O2 5GB (10GB for Existing VM Customers) 5G Sim Only Unlimited Minutes/Texts (+ 1 month Disney+) 12 Month Contract £6 per month via Uswitch

curtis39203/02/2022 17:36

How? I don’t get that option

Just go through the checkout as normal and then sign in to your existing account. It will then ask you if you want a new number or upgrade an existing one. Choose upgrade and click on "Go to Basket" then you just select the number you want to upgrade and choose an option that you don't want a new sim card.

BFLEM04/02/2022 10:44

Good luck , terrible plava regarding your bill that should have pointed …Good luck , terrible plava regarding your bill that should have pointed out before purchasing.Hope you get it sorted.Read lessRead more

Just got off the phone. All sorted. Now back to paying £36 of the 1gig broadband for 18 months and £10 each for the x2 mobile contracts.

I'm sure others will have managed better deals but I'm happy enough with that.

It sounds like the problem is to do with the broadband upgrade trigging a price increase when it shouldn't happen because of the volt bonus. I asked if there was anything that I should or could have done differently to avoid it and he said no they just hadn't and needed to make some tweaks to link the accounts.

So fingers crossed it's sorted. If you do go with O2 and Virgin just make sure you keep an eye on your bills and call them if it goes wrong.

That was by a long way the best Virgin Media customer service experience I've had. It took 45 minutes but the bloke was polite and helpful and has (hopefully) fixed the issue.

Only £2 a month more to get 15GB data (30GB if with Virgin Media broadband).

Remember to go through TopCashback or Quidco first to get cashback in this USwitch deal.

If you're with VM, I don't recommend getting an O2 SIM separately.

Wait til your contract has 30 days remaining, call them to cancel, and don't accept any offer at that point. Their retentions team will then ring you back to discuss their best possible deal, which will include an O2 SIM.

I got O2 SIM, 100M broadband and landline for £23/mo this month. (edited)

Just had a confirmation email from Virgin so my bill looks like it’s all sorted now


Your Virgin Media Bill
Your February bill is online
Bill date: 3rd February
£36.00
Direct Debit date: 1st March
View this bill

You currently have 1 promotional discount saving £26.00 a month
Welcome Offer - 18 Month Saving Ends on 07-MAR-23

kieran7777706/02/2022 15:54

I did order one of those and it never turned up! I'll try again

That happened to me too. I received an email to say it had been dispatched but I didn't receive it so had to order again.

I've used the Asda sim method a couple of times now and it only takes about 3 days to port to and from the sim to your new sim

Reflective05/02/2022 20:07

How do they know you have a Virgin Media contract to be able to boost the …How do they know you have a Virgin Media contract to be able to boost the speed?Read lessRead more

It’s meant to pick it up through the same name and billing address but it’s obviously not 100% accurate yet.

I got mine sorted eventually after a phone call. It’s unnecessary faff for something that should be straight forward.

kieran7777706/02/2022 13:23

Who knows of a free sim that you can port your number to without topping …Who knows of a free sim that you can port your number to without topping up said free sim? so far tried vodafone and giffgaff but neither workRead lessRead more

Asda do free sims which you can use for porting your number to without having to buy credit

Tozzel03/02/2022 16:04

I'm already on this contract. If I was to ring up, do you think they'd …I'm already on this contract. If I was to ring up, do you think they'd bump me up to 10gb? I'm already with Virgin.Read lessRead more

Just go through the website above if your within 14 days of starting the contract. It will allow you to apply it to your existing number! You need to already be signed in (edited)

Good deal! I think this contract included 4GB before. And it's a no brainer if one has internet with virgin media. (edited)

eldaras03/02/2022 15:25

Good deal! I think this contract included 4GB before. And it's a no …Good deal! I think this contract included 4GB before. And it's a no brainer if one has internet with virgin media.Read lessRead more

It will also upgrade their wifi internet speed to the next tier e.g 100Mb will become 200Mb, 200Mb will become 350Mb (edited)

Where's the sim only master spreadsheet gone? Is it still updated?

Thomas.Waterfall03/02/2022 17:15

Just go through the website above if your within 14 days of starting the …Just go through the website above if your within 14 days of starting the contract. It will allow you to apply it to your existing number!Read lessRead more

Just did that, upgraded my 4GB tariff to this, didn't know you could do it online. I asked on facebook if they can upgrade my tariff to 5GB as per new uSwitch deal and they told me I need to cancel my contract and re-order..

