Virgin media M250 fibre broadband + £75 TopCashback, no price rise till Apr 2025 - £27pm/18m (£22.83pm effective cost)

virgin are hemorrhaging customers left right and centre. their monopoly is over

I paid like £15 a month for 900 Mbps up and down :), thanks to my local small ISP.

Sorry felt like gloating. (edited)

Did a similar deal last year that was supposed to include top cashback and an amazon voucher.
Surprise surprise i got neither... (edited)

I got 1GB for £29 2 weeks after putting in my notice. Usually you get the best deals when you tell them you’re leaving but sometimes the cashback deals are really good. Just couldn’t find one that matched at the time I renewed

Prior to the recent installation of fibre in my area I had literally no choice but to stay with this sub standard inept company, there customer service is a disaster, firstly you spend 20 min getting through then security Only to have to repeatedly affirm whom you are , the you get a generic scripts, literally endorsed upon your head, like you are literally unable to retain five seconds of information from them. This continues throughout the call whilst they failed to listen to anything that you have to say this accumulates in frustration and anxiety. Due to the fact at this point, you’re probably 40 minutes into the call and have made no headway whatsoever, after years of being with virgin media, I jumped at the opportunity of bailing off and joining another company who we are incredibly efficient and the service so far has been exemplary. I simply left virgin media after they increased my package charge by over 50%, and after an exhausting seven or eight calls, I was told a credit would be placed on my account to cover the billing errors  and I agreed to stay as a customer at existing price . next month however my bill was over £85 despite assurances that credit and my complaint which I have lodged over the billing had been dealt with received an email informing me of this. I had no corporation with them to resolve the issue, despite a call to an operator who did not action any of his basically lies and deception in order to prevent me exiting the service, which is best described as inconsistent poor and Lagi not achieving speeds they indicate I simply made the decision I had had enough if you are not the most patient person in the world. Now I compare this to being a saint effectively as this would be the approach. You would need to resolve any issues you get with this company. I am no longer with them, however, they chase me for significant amounts of unexplained charges of an ongoing complaint which is backed up by the ombudsman so I have no worries in that department. My new service is exemplary. I wish to inform anybody considering virgin media to also consider their mental health status because their operators will test you they will put puts you in situations where you are left frustrated, anguished and general feeling of wasting your precious time. Please do not do it please for your own sanity. This company really needs to be taken to task and I can assure you if you join it for the communities, you will see even their own operators despair at their stories of similarity to mine above good luck if you do join this company .
i’m going to do a follow-up post, showing the condition of the service boxes up on my street, and the amount of water that my signal wire sat in a constantly had to remove it from the water laden sumps in order to get a signal as this was quicker and the only rectification the virgin media had for the problem. After many times of seeing their engineers specifically doing this task, I took it upon myself to do it myself, and sometimes it rectified they issue. Sometimes it required new cables to be replaced