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Posted 29 January 2024
Free Delivery for HelloFresh recipe boxes for 1 year, exclusively for Prime members
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New launch today, free delivery on HelloFresh for a year for prime members.
Frequently Asked Questions
What is the HelloFresh offer for Prime members?
As long as your Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months with their Prime membership. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.
What is HelloFresh?
HelloFresh is the UK's favourite recipe kit delivery subscription service that sends weekly boxes with pre-measured ingredients. With over 100 recipes to choose from each month home cooking is made easy and affordable with recipes from £3.15 per serving.
I have a HelloFresh meal plan subscription already. Can I switch to the Amazon Prime offer?
Yes, you can. Once you are logged into Prime, follow the steps shown above and redeem your offer. You will be asked to login to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.
Do my email addresses for Amazon Prime account and HelloFresh account need to match?
No. During the redemption process, you will be asked to enter your Amazon credentials separately.
Will my personal data be shared between Amazon Prime and HelloFresh?
You agree that Amazon will share your Prime membership status information with HelloFresh for the purposes of enabling your HelloFresh offer, and that HelloFresh may share offer redemption and/or cancellation information with Amazon.
I’m a UK Prime member based in Ireland. Could I redeem this offer?
We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to: AB30, AB33-AB38, AB41-AB45, AB51-AB56, FK17-FK21, G83, GY1 3 (Herm), GY9 - GY10 (Alderney & Sark), HS1-HS9, IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, KA27, KA28, KW1-KW14, PA20-PA38, PA41-PA49, PA60-PA80, PH15-PH26, PH30-PH44, PH49-PH50, TR21-TR25 ZE1-ZE3.
How do I cancel my HelloFresh subscription?
Click on the link here to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help improve the HelloFresh service. You will receive an email confirming your cancellation, please retain this for future reference. Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery. Please note, if you are using the app you will be taken to the HelloFresh website and may need to log in again. Please reach out if you are unable to do so.
Who should I contact if I have an issue redeeming the offer?
First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer using the instructions above. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.
Frequently Asked Questions
What is the HelloFresh offer for Prime members?
As long as your Prime membership is active and this offer is available, Prime members can enjoy free shipping on their HelloFresh boxes (normally £4.99/box) for 12 months with their Prime membership. With HelloFresh, you can make home cooking easy and delicious. Get fresh ingredients and simple-to-follow recipe cards delivered to your doorstep.
What is HelloFresh?
HelloFresh is the UK's favourite recipe kit delivery subscription service that sends weekly boxes with pre-measured ingredients. With over 100 recipes to choose from each month home cooking is made easy and affordable with recipes from £3.15 per serving.
I have a HelloFresh meal plan subscription already. Can I switch to the Amazon Prime offer?
Yes, you can. Once you are logged into Prime, follow the steps shown above and redeem your offer. You will be asked to login to HelloFresh, which will recognise that you are a redeeming customer. The wallet banner in your HelloFresh account will indicate you have free shipping.
Do my email addresses for Amazon Prime account and HelloFresh account need to match?
No. During the redemption process, you will be asked to enter your Amazon credentials separately.
Will my personal data be shared between Amazon Prime and HelloFresh?
You agree that Amazon will share your Prime membership status information with HelloFresh for the purposes of enabling your HelloFresh offer, and that HelloFresh may share offer redemption and/or cancellation information with Amazon.
I’m a UK Prime member based in Ireland. Could I redeem this offer?
We’re sorry but this offer is not available for customers living in Ireland. This offer is currently only for customers living in the United Kingdom (except Highlands and Islands of Scotland). This offer is valid for customers in mainland UK, The Isle of Wight, The Isle of Man, Jersey, Guernsey (Excluding Herm) and Northern Ireland. Here is the list of postcodes in UK HelloFresh does not deliver to: AB30, AB33-AB38, AB41-AB45, AB51-AB56, FK17-FK21, G83, GY1 3 (Herm), GY9 - GY10 (Alderney & Sark), HS1-HS9, IV1-IV9, IV10-IV19, IV20-IV28, IV30-IV32, IV36, IV40-IV49, IV51-IV56, IV63, KA27, KA28, KW1-KW14, PA20-PA38, PA41-PA49, PA60-PA80, PH15-PH26, PH30-PH44, PH49-PH50, TR21-TR25 ZE1-ZE3.
How do I cancel my HelloFresh subscription?
Click on the link here to cancel your subscription. Please mark your reason for stopping your deliveries, and leave some feedback to help improve the HelloFresh service. You will receive an email confirming your cancellation, please retain this for future reference. Remember any changes to your subscription must be made by the deadline, which is 11:59 PM five days prior to your delivery. Please note, if you are using the app you will be taken to the HelloFresh website and may need to log in again. Please reach out if you are unable to do so.
