Posted 5th Dec 2021
Hi, just bought an HP Instant Ink printer, I looked into it before buying and it's perfect for my needs at £1.99 per month, after the 12 month trials etc. But reading into this tonight, I read on the Which? website that HP now charge £0.99p for 15 pages whereas until late 2020 they were free.

I have a prepaid card in my box for £32 credit, which was printed in October 2019, and on the page where it outlines the cost, it says the 15 pages are Free. Do HP have to honour this?

TIA
Community Updates
Ask
New Comment
29 Comments
  1. Avatar
    Have you contacted HP?
  2. Avatar
    Author
    GreekJesus05/12/2021 22:28

    Have you contacted HP?


    Hi, not yet. I only picked it up today. Just curious to see if anyone else experienced this? I'm hoping they honour it.
  3. Avatar
    DealHub05/12/2021 22:30

    Hi, not yet. I only picked it up today. Just curious to see if anyone else …Hi, not yet. I only picked it up today. Just curious to see if anyone else experienced this? I'm hoping they honour it.


    I think the 99p for 15 pages is after the trial.
    I'm currently on a 6 month trial and I think I get 50 pages a month during the trial.
    You get emailed the info after sign up so if anything doesn't seem right contact HP.
  4. Avatar
    It doesn't sound like there's anything to honour. It doesn't sound like you've had any contract with HP, or they've guaranteed something.
  5. Avatar
    There was a class action suit about this - in America. It looks like the 15 free pages option has been removed:
    hp.com/uk-….ds

    Also it's been reduced to 10 pages/month for 99p
    Edited by: "aLV426" 5th Dec 2021
  6. Avatar
    Still on 15 free pages, they emailed to say it will end but later revoked after upsetting a lot of customers
  7. Avatar
    Author
    Looks like I'll have to contact HP and see where I stand.
  8. Avatar
    rimalpatel00705/12/2021 23:50

    Still on 15 free pages, they emailed to say it will end but later revoked …Still on 15 free pages, they emailed to say it will end but later revoked after upsetting a lot of customers


    Same, it was out of order when they tried to pull it, free ink for life doesn’t mean fee ink till we decide it’s not
  9. Avatar
    DealHub05/12/2021 23:54

    Looks like I'll have to contact HP and see where I stand.


    Nowhere, do you still have an old leaflet for anything else with a price on it you could try and claim?
  10. Avatar
    The point of everything has to rise at some point, at least by inflation or they are losing money and nothing would exist!

    If the price was £0.00 for years it has now risen and may not rise again for a 5 years is it not similar free b/c £0.99 is so little?

    I understand the frustration of buying something and you thought a service was free and was not.
  11. Avatar
    DealHub05/12/2021 22:30

    Hi, not yet. I only picked it up today. Just curious to see if anyone else …Hi, not yet. I only picked it up today. Just curious to see if anyone else experienced this? I'm hoping they honour it.


    You have to register the coupon then you will get the prices.
  12. Avatar
    Author
    This is a moot post, as I wouldn't benefit from this anyway. I'll be subscribing to the £1.99 deal, as I said, it's perfect for my needs. I initially thought that it meant the first 15 prints didn't count towards your 50, but I'm assuming it means that it is for people who don't subscribe to a plan, which would work out way more expensive in the long run.
  13. Avatar
    I get 50 pages for £1.99 a month. Always send replacement inks straight away

    I’ve been paying £1.99 a month for two years and not on a trial
    Edited by: "dorey69" 6th Dec 2021
  14. Avatar
    Don't forget referral codes when you do register you get a couple months free
  15. Avatar
    I bought a hp printer about 6 months back which was supposed to come with 3 months free trial but when settting up printer there was no option of getting the free trial, was only offered the 99p per month for 15 pages, should of contacted them but couldn't be bothered as its only 99p and i probably print 5-10 pages per month.
    I used it 2 days back and the black ink has lines through it already and no option of doing a clean from the machine or hp app on my old epson i could do everything from the on board screen
    Edited by: "Mark_Hickman" 6th Dec 2021
  16. Avatar
    Author
    moneysaver8006/12/2021 16:30

    Don't forget referral codes when you do register you get a couple months …Don't forget referral codes when you do register you get a couple months free


    Found these, are these the right codes? try.hpinstantink.com/qfp2w7 and qfp2w7. Just ones I found online, gave a month free. Cheers for the heads up @moneysaver80
    Edited by: "DealHub" 6th Dec 2021
  17. Avatar
    Mark_Hickman06/12/2021 17:26

