A company that outsources aspects of customer services is guilty of poor customer service in my opinion. I've rarely encountered such stubbornness from a company. I bought the item in good faith that I would get the cashback.- I even checked it with sonos customer service before making the purchase. I was very disappointed. On the other point I am sure they will turn down Alexa at some point, but the first thing I did was google how to turn down the 'bong' and Alexa saying 'ok' but found that people have been complaining about this for 6 months+. I am not going to buy a product that promises to work as expected in x months time. Surely not a hard fix? If I want to turn off my hue lights with Alexa before bed I end up waking half the house !
Sonos customer service is great. The cashback is ran by a different company. You can turn the Alexa voice volume down in the latest beta version, full release coming soon. Google Assistance is coming this year too as an option instead of Alexa.
That's odd, last time round I got mine from Amazon and it wasn't RRP that I paid.
I’d be expecting the Cashback too. Fair enough not from Sonos direct but the fact it specifically doesn’t mention ‘cannot be combined with any other discount” for participating retailers makes it clear to me. It’s really disappointing when companies do this. I guess they didn’t mean offer the Cashback on top of other discounts but it doesn’t say that so they need to pay up. I like Sonos but this is poor. Good luck.
Hi yes I’ve been debating this with them all day and they have been amazingly stubborn. They have got me so mad I’m returning mine and will look at alternatives. I am new to sonos but they seem a poor company. No google integration and no way of turning down volume on Alexa (so it yells at me at night if I ask it to turn off lights). I try to steer clear of companies with poor customer service.