Strixx03/02/2022 21:59

As the price is going to rise in April by 3.9% and inflation, does that …As the price is going to rise in April by 3.9% and inflation, does that mean if you wait until 2 April you can buy this tariff without being affected by the annual increase this year? Read lessRead more

Yep that's the correct time for any contract change.

Hawkandr004/02/2022 10:57

Just got off the phone. All sorted. Now back to paying £36 of the 1gig …Just got off the phone. All sorted. Now back to paying £36 of the 1gig broadband for 18 months and £10 each for the x2 mobile contracts. I'm sure others will have managed better deals but I'm happy enough with that. It sounds like the problem is to do with the broadband upgrade trigging a price increase when it shouldn't happen because of the volt bonus. I asked if there was anything that I should or could have done differently to avoid it and he said no they just hadn't and needed to make some tweaks to link the accounts. So fingers crossed it's sorted. If you do go with O2 and Virgin just make sure you keep an eye on your bills and call them if it goes wrong. That was by a long way the best Virgin Media customer service experience I've had. It took 45 minutes but the bloke was polite and helpful and has (hopefully) fixed the issue.Read lessRead more

Thank you very much for the update,glad you got it sorted out.

Brand.new04/02/2022 16:12

Hi I’m on Tesco atm looking to switch to this deal. So I assume I will get …Hi I’m on Tesco atm looking to switch to this deal. So I assume I will get o2 priority like fee odeon tix etc? Also I see from previous comments if I switch now will I have to pay the increase line rental when it goes up? ThanksRead lessRead more

yes and yes

Brand.new04/02/2022 16:24

Do you know how much it’s going up by I’m looking at the £5 pcm

not sure… probably 40p ish

Hawkandr004/02/2022 10:19

I'm on hold to Virgin right now... wish me luck. I'll post on here when …I'm on hold to Virgin right now... wish me luck. I'll post on here when they eventually pick up the phone. I tried the online messenger but the messenger bot closed the conversation immediately saying they had too many messages to deal with. When the online bot can't cope with the amount of messages you are receiving then you know you've got problem!Annoyingly I've had messages from O2 and Virgin saying that I was eligible for these Volt bonuses and add-ons. Virgin have even dispatched something to me which I assume is a new router to for the 1gig broadband. So everything had been going smoothly until the random bill increase email.Read lessRead more

Took me 2 days to get through on live chat then whats app. Good thing was when I did I got my expired new customer 100Mb Broadband at £24 which was due to go up to £44 plus £5 cost of living rise for £25 for 18 months and instant speed increase to 200Mb. Result as no spare BT line capacity in my area to go to!!. Id been offered Volt increase and sim as well but pricing/increases seemed a bit contractually vague tbh

Strixx06/02/2022 15:49

Do you remember what options you selected when phoning them, like was it …Do you remember what options you selected when phoning them, like was it the ones you press when thinking of leaving them?Read lessRead more

I think I went for the option to query the bill.

Anon03/02/2022 19:33

Remember to go through TopCashback or Quidco first to get cashback in this …Remember to go through TopCashback or Quidco first to get cashback in this USwitch deal.Read lessRead more

Ahhh bugger!

Just to check, is this £6 inclusive of VAT?

I'm already on this contract. If I was to ring up, do you think they'd bump me up to 10gb? I'm already with Virgin.

Tozzel03/02/2022 16:04

I'm already on this contract. If I was to ring up, do you think they'd …I'm already on this contract. If I was to ring up, do you think they'd bump me up to 10gb? I'm already with Virgin.Read lessRead more

Worth a try, you've nothing to lose.

Thomas.Waterfall03/02/2022 17:15

Just go through the website above if your within 14 days of starting the …Just go through the website above if your within 14 days of starting the contract. It will allow you to apply it to your existing number!Read lessRead more

How? I don’t get that option

bandit1703/02/2022 17:47

Just go through the checkout as normal and then sign in to your existing …Just go through the checkout as normal and then sign in to your existing account. It will then ask you if you want a new number or upgrade an existing one. Choose upgrade and click on "Go to Basket" then you just select the number you want to upgrade and choose an option that you don't want a new sim card.Read lessRead more

Thanks

If they bring the 6GB one back again for this price then I'll switch from 3

As the price is going to rise in April by 3.9% and inflation, does that mean if you wait until 2 April you can buy this tariff without being affected by the annual increase this year?

Scrouge195303/02/2022 22:02

Yep that's the correct time for any contract change.

Do you know if I would have to wait until 2 April though, or is 1 April actually fine to avoid the inflation-related increase?

