If you are on the 1 month rolling contract you can change tarriff (up or down) once per month.
No, I'm on 1 month rolling contract like you, good to know I'll definitely be asking! Thanks!
Are you on a 12 month contract? I switched my son's contract from 1m £8 for 10Gb to this deal and asked if they could do anything for me, I'm on 1m £6 for 4Gb which has gone up a few pence, he said I can knock the CPI increase off, so I'm still only paying £6, defo better than nothing.
Hi, anyone know if I can update my deal to the same one, I have this deal from last financial year and will now be paying the extra 38p per month (not much but better in my pocket, like previous person mentioned) but wanted to know if I can change to same deal but from this year or would I have to change say to the £10/22gb deal to then be able to go back to the £8/12gb if still available? Thanks in advance.
I've got 3 lines with Plusnet (2 for kids - been with Plusnet for years + 1 for myself - moved to Plusnet at the beginning of the pandemic to reduce data).. You probably get what you pay for, but you dont get WI-FI calling - and 4g speeds are a fair bit less than with EE (which I used to be with).. But personally, while Im working from home its fine.. I rang CS to move all my 3 lines (previously on 10gb/£8) to this deal, no problem at all.
Just in case anyone else is wondering about this, I just called to get this applied to my account. I couldn't see the offer when clicking through or via the normal "My Account" section on the website. I'm already paying £6/month but getting far less data. The phone was answered almost immediately and it took a few minutes for them to repeat their T&Cs which was all very boring. However, the call was only 7 minutes overall and I'm all hooked up now. Thanks @MrSwitch.
Ah, I'm an idiot, I didn't spot that you had to phone them! Cheers for letting me know (y) It took me 11 minutes and I had to go through a convoluted e-document signing process with some company called Lightico but I got there in the end. No broadband so 4GB for £6 for me but that's more than enough for now :D
Hi, no I'm still on 30 day rolling contract. I phoned the 500 number and it was all done in just over 6 mins :) New plan starts early July.
Hi, did you have to sign up for 12 months to get the 4GB for £6 deal? I've just logged into my account to upgrade and the 30 day deal is now showing only 2GB for £6 which is worse than the 3GB I'm already on (skeptical)
Nice. Just upgraded with an extra gb and will also avoid the CPI increase :)
Cheap but since being with them over last 12 months they've dropped call connections for 12 hour periods several times and I've missed calls where people have told me they couldn't even connect to me at home or out and about. Had enough. Not being able to reply to short form texts is a pain. Worth paying a bit more - which won't be that much at the rate they're hiking charges...
Excellent, just finished an 18 month contract with them and just signed up to a new 24 month contract.
What's their broadband service like?
Best SIM only provider by a mile.
Had Plusnet mobile for about 3 years and it is cheap and OK. My main gripe is that it is unreliable when roaming in Spain and they blame the foreign network.My wife's phone which is on a different network never has a problem.
Just signed up to this. Did go for Talkmobile at £7.46 (for first 3 months) but next to no signal at my house even though Vodafone network checker said it was good 4G! I think this is the next best for 30 day using EE (y)
Not saying this is untrue in it's entirety, but we live in rural wales and reception is absolutely fine.
Awful company, terrible customer service, Trustpilot reviews even worse than TT's.
Anyone know when this deal expires?
Anyone else ever have issues with there billing when it comes to there mobile service? I have been a Plusnet broadband and mobile user for years, however the mobile service used to put dings on my credit report for failing to pay the bill......always had money in the account and it just appeared to be random...I ditched the mobile service due to this as they could never explain the reason behind it. :(
01/12/2021Expires on 01/12/2021Posted 26th Dec 2020Posted 26th Dec 2020
10GB sim deal at plusnet for £10/month for 12 months £120 via QUIDCO £50 cashback£120
As I’ve read they piggyback off EE 4g network and at £50 cashback. Making this £5.83 a month. Also unlimited calls and texts. EDIT:Now Quidco offers £50, TCB back to £40
Been with Plusnet over 2 years and cannot fault them. Great customer service, responsive, great value for money and I've never had an issue with signal. My daughter is also on a Sim only deal.
Ordered for son. Thanks
Been on Plusnet mobile for three years now - best overall coverage of any network in my area. The number of times I've heard the "it's the crappy end of the EE network" nonsense... My son is on EE and there is practically no difference between our service.
Actually Plusnet have recently increase prices as an existing customers they are offering me 10Gb for £10 unfortunately I signed up recently 10Gb for £8 mind boggles!
Corrected now, go via TCB!
Posted 16th Jul 2020Posted 16th Jul 2020
Unlimited Broadband 10mb download speed £17.99 / 12 months For new customers @ plusnet£215.88
I appreciate its not fiber or particularly fast but it currently has 25% off which means for your elderly parents or grandparents using their ipads it will be perfectly suitable an… Read more
I had to take out a day off for an confirmed engineer visit. To my utter shock there was an issue with the appointment which I found out later in the day when I called in.
