:
>>We’ll be in touch within ten working days to tell you what services are available there.<<

Can I therefore assume that my address is not served by Virgin?

They should stop calling it "x amount for 18 months" if they're gonna slap the price rise on top. They should just declare a fixed price for the full term of the contract and if that means saying its gonna be £25 a month, then it's perfectly clear

Just signed up to this with the deal posted by mrswitch a few days ago, can i cancel under the 14 days rule and get this as its £61 cheaper overall ?
Do virgin charge for return of equipment or the 5 days i have used their Broadband ?

I am hoping they will just change the contract to this price but will not know until i phone later tonight !

Thanks for posting this deal OP !

They really need to get their act together... I don't know why doesn't someone high up go you know what let's just give people a decent price no peeing people off with making them ring up constantly etc. I've been with them since NTL but I don't think I can take their call centre any more.

Me personally think they'll go bust once you get a bad rep you just get a slow bleed of customers as they're having now. They should reward loyalty as no one wants to mess up with internet routers etc once it's setup.

It's a strange time for these isps as really soon 5g will be giving pretty much every house atleast 200mbs so the end of the hard wire is nigh. Which is why they should be rewarding people for choosing them but they instead just take us for granted. (edited)

Just got this offfer but with £150 bill credit!

Happy with that

Do Virgin also do an anytime calls package? My mum in law might want this but wants anytime calls.

I cancelled my other half's contract 3 weeks ago and ordered a better deal online in my name at the same time. The best online chat offered us was £28pm including a SIM which I didn't need. I said we'd stay for £23pm with no SIM but they said they couldn't do it. Since cancelling, my other half has been pestered several times, with today's price down to £19pm - which we won't be accepting either; don't want the grief of cancelling the new contract which starts next week. Voted hot - my effective cost will be £21.77pm. Okay I got my deal switched to this one - it took chat over an hour. (edited)

Getting cut off on the 22nd march phone & bb.
How do i keep that number?

Anyway to connect 3 x extra boxes? Do they need to be hard wired?

I wish I could get this. Virgin media has been "coming soon" to my postcode since October last year. No sign of anything happening

I've been with VM for 4 years now. The service is ok but the "dance" that you have to do every 18 months to get a deal is a real pain. Had to contact them 4 times after signing up again to get them to honour the agreed deal - but finally it has been sorted.

I'm happy with what I am paying but I don't drive the hardest of bargains. Currently on 50mb speed for £20 ( just for context)

My VM has been disconnected today, been with them since they were NTL. Their CS these days appalling, got my bill wrong every month for the last 5 months meaning I had to contact them more than once a month most of the time to get it rectified. Both internal and outbound retentions were useless, despite pestering me sometimes more than once a day via phone calls

Went with Grain Connect £24.99 900Mb up and down with no price rises for 18 months, best Virgin could offer me was 350Mb for £34.99 (or their very last offer on Friday that was 125Mb for £19.99 to which I just put the phone down on them)

As good as the price is… don’t do it to yourselves. I signed up years ago with a £75 bill credit written into the contract… wasn’t applied and it was like getting blood from a stone to actually get it applied (multiple phone calls).

Service wise, very good and minimal outages. Get the speed you paid for too.

Just not worth the song and dance every time you need to recontract. Most recently, took an upgraded speed offer from an email they sent - wasn’t applied - had to phone - was sent a new contract for the higher price but old speed - 4 more phone calls - wouldn’t acknowledge cooling off period… finally sorted after like 3 days of calling but yeah, they just suck.

Just got my contract (not pre contract) through but says only £70 bill credit as opposed to £100!! Has anyone else noticed this?

Why cant I get the deal on link. I enter postcode and give me 24 per month without credit

That is a pre-contract and it's not on it :/ didn't sign it tho. Any ideas what to do?

Does anyone know if this deal has ended early? I'm going via the mse link which says it's available but then when I click it it says £54 pm for M125?? And no mention of the £100. Am I missing something?