Strixx03/02/2022 22:07

Do you know if I would have to wait until 2 April though, or is 1 April …Do you know if I would have to wait until 2 April though, or is 1 April actually fine to avoid the inflation-related increase?Read lessRead more

o2 rise is on the 25th March for your April bill.

I'm a Virgin broadband customer and I switched my mobile to O2 on a deal similar to this. I've just had an email saying

Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.

Quick recap of what you now enjoy:Your new package now includes:Broadband: Volt Gig1 Fibre Broadband
We've removed:Broadband: M500 Fibre Broadband

Here's how your changes take effect:
Service changes were made to your account on 7th February 2022
These changes will take effect* from 7th February 2022

Your next bill will be £36.00✝ and will be created as normal on 3rd February 2022

The following bill will be £91.32✝ and include all credits and adjustments based on when the changes took effect, this is due 3rd March 2022

So they've upgraded my broadband (from M500 to 1G) but also put my prices up. That surely can't be right. I'm hoping it's a mistake but knowing Virgin Media customer service I'm not looking forward to the phone calls.

Anyone had similar? Do I need to give them a call? Should I just wait for the next bill and see what it actually comes through as. (edited)

Hawkandr004/02/2022 08:28

I'm a Virgin broadband customer and I switched my mobile to O2 on a deal …I'm a Virgin broadband customer and I switched my mobile to O2 on a deal similar to this. I've just had an email saying Thanks for making those changes to your Virgin Media package. You won't need to sign a new contract.Quick recap of what you now enjoy:Your new package now includes:Broadband: Volt Gig1 Fibre BroadbandWe've removed:Broadband: M500 Fibre BroadbandHere's how your changes take effect:Service changes were made to your account on 7th February 2022These changes will take effect* from 7th February 2022Your next bill will be £36.00✝ and will be created as normal on 3rd February 2022The following bill will be £91.32✝ and include all credits and adjustments based on when the changes took effect, this is due 3rd March 2022So they've upgraded my broadband (from M500 to 1G) but also put my prices up. That surely can't be right. I'm hoping it's a mistake but knowing Virgin Media customer service I'm not looking forward to the phone calls. Anyone had similar? Do I need to give them a call? Should I just wait for the next bill and see what it actually comes through as.Read lessRead more

Were you on a new customer deal? I’d ring them up, looked on google and found some people saying same happened to them

Yup on a new customer deal as I switched from Three to O2.

Not looking forward to Virgin Customer service phone calls... the actual product they provide has always been decent enough for me but they are one of my least liked companies when trying to contact them.

I'm also a new virgin customer and was about to bite , but think I'll hold off until this gets sorted out.

BFLEM04/02/2022 10:15

I'm also a new virgin customer and was about to bite , but think I'll hold …I'm also a new virgin customer and was about to bite , but think I'll hold off until this gets sorted out.Read lessRead more

I'm on hold to Virgin right now... wish me luck. I'll post on here when they eventually pick up the phone.

I tried the online messenger but the messenger bot closed the conversation immediately saying they had too many messages to deal with. When the online bot can't cope with the amount of messages you are receiving then you know you've got problem!

Annoyingly I've had messages from O2 and Virgin saying that I was eligible for these Volt bonuses and add-ons. Virgin have even dispatched something to me which I assume is a new router to for the 1gig broadband. So everything had been going smoothly until the random bill increase email. (edited)

I already had VM but switched from Tesco to O2. Got double data and boosted up to the next tier (100 to 200mbps), no extra charges.

Hawkandr004/02/2022 10:19

I'm on hold to Virgin right now... wish me luck. I'll post on here when …I'm on hold to Virgin right now... wish me luck. I'll post on here when they eventually pick up the phone. I tried the online messenger but the messenger bot closed the conversation immediately saying they had too many messages to deal with. When the online bot can't cope with the amount of messages you are receiving then you know you've got problem!Annoyingly I've had messages from O2 and Virgin saying that I was eligible for these Volt bonuses and add-ons. Virgin have even dispatched something to me which I assume is a new router to for the 1gig broadband. So everything had been going smoothly until the random bill increase email.Read lessRead more

Good luck , terrible plava regarding your bill that should have pointed out before purchasing.
Hope you get it sorted.

Hi I’m on Tesco atm looking to switch to this deal.
So I assume I will get o2 priority like fee odeon tix etc?
Also I see from previous comments if I switch now will I have to pay the increase line rental when it goes up?
Thanks

sossidge04/02/2022 16:23

yes and yes

Do you know how much it’s going up by I’m looking at the £5 pcm

sossidge04/02/2022 16:39

not sure… probably 40p ish

I can live with that thanks