Who should I contact if I have an issue redeeming the offer?
First, verify that you are logged into Amazon and that your Prime membership is active, then attempt to redeem the offer using the instructions above. If you have questions about your Prime membership, please contact Amazon customer service. For questions about HelloFresh shipping, you can speak to one of the HelloFresh Customer Care team by clicking here.
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167 Comments
sorted byWe have used both of these services and plan to use someone else shortly (likely Gusto based on the comments in this thread) as there have been things we are challenged by...
First up, we found the meals from both services to be poor value if you are vegetarian. Cannot comment on the non-veg meals. Some meals were filling but many were not.
We also wished that the garlic they included in the boxes had been the same size as the garlic that appears in their adverts, rather than the cheap stuff all supermarkets sell which is seldom garlic flavoured!! For meals labelled spicy they provided one scrawny, not hot at all, chillie.
They were not interested in feedback.
Of the 40+ recipes that we have tried, there were probably 4 that we thought were 5 star. The majority scored 3 or less. With neither HelloFresh or GreenChef did we stay long enough to use all of their fully discounted offers.
As to the condition of the deliveries, that is the one thing we never had a challenge with. However, it was not unknown for there to be an ingredient missing but only a couple of times in the deliveries that we have had.
Gusto by comparison is much better and use them every so often, good to get new recipes and the 40% off deals come up fairly regularly. (edited)
Always arrived bashed up and all smashed and mushed, for the money it’s shocking quality and amount of food isn’t great
Gousto is by far better (edited)
Had a few ingredients that were minorly bashed but nothing major plus you just fill in the easy ingredient issue form and they give you credit.
Think I had a bashed pepper and they gave me £2 credit just for a 1 pepper that was still usable (edited)
Simply Cook is purely particular spices and sauces required for you to make the recipe and you have to buy all the ingredients so not really cost effective. You can now buy these in supermarkets.
Hello Fresh we used during lockdown and had a lot of issues with ingredients (missing or poor quality), recipes got boring after a while and we were fed up with the issues mentioned. Their packaging is also not particularly eco friendly
Gousto has been the best so far. We have probably 120 or so recipe cards of theirs and have re-made quite a few (Handy tip - Gousto actually provide folders to store their cards in Free of Charge - you have to scroll right to the bottom of the extras section of the order and it will be there). The only downside to Gousto is their veg produce can be in a bad condition before you have even opened the box - usually carrots and spring onions being the main cuplrits.
Mindful Chef was more expensive and the weekly meals selection a bit smaller, but the quality of the produce is better, and the options are more luxurious than the others (Duck, venison etc all on offer as standard) so if you get a deal its nice as a treat.
Green Chef is our current sub. mixed bag on recipes so far, but i would say it is a higher end version of Hello Fresh.
for just two people, these subscription boxes are very useful. We use offers to flit between them all, but we have been happy to pay full price for Gousto for a good few months.
I dont know if there already is one, but it may be a good idea for a megathread with them all in and any offers that crop up?
Hello Fresh
Only use when there’s a big discount, at least 50%.
I’ve not had any issues with ingredients and I found there’s usually enough choice to pick 3/4 meals for two of us. We regularly make several of their meals ourselves. Like that the items are bagged and the recipes are easy to follow.
Don’t like the costly delivery charges, excessive packaging and extra charges for premium meals or subs like chicken breast.
I personally don’t get much sent my way from them, just an occasional letter - I think they know I won’t spend much.
Gousto
Tried just once I think.
Was disappointed in a couple of their meals, maybe just bad choices.
I remember one meal being particularly good but the recipe cards are a little lacking and the ingredients/methods can be really… faffy. We’ve never remade any ourselves because of this.
Simply Cook
Used lots. Decent offers/free boxes.
I like that, in my experience, you only need 4/5 ingredients for the dishes. Easy to make.
Good for meal ideas - I make a couple regularly with adapted spices/pastes.
Sometimes the choices are a bit limited/same-y but I only get these once a month.
Think it’s expensive full price and the online account is lacking information - ie current offers, pricing.
Anyway, we ended up cancelling our subscription with them for a couple of years and now we’ve started subscribing Hello Fresh. We’ve only started with 3 meals a week for the past 3 weeks. What we’ve had so far have been great. But most importantly I’ve found the quality of the food superior than what we got from Gousto and much, much better eat before dates.
Maybe it’s something to do with location of suppliers… or maybe they’ve just been forced to up their game, considering most of the posts here are negative… (edited)
Instead of resending items they give a tiny amount of credit toward "your next box".
Stay well clear.
I'm currently nearing the end of my offer and I've racked up over £10 in credit in legitimate complaints with the food (nearly one a week so far).
