Mobile Phones Direct makes buying a new or refurbished handset, phone or network contract both budget-friendly and stress-free. The latest phones, competitive prices, free next day delivery and excellent reviews should convince you that shopping with Mobile Phones Direct is a good idea. And, with a money-saving voucher code from hotukdeals, shopping with Mobile Phones Direct becomes an even better idea.
Rate Mobile Phones Direct
Redeeming a Mobile Phones Direct voucher code
Visit the merchant pages of hotukdeals and grab a discount code. Recent examples include generous savings on handsets or free accessories with your purchase. To redeem your Mobile Phones Direct promotion code just follow these steps:
Copy and paste or make a note of your hotukdeals voucher code
Browse the Mobile Phones Direct website and add phones or bundles to your basket
Head to the checkout and click on the 'I have a discount code' link
Add your personal, delivery and billing details before making your payment
Mobile Phones Direct FAQs
Do Mobile Phones Direct do a student discount or an NHS discount?
Mobile Phones Direct works with student discount websites such as Totum and Student Discount.
Health workers can also take advantage of generous discounts on mobile phone purchases by signing up to nhsDiscount.org.uk.
Do Mobile Phones Direct have a trade in option?
Trading in your old handset not only gives you some money towards a new one but is also environmentally friendly. Mobile Phones Direct has partnered with the MTR Group Ltd which specialises in the correct recycling of old handsets.
Handsets can be functioning or damaged (but not water damaged) and you will be asked if you want to trade in a phone at the checkout.
Does Mobile Phones Direct let you transfer an existing phone number?
Yes, you can keep your existing phone number. All you need to do is text "PAC" to 65075 and enter the code you're given at the checkout. Your number then seamlessly transfers to your new contract.
What is the warranty period on purchases from Mobile Phones Direct?
New Apple handsets come with a 24-month warranty provided by Apple for the first 12 months and by Mobile Phones Direct for the remaining period.
Other handsets have a 24-month warranty provided by the phone's manufacturer. Get in touch with customer service for more information or to activate a warranty. It's always a good idea to take out mobile phone insurance as well.
What are the Mobile Phones Direct opening times?
As an online-only retailer, you don't have to worry about opening times or using a store locator to find your nearest outlet. You can shop 24/7 for a new smartphone or contract.
Mobile Phones Direct delivery methods
As part of ao.com, your Mobile Phones Direct delivery will be handled either by DPD or ao.com's own courier service.
Your delivery options are:
Pick a delivery time that suits you or select next day delivery (a postcode check will see if this is available). Deliveries are made between 7:00 a.m. and 7:00 p.m. and you'll be given a four-hour window on the day of delivery.
Deliveries are made seven days a week although next day delivery is not free with DPD. You will be given a one-hour timeslot for when your parcel is expected.
How to make returns to Mobile Phones Direct
Mobile Phones Direct wants you to be totally happy with your purchases but sometimes things go wrong and a phone doesn't work as expected. If this is the case, check out the help pages to see if you can find a solution.
Once a purchase is confirmed, you have a 14-day cooling-off period (30-days if the handset is faulty) during which you can change your mind and ask for a refund or replacement.
To make a return:
Start the process by contacting the Customer Service Team on 0345 470 4000 or by email at firstname.lastname@example.org
Reset the handset to factory settings and carefully package it in the original box
Customer Service will provide a return address
Once a handset has been received by Mobile Phones Direct it can take up to seven days to assess and complete the returns process
Payment methods at Mobile Phones Direct
An active bank account is needed to set up a phone contract with a provider. A credit check is always made using the information given by you at the checkout. Be as accurate and truthful as you can at this point to increase your chances of a positive result. If you are declined, get in touch with the Customer Service Team at Mobiles Phones Direct or ao to see if other options are available to you.
For a new phone or phone bundle, your payment options are:
How to contact Mobile Phones Direct
A member of the Mobile Phones Direct Customer Service Team will always be happy to answer any queries about your phone purchase or address any problems after a purchase. Before getting in touch see if you can find the answer to your problem on the help pages. If you wish, you can click on an emoji at the bottom of the help page to provide some service feedback. If you still need to get in touch with Mobile Phones Direct, do so by:
Email: Write to email@example.com. A team member will get back to you within 48 hours
Phone: Call 0345 470 4000 during office hours which are Monday to Thursday between 8:00 a.m. and 8:00 p.m., Friday between 9:00 a.m. and 6:00 p.m. and on Saturday and Sunday between 9:00 a.m. and 5:30 p.m.
