Onestream Supreme Full Fibre 80 - 24 month contract

£480

Shared by

brendon

Joined in 2012

About this deal

24 month contract
70 Mb Estimated download speed
18 Mb Estimated upload speed
35 Mb Minimum guaranteed download connection speed
One month free trial of McAfee Multi Access included.
Two month free trial of Onestream Assured included.

More details at

Edited by a community support team member, 4 days ago

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3rd Mar
I'm with them. A rip off company. Charging me £4 per month for my router. Was charging me for Onestream Assured AND McAfee Anti-Virus on top. When I complained about all the extras on my broadband cost, they explained that this is included as part of the broadband package they offer. But this is not made ANYWHERE NEAR CLEAR ENOUGH WHEN SIGNING UP. I went through Uswitch and accepted £21.99 p.m. Buy the time all the extras were charged for my broadband, the ACTUAL price came to over £30 p.m. I'm still paying £25.99 p.m. after lots of complaining. Uswitch informed me it would be £21.99 p.m. which I agreed to and began the process of transferring my account from Vodafone. Can't wait to dump them. Shyster company.
3rd Mar
Was that fibre to the premises from
Vodafone?
What issues did you suffer?
3rd Mar
I am with them now and they are a ok company.

If you want to go with them I recommend the following:
1. Start the process to choose a package. Give your email.
2. Do not process. Abandon your basket.
3. They will either call or email you and complete the purchase over the phone.
4. Ask them to remove all the extras and ask for a free router. Dont go with the standard as its shockingly bad.
5. All sorted. Keep and eye on everything and any issues call up and ask them to confirm in email. Do not email in a complaint. The cistomer service is better over the phone.

I have been with them for a year and they are ok but they are not Vodafone and every month or 2 the router may need resetting.

They have bad reviews as ppl have been caught out by the extras when you complete online but if you do it over the phone and ask it to be confirmed by email they are ok.
Speeds are ok but they are not like the big providers.

Hope this helps people. It might work. It might not. Did for me but that was a year ago and unexpected as I was shopping around. Normally I use a recommend one via money saving expert for the gift cards and stuff. (edited)
3rd Mar
Do you get the speeds advertised?
3rd Mar
Was on the verge of signing up with these, then the options came up to pay £5/m for their super router, or £2.95/m for their basic router, on top of the £21.50/m .

Just seemed a bit sly putting that after most of the signing up.
3rd Mar
Don't, read my post. (edited)
3rd Mar
TCB compare offers Onestream 67mb £73 cashback £21.50pm £4.95 set up 12 month contract equiv £15.83per month
if of any use....
3rd Mar
People complaining about the cost of router rental: you can buy compatible routers second hand for a couple of quid via eBay.
3rd Mar
I really wish that no isp provided a router by default, lowered their prices, and gave the option to buy/rent their router.

I have loads of old routers and am about to switch again, so the one I use now will be redundant, despite being perfectly good. So much e-waste and unnecessary cost! (edited)
3rd Mar
I've just signed with them, getting 900mb for £34.50 a month. Was using my router with BT anyway so transferred easy enough. Opted out of all the additional add ons on account page, so far so good.
3rd Mar
Worst company ever
3rd Mar
I am using onestream now.
worst service ever.
I just want to run away from them.
3rd Mar
High latency? Lower bandwidth than expected? Disconnecting? Or outages?

What is actually wrong?
3rd Mar
Onestream is good if you know what you're doing and read the small print.

If you opt out of all the free trials on day one (Now made much easier and able to do so online rather than having to call up), and bring your own good quality router rather than renting a cheap one from them, then Onestream is by far the cheapest way of getting Openreach/Vodafone broadband at a low cost each month, and with UK Based customer service too.
3rd Mar
Do your research on this company beforehand. Read the comments on all previous deal threads on here and google reviews on them. Don’t trust ‘trustpilot’ as it’s the only review site giving them positive whereas every other site doesn’t. They make a concerted effort to manipulate the score there. (edited)
3rd Mar
Do they raise their prices every April?
3rd Mar
"On 1st April in eachyear the standardprice of our productswill increase by anamount equal to theRetail Prices Indexrate published by theOffice for NationalStatistics in January(“RPI Rate”) plus upto 3.9% . If you arebilled monthly inadvance, we willmake the change toyour March bill.Otherwise, thechange will appear onyour April bill. If theRPI Rate is adecrease thestandard price of ourproducts will not bereduced but the 3.9%increase will stillapply. If you enterinto your agreementwith us between 1January and 31March, you will not besubject to thisincrease on 1 April inthe first year of yourcontract, but you willin all subsequentyears of yourcontract."

onestream.co.uk/doc…pdf
3rd Mar
Terrible company that use open reach.I did some checking and the upto speeds are a joke.If I signed a new contract via Vodafone I'm offered lower speeds than present.I have been told that Open reach to ISP have virtually been exhausted (hence lowering connection speed).Lucky I'm having VM installed this month(rural location)and I managed to negotiate down to a shorter contract and a 1 GB connection.They have told me I can re negotiate a cheaper price if I allow my neighbour connection at a future date(I informed them this was part of the deal)
3rd Mar
We joined a few years ago, support is poor and takes ages to get an answer. Billing isn't hugely clear, and we had a few days of no service and couldn't get hold of anyone. Once we left we were asked to return the crap router and checking the t&CS it said something like 'you have 10 days after leaving to return the router else we'll charge you £150'. Posted it back and had no idea if they received it. They're something to do with Vodafone or use their digital line services.

*none* of the anti virus or assured service are mentioned anywhere signing up so make sure you cancel them.
Our prices rose about 27% last April without notice and we couldn't get it corrected so waited out the last couple of months.