I second the comment on the appalling Post Office broadband. It drops out most days for a few minutes at a time and that's just when I happen to notice it. I have never had this in the last 10+ years of broadband from other suppliers. End of contract in four weeks and definately leaving and never returning..
About to be rid of the pitiful disconnected and appalling customer service at POST OFFICE. I think I will go for fibre this time while I work from home. Do you think the Engineer can put a new socket in another room if I ask them as part of the installation?
I have just looked them up and it looks a good system but llike you said more cost. I would probably just cancel and go back to Virgin 100mb as I had no problem with them and got good signal in my bedroom as well. Thanks for the advice though, it's always good to pick up new tips, and I may consider this at some stage.
To be honest, up until a couple of months ago neither was I :D I've been reading up about them on HUKD as deals on them are posted quite often and the comments can be quite informative.
Posted 24th Aug 2018Posted 24th Aug 2018
1.5GB 4G Data - Unlimited Minutes & Texts- 30 Days Sim £6 @ Plusnet Mobile£6
1.5GB 4G Data Unlimited Calls Unlimited Texts 30 Days Sim £6 Monthly EE network UK based customer service One size fits all SIM card SMART CAP No tethering cha… Read more
After speaking to them via live chat I was told the only £5 deal is 1.5gb and 750 mins and unlimited texts
£5 the going rate for this. Have 3 sims on it for family.
Better to call
Got this exact offer for £5 yesterday via live chat. Press the advisor for it and they'll eventually send you a link to the offer which isn't available from their website. Think it finishes at end of August.
Yup spent a long time on the webchat to Plusnet last week to two different staff. I asked for confirmation that Plusnet offer the same max speeds as EE. They said they did and that it was 4G and that's the speed. They also confirmed the price would increase in June. I than contacted them a second time to ask about the 800Mhz band, they assured me they have the same coverage as EE and eventually came back and admitted that no they don't use 800Mhz so the coverage map isn't accurate at all. This also means you can't do VoLTE. As mentioned they don't do WIFI calling either. They also confirmed the first staff member was incorrect and speeds are limited as they do not offer what EE call 4G Max. If you're in a city and want cheap i'm sure it's fine but trying to get accurate info on what I was actually signing up for felt like too much hard work.
Retentions gave me 20GB for £10 tonight, on 30 day contract. I called and asked to move to 15GB but was offered 20....
It was on here from u switch but I typed it wrong I'm on plus net not actually ee, plusnet uses ee network tho
I know this deal expired but beware of porting your existing number from other network to this deal - you'll loose it. Only applies to existing customers who upgraded rolling contract to this deal. Gutted.
They're not the same; no band 20. Makes a big difference. Glad they're fine for you though. (y)
The best ISP for me. Number 1 rated. They're BT.
Lols. They're the same network. Plusnet are just fine for me.
Give them a ring.
Posted 15th MarPosted 15th Mar
£10 per month, unlimited calls and texts - 22GB for existing broadband customers / 20GB if not @ Plusnet£10
The deal that just used to be for new customers through uswitch is finally available for all, fairly sure it's the best deal plusnet have ever done. Rolling 30 day contract. … Read more
£1.50 off Plusnet Value, Plusnet Extra or Plusnet Pro each month for 12 months discount voucher code @ Plusnet
3 months free broadband @ Plusnet
Broadband Savings with Plusnet Discounts
Plusnet is a major Internet Service Provider based in the UK, which is mainly owned by BT and offers what is known as “quad play” products (landline, TV, broadband and mobile). This means that if you have moved into a new property and need to set up a full range of communications and entertainment options, they may well be the company for you. But with plenty of savings available all the time, Plusnet deals could suit anyone who wants a better deal on their communications devices as well.
Plusnet: Internet and Entertainment Services
Plusnet is one of the oldest ISPs in the UK, having been around since 1997. The company was founded under the name Force9 by Paul Cusack and Lee Strafford, as an offshoot from Choice Peripherals, and quickly attracted a large community of dial-up internet subscribers.
Force9 then pioneered innovations like free internet access at weekends and 24/7 unmetered dial-up packages – capitalising on the wave of enthusiasm for online services around the year 2000. Broadband services followed in late 2000, with speeds increasing from 512KB/s to 16MB/s in just two years.
In 2006, the company (now rebranded as Plusnet) was purchased by BT. Since then, it has gradually added more and more subscribers and services, including cutting edge fibre broadband and entertainment services like Plusnet TV. In the process, Plusnet has become one of the most versatile ISPs around, offering flexible packages with phones, broadband and TV options that other suppliers lack.
Where to Purchase Plusnet Products
If you’d like to investigate what Plusnet have to offer, the place to do so is their online store, www.plus.net. There, you can select the right package and sign in to manage your account, and contact Plusnet’s customer service is required.