Post: Address your letter to Mobile Phones Direct Head Office, Unit 2, Courtyard Business Centre, Farmhouse Mews, Thatcham, Newbury, RG18 4NW
Social media and Mobile Phones Direct
Having a smartphone is all about keeping in touch with friends, family, colleagues and the wider community. Spread your network even further by visiting the social media pages of Mobile Phones Direct. This also provides another easy way of getting in touch with the Customer Service Team or leaving feedback on your products.
You can also find out about the latest products such as the iPhone 12 Pro Max or be the first to hear about money-saving iPhone deals.
Mobile Phones Direct also has an informative blog packed with news, advice and inspiration. Follow and like Mobile Phones Direct on:
About Mobile Phones Direct
Mobile Phones Direct was launched in 1992 and since then it has been bringing the latest phones to its customers at the lowest prices. To do this, it has formed partnerships with four of the leading networks in the United Kingdom, O2, Vodafone,EE and Three.
The quality of its products and service has been recognised both by business awards such as the 2022 Uswitch Mobile Reseller of the Year and excellent customer feedback.
It has a Trustpilot score of 4.5 based on over 70,000 reviews.
In 2018, Mobile Phones Direct became a subsidiary of ao World.
Mobile Phones Direct product range
The Mobile Phones Direct product range includes both new and refurbished phones as well as bundles and network contracts. Select from:
From the latest sleek and tech-filled Apple phones to budget-friendly Xiaomi and Doro handsets, you will find a new smartphone that suits your lifestyle. Set up a network contract or purchase a SIM free phone if you want a handset upgrade while keeping your existing contract.
If you are itching to get your hands on the latest models such as an iPhone 12 Pro Max but need to watch your budget then refurbished phones are a great option. These are handsets that have been returned before the 14-day cooling-off period. They are all fully tested and returned to factory settings before going on sale again.
If you have already got a phone that you want to keep but are just looking for a better monthly deal then sign up for a SIM only contract. With a 30-day rolling contract, you can cancel at any time.
Get the smartphone and the accessories you want while saving money with a bundle. Combine your phone with AirPods, an Amazon Echo, lifestyle vouchers, an Apple Watch or even a Smart TV.
Shopping at Mobile Phones Direct
The drop-down menus, filters and help pages make navigating the Mobile Phones Direct website easy while detailed information about the Apple, Samsung, Sony, Nokia and Oppo product ranges helps you make an informed decision about your new or refurbished smartphone.
If you have already got a handset that you want to hang on to for a little longer opt for the pay as you go or monthly contract SIM only options.
While Mobile Phones Direct doesn't sell stand alone accessories, you can buy smartphone bundles that include bargains on the Amazon Echo, Apple Watch and AirPods Pro.
How to get the best prices at Mobile Phones Direct
Mobile Phones Direct combines the latest phones with the best prices but you can always make these prices even more attractive by looking for deals on purchases, contracts with no upfront costs or even a free gift such as voucher to spend on the high street.
Click Offers on the menu bar for great contract bargains as well as money-off deals on SIM free handsets, new and refurbished smartphones or SIM only purchases. An example of an exciting recent deal is a monthly phone contract bundled with a free Nintendo Switch.
Black Friday and Cyber Monday in November are probably the best time of the year to purchase a new smartphone, especially if you're Christmas shopping.
Sign up for the Mobile Phones Direct Black Friday newsletter and be the first to know about upcoming offers. Whatever the time of year, you can always save money with a Mobile Phones Direct promo code from hotukdeals.
Mobile Phones Direct Cashback
Buying a new phone or setting up a new contract is an expensive business so Cashback helps you recoup some of this cost while being rewarded for being a loyal customer.
The money is returned to you either through a redemption scheme or with line rental discounts. Both have to be claimed by you but Mobile Phones Direct makes the process simple.
Simply log into your account and start the claims procedure. You will be told within 72 hours whether your claim is correct.