Virgin Fibre Broadband M125 + Phone + £85 Bill Credit £26.50pm (18m) £21.77pm Effective | M250 + Phone £30.50pm (18m) & £90 Bill Credit

Customer service is crap over the phone BUT the WhatsApp service was brilliant, no waiting on hold just respond when they contact you.

The reason I'll never go near them again, after I gave notice to cancel, they hit my account with a failed payment which went straight to my credit report. I hadn't missed a payment, the final payment was not even due yet. I had to chase them to fix it, no apology or anything. They've done it quite a bit to others, I saw an example of somebody's mortgage process being ruined for the exact same reason. (edited)

Same experience.

did you make a complaint?

I bet the staff bonus is affected if they succumb to your closure request 

If I’m not mistaken, the complexities around the digital landline upgrade stopped people from changing landline packages online. You need to call them up once live to upgrade your package.

@ignition15 yes a day’s downtime and you need to send back the old hub. I ring and say they are moving out and then put an order through online for the other name to start the day after the end date of the previous contract. Doing this guarantees a lower price than going through retentions. (edited)

Yeah sorry, will correct that now

How did you get that deal please?

Hello, I have volt 250mb + TV for £29pm. If I ask for a WiFi pod this enters me into a new extended contract?

For me its been down once or twice in a year say. And even then, its usually back within a few hours. (edited)

I wish

That’s what I got except it was £34pm being an existing customer. They called me and were offering 350mbps for £33pm. I don’t have a price increase in April with the deal and I can’t be bothered with the hassle looking else where

But no increases in 2024, and as you say, no idea on 2025, so for now the price is correct. Thanks

good price, I manage then to offer me 250mb 100£ credit 19£ a month but I left them sick of them begging for dicent price

How you get such a good deal?

100 percent agree, was speaking to a neighbour about this earlier today, she is on the 500m package, no phone, no o2 volt or nothing, new customer deal for £24 a month. Im half that and paying £37 a month at current and the out of contract price is going up to £60, i think not.

But now i need to wait till my 30 day date, call up, do the i want to cancel shenanigans, and then when i get though to retentions, attempt to get either what i have for another 18 months, or cheaper.

Such a waste of my time, i wish i had options tho, my choice is up to 1gb with virgin or, 48mb with any other provider, so rock and a hard place, always panic they will go, ok thats it cancelled , have a nice day.

Gives me the fear

yeah

Did you get landline with this? Thks

Yes, different name, email address and payment details. That should be fine.

Signed up for this today via TCB, with £80 credit and cashback comes to £19.50 a month

How did you get it for £29.25? Comes up as £33 on the website. (edited)

how did that conversation play, did you go on and specifcy your notice, or say bills too high etc ?

Virgin say 6 months. But in reality you can generally get away with is as soon as the final bill has been generated and paid which closes the old account.

Alternatively you can have another adult living at the address sign up and get it straight away.

I’ve been on chat with them for a few hours and they didn’t offer me anything close to my current offer so I’ve proceeded to cancel. Should I expect an improved offer via email do you think?

got offered a £50 credit on top of the existing deal as a new customer

Unfortunately you need to put in the cancellation first, then they should call you around 2 weeks before cancellation is due. If they don't call, then you need to call them up to escalate for a good deal from their retentions team.