However, before you do, it’s probably worth checking that your home is covered by Plusnet’s services. Thankfully, it’s easy to do so thanks to their coverage checker tool, which can be found at their home page. Just scroll down and enter your postcode in the box provided.
The Plusnet Product Range
When you head over to Plus.net, you’ll discover a wide range of telecommunications products, with categories like:
Broadband – Plusnet specialises in offering “unlimited” broadband packages, with bandwidths of from 17MB to 76MB. Customers can choose between standard and fibre based broadband connections. Subscriptions generally come with a 12 month contract as standard, although Plusnet also allow customers to arrange flexible short term deals, while there is also an Unlimited option which comes with no contract at all.
Mobile – Includes SIM only deals, with a range of data limits, free texts and contract durations (although 30 days is standard). All deals feature 4G connections, offering extremely fast data transfer, while bolt-ons like extra data or texts can be added into the mix if you need them, at a slightly higher price.
Combination deals – One of Plusnet’s biggest selling points is that they offer attractive combination deals featuring broadband, TV and phone connections. These can include landlines if needed, as well as cut price access to popular TV services like BT Sport.
Sales at Plus.net
Plusnet offers a number of ways to save money when purchasing SIMs, broadband or TV services. One of their flagship offers is a “line rental discount” which offers far lower monthly prices if you commit to a long-term line rental contract. It could be a great option for people with stable situations who are happy to make a commitment of a year or two.
Plusnet also regularly make offers available exclusively to existing customers. If you are a customer already, you can upgrade easily by logging into your account and checking out the range of current deals.
Another way to save is by recommending Plusnet to friends. Every time a friend signs up on your recommendation, Plusnet will reward you with money off your monthly bill. In theory, you could use Plusnet for free if you refer enough people, as the rewards are unlimited.
How to Make a Purchase from Plus.net
If you’ve decided to give Plusnet a try, head to Plus.net and choose a broadband package that suits your needs. Pick a contract length that you are happy with, then click the “Start your order” button. When you do so, Plusnet will check your phone line to make sure you are covered, which takes a couple of minutes in total.
Now, you’ll be taken to a page showing your options. Pick the right one and then continue to the checkout.
Payment Methods Accepted by Plusnet
When you get to the Plus.net checkout, you’ll be able to use the following payment methods: Direct debit from all major UK banks and building societies, as well as VISA debit and credit cards, MasterCard debit and credit cards.
Remember that you will have to pay a small amount upfront to cover the connection costs and the equipment required to access Plusnet’s services, and there will also be a monthly contract payment. Always double check the final total before confirming to make sure that it suits your budget.
Delivery and Installation Options from Plusnet
Whenever you start a broadband contract with Plusnet, the company will ask to send through a hub which acts as your broadband router. For low-speed connections it’s possible to use other routers that are compatible with Plusnet’s services. However, if you are setting up a high-speed fibre broadband connection, you will need to install a specialist Plusnet router.
If you do choose to have a hub delivered, Plusnet will send it first class via Royal Mail, and it should arrive within 1-3 working days.
If you have chosen a fibre broadband connection, Plusnet undertake to have it running within 5-10 working days. When it is ready to go, they will send over an engineer to setup your router (this isn’t needed for standard broadband connections). There will be a small installation charge to cover the visit, which is clearly stated at the checkout page, so look out for it when you pay.
Cancelling a Plusnet Subscription
Whenever you take out a subscription with Plusnet, cancellation should be fairly simple.
To cancel a Plusnet service, give their customer service team a call at: 0800 0132632.
You can either choose to cancel the service entirely or transfer to another provider – and there are some important things to remember when making a decision.
Plusnet will charge customers who intend to switch, while pure cancellation is free of charge.
Additionally, any Plusnet contracts can be cancelled free of charge within 14 days of the activation date. So, if you realise that you made a mistake, or the service isn’t delivering the speeds you anticipated, just contact the company and they are legally obliged to offer free cancellation.
Following Plusnet on Social Media
Plusnet often make their deals public on social media, and use their accounts to update customers about service changes. So it’s well worth following their channels at:
Another excellent source of information about Plusnet’s broadband and mobile services is the Plusnet Community. It’s a lively online forum where you can ask questions to the customer service team, and share your experiences of Plusnet’s products, and should be the first place to go if you need technical support.
Another handy resource is the Plusnet blog, which mixes updates from the company with features about tech and the internet.
Plusnet´s Customer Service Will Help You
If you need to know more about Plusnet’s offers, or you have a customer complaint, getting in touch with the company shouldn’t pose any problems. You can reach them at:
Phone: 0800 432 0200 (24 hours a day, 7 days a week).
HotUKDeals Offers the Best Plusnet Broadband Deals
Plusnet is a reliable, low-cost broadband, TV and SIM-only mobile provider, so if you need to switch to a better provider or want to set up a full suite of communications options, there are few better companies to use. Even better, you can make huge broadband and phone savings with the Plusnet discounts listed at HotUKDeals.