Will use the £10 to get myself one more "discounted" box then will be off
Started with them during the second lock down and over time they have simply got worse and worse. Ingredients are often poor quality, meats VERY short dated which means you have to cook the meals pretty much immediately. Numerous issues with missing ingredients, poor quality (and I’m talking properly mushy/spoilt) and missing recipe cards.
The running joke in this house is HF spring onions, when they do actually arrive (rarely) they are often the size of a blade of grass!!! I kid you not.
We’re now using Mindful Chef and although slightly more expensive the quality of the ingredients is on another level compared to HF (especially the meat).
Oh, I forgot to add; they use Yodel which around here (deepest darkest Devon) means agency drivers and a good number of boxes never even arrived. Mindful Chef use DPD, hallelujah! (edited)
This comes from someone who would buy everything ready made. So using this has pretty much taught me how to cook nice meals like breaded chicken and how to make sauces from scratch.
If you need new ideas or want to learn how to cook nice meals then I recommend
I think I do prefer Gousto though. I made a Donner kebab the other week... Tasted amazing and half the calories!
I've only ever been ill from HelloFresh, never Gousto, and that was from some prawns that were clearly not kept at temperature in transit, and were probably on the turn before they were packaged anyway, like most HelloFresh stuff. You'll get 2 days from what they deliver you and on day 3 you're gambling.
They frequently delivered without the main ingredient or the main ingredient was unusable. They offered £2.50 for a meal that couldn't be cooked because it was incomplete! They won't concede, you'll never get your full money back for a meal that can't be cooked without a journey to the shops. And that defeats the whole point of the service.
I don't have to walk around the supermarket looking for something to eat and buying other things I don't really need/want and I don't have to come up with 5 seperate meal ideas for the week.
The meals are also much more nutritious and well balanced than what i would make myself. I now have more time to do things that I enjoy because im not traipsing around Tesco's and I'm definitely in the kitchen less, because I specifically choose meals that take a set amount of time to prepare (I usually go for 30 minute meals)
£30+- less £15 back on Quicdo isnt too bad (edited)
I took the ingredients lists to my local farm shop and bought fresh local produce from there. Worked out a little bit cheaper than hello fresh, but it was nice to use local suppliers
So the tip is to write down this info on the recipe before you throw the packets away!
This doesn't seem to be too bad until one of these ingredients is missing from your box. Yes, they'll give you £2 because there's 1 sachet of madras paste missing, but you still need to know the amount to make the recipe. I've had several inane conversations with their chat bot / daft operative who leave me waiting for a while to go and check the recipe and then come back and tell me that I need 1 sachet of madras paste.
We do re-use some of the recipes quite a bit, but I would say that on balance we reuse the Gousto ones more.
Garlic quality is occasionally an issue for both HelloFresh and Gousto, we've have a bulb of dust on multiple occasions from both of them. We also had one box a couple of months ago with 5 meals that each needed 3 or 4 cloves and they gave us a single bulb.
However, we will continue to unsuspend our subscription every time they offer us 50% off our first 2 boxes because that's generally really good value.
Oh wait, there is! Going to the local butchers / grocers
I like that Hello Fresh meals are all bagged individually, unlike Gusto where all the ingredients are put in 1 big box. Had minor issues with both also, damaged veg ect,
Zero wastage either, you get exactly the amount you need, so no need to buy a jar of something, use it once, then leave it in a cupboard for 2 years.
Items being missing was stressful too as it was often the main ingredient and I sometimes didn’t notice until it came to actually preparing the meal due to being a busy mum of 3 and working full time.
The fresh veg was often poor quality looking like the battered and near-mouldy pieces left at the very bottom of the box in supermarkets that nobody wants.
I found the recipes repetitive and not very customisable when it came to food allergies/sensitivities and the portion sizes were very small so my children were left always wanting more.
In my opinion it felt more of an attempt at providing a home fine dining experience rather than a sustainable food shop for weekly family meals.
Be warned that they also incessantly spam you once you decide to unsubscribe and their customer service was non-existent with unsatisfactory resolutions to complaints which is most likely why a lot of people choose not to return after unsubscribing.
To me it feels comparable to an MLM company where they just want as many sign ups as possible but then don’t follow through with aftercare leaving a lot of people with a distaste for them.
If they overhauled their services and changed their business ethos then I may try them again in the future but from looking at all the comments on this thread alone, it seems they haven’t changed in the last few years so despite the attractive offer of free delivery via Amazon, I will give it a miss… (edited)
I've been following some of the cooks on Instagram / Facebook and trying some of their recipes. If you avoid the odd 'nutter' there are some really talented people on there. Most people have a good idea what they like anyway and, most of the supermarkets stocks the basics so there is no need to put up to items that someone else has chosen/ they need to shift before they expire.
This guy is good for a start
facebook.com/don…rt1