    I bought a hp printer about 6 months back which was supposed to come with …I bought a hp printer about 6 months back which was supposed to come with 3 months free trial but when settting up printer there was no option of getting the free trial, was only offered the 99p per month for 15 pages, should of contacted them but couldn't be bothered as its only 99p and i probably print 5-10 pages per month.I used it 2 days back and the black ink has lines through it already and no option of doing a clean from the machine or hp app on my old epson i could do everything from the on board screen


    Get in touch with them I have used instant ink for years when one of the cartridges dried out they sent me out a new one no problems
  18. Avatar
    Scoot5606/12/2021 20:02

    Get in touch with them I have used instant ink for years when one of the …Get in touch with them I have used instant ink for years when one of the cartridges dried out they sent me out a new one no problems


    Is that what causes the black to have white lines through ?
    I read online it needs a nozzle clean or head clean, im still on the original ink cartridges, haven't inserted the instant ink ones yet so they wouldn't swap this one.
    However if it resolves my issue i could insert the instant ink cartridges and start paying the 99p
    Edited by: "Mark_Hickman" 6th Dec 2021
  19. Avatar
    Mark_Hickman06/12/2021 20:20

    Is that what causes the black to have white lines through ?I read online …Is that what causes the black to have white lines through ?I read online it needs a nozzle clean or head clean, im still on the original ink cartridges, haven't inserted the instant ink ones yet so they wouldn't swap this one.However if it resolves my issue i could insert the instant ink cartridges and start paying the 99p


    Have you downloaded hp smart app I think you can access cleaning option from there it’s been a while since I’ve used the app so I can’t actually remember I’m not in at the moment so I can’t check. If you still need help let me know and I’ll check mine tomorrow for you
  20. Avatar
    Scoot5606/12/2021 21:18

    Have you downloaded hp smart app I think you can access cleaning option …Have you downloaded hp smart app I think you can access cleaning option from there it’s been a while since I’ve used the app so I can’t actually remember I’m not in at the moment so I can’t check. If you still need help let me know and I’ll check mine tomorrow for you


    Yes i have the app and cant find any option on there, i think you might have to do it from a pc
  21. Avatar
    Mark_Hickman06/12/2021 21:28

    Yes i have the app and cant find any option on there, i think you might …Yes i have the app and cant find any option on there, i think you might have to do it from a pc


    I have just been on my printer as well the hp app on apple and android.
    On my printer there is a touch screen display so I am able to click the spanner icon then tools then clean printhead.
    On iPad I can click on my printer then printer quality tools then clean printhead
    Unfortunately on android I cannot find the same option
    Alternatively you can manually clean them

    Edited by: "Scoot56" 7th Dec 2021
  22. Avatar
    Scoot5607/12/2021 08:19

    I have just been on my printer as well the hp app on apple and android.On …I have just been on my printer as well the hp app on apple and android.On my printer there is a touch screen display so I am able to click the spanner icon then tools then clean printhead. On iPad I can click on my printer then printer quality tools then clean printhead Unfortunately on android I cannot find the same optionAlternatively you can manually clean them [Video]


    Thank you ill have to use my daughters ipad
  23. Avatar
    What is the number of pages allowance per month during the free trail. ?
  24. Avatar
    Abhik05/02/2022 20:23

    What is the number of pages allowance per month during the free trail. ?


    No free trial anymore
  25. Avatar
    It used to be they had a free plan that has now become the lowest tiered plan (pretty much). You could print 15 pages per month for free. HP emailed out a while ago to say they would be discontinuing the free tier and moving everyone to the now bottom tier which was the same except that you could carry over unused pages at the end of the month instead of them expiring and got the pleasure of paying £0.99 a month.

    There was some kind of rise up against them I assume as before I had a chance to really find out what I was going to do with it, another email followed to say the free tier would continue if you were already on it. I presume changing a free for life to pay for life was not cutting it in legal terms.

    Essentially, those who were on the free tier can keep this until the printer breaks or until you change to another tier. It was always the case that as soon as you moved to a higher tier, the free one was done for you.

    If the box does say 6 months free, I would however contact HP customer support (with a photo of the box perhaps) and kick up a fuss. They have always been helpful for me (in particular the live chat).

    To be honest, even at 99p a month for 15 pages I would still have continued. Ink cartridges cost so much compared to the subscription (if printing in colour especially) with the added bonus that if you don't print for a while and find they have dried up, a quick email to HP and another set will be with you in a few days.

    Good luck
    Edited by: "Talonsco" 14 h, 31 m ago
  26. Avatar
    I was looking at the number of pages that the XL cartridge will print. Noticed that the cartridges will print up to 300 pages each i.e. 600 pages. Now even at 100 pages per month plan it will cost me £27 but the cartridges are around £50. Something does not add up buying cartridges given the massive hike in price. HP is pushing everyone to use InstantInk.
Post a comment
Avatar
Top Merchants