Virgin media M500 (Gig1 w/volt) broadband for £33pm (£60 Quidco) / Gig1 Fibre Broadband - £39pm (£65 Quidco) - 18month contract

Link doesnt work work for me but the offer is advertised on their main website. Just google Virgin M500.

Is this new customers only? Doesnt state it anywhere. I just renewed my contract to Gig1 for £61 (still within cooling off period) so wondering whether I can renegotiate. Hmmm. (edited)

I just signed up to Virgin Media two days ago for the M250 package 264mps at £33, through Money Supermarkets website and they gave me £130 bill credit. But now this offer comes up as I am an O2 customer, this offer is £33 pm for 1Gig Fibre which is much better in terms of speed. Now how do I get this offer and not the one I signed up for. They are sending me there Hub on Sat 2nd March.

I've just started my cancellation period for my 1gig broadband only @£31.

Il be aiming to renew at that again

Does anyone have contact number for Virgin retention team?
Thanks

Have been with Virgin for a number of years now and it's time to renew my contract as it is about to shoot up to a silly price. A quick chat with retentions did not get me a good new deal like usual. They are definitely pushing for higher prices this year. So I told them I want to leave and started the 30 day process.

Does anyone know how long it takes for someone to give you a call to try and get you to stay?

For M500 Ultrafast fibre broadband only! £31 (18 months contract) via Reward Gateway/Perks at Work, I think this is reasonable. Reward Gateway offers £25 cashback, making this deal for £29.61 / month

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Blue light card holders get the same deal less reward points or cashback (edited)

MID CONTRACT PRICE INCREASES

Just to share my recent experience with Virgin, I've been with them for 6 years, my contract is up this month so called for a new deal as I've done every time. Was paying £32 a month, they told me I can renew for £33 a month.
Told them I'd cancel as I could get it cheaper elsewhere and they just said ok, none of the usual attempts to haggle and keep me as a customer which was very surprising.
A couple of colleagues had the same, so it seems they may have changed their scripts/policies this year.
So I've now signed up to City Fibre after waiting a week to see if they'd offer anything better, and 4 days later Virgin call to offer a better deal 🤦
So if anyone is looking to haggle soon, just be aware that they will still offer you a better deal but it takes longer now

they called me today to give an new package for being a loyal customer for 5 years, they offered to move me from a M250+phone for £23/m to a new package of m350 +phone, with TV mixit, Asian Mela,for £32,

which i wasnt really interested in however i managed to get them to give me M500+phone, with TV mixit, and o2 6GB 5g sim for £32,I will also get 3 free Boosters and a new Hub. they did it as 2 contracts and i will get 2 bills now, they also said i can cancel the sim only which will reduce overall package by another £6 and bring it to £26

Thinking of going to Virgin as we can't get FTTP in our property.

With Sky right now and getting about 50-55Mbps which is at times just to slow for us, both working from home, video calls, streaming Netflix etc.

But I'm worried about the comments on poor customer service if you have an issue. Is this really a major problem or just a case of the minority who have issues shouting louder than the majority that don't? (edited)

Can i use this if I’m currently a Virgin customer but not on contract any more, just monthly?

Just had a call from VM after I put in my cancellation yesterday, offered M350 @£31/month, said I don't agree. VM said they cannot do any more on this, end of conversation

Not having high hopes if VM will call again but looking myself on getting M500 @£28 I mentioned earlier. Any one else had any luck finding cheaper broadband with VM?

Anyone know the best way to get a much better deal for existing customers? My contract ended last month.. was paying £38 for M250 broadband, mix TV and weekend calls. My discounts have ended and price shot upto £58.
Called a few times and surprisingly can't get a better deal (last few years I've gone thru to retentions and been offered a great deal to stay) but not this time. Even gave 30 days cancellation notice and still nothing better than £60. I queried this deal and they said its for new customers only. I asked is there anything for customers that have been with you 15 years.. got put on hold while they "spoke to a supervisor" and still couldn't get anything.. any ideas on who best to speak to? Thanks

VM really playing hardball this time. Offering m350 for £31 which is poor to what I had before..

Reckon I will just sign up to this under new contract with the wife.

The agent was pushing for the m350 claiming I could volt to m500 and then just cancel the SIM if I wanted to move to another provider but would still retain the volt upgrade....is that true ? (edited)

I cancelled virgin media as they put monthly price to £90 500mb tv and phone. Now they have been upgraded to 1gb broadband, mega TV with sky sports cinema & netflix standard for £51/month.
Hope this helps.

I left virgin because of the high latency and unreliability as they still use old coax networks and are very late to the fibre rollout in my area

Good luck with these numpties when it comes to leaving them.

Still have an open complaint with them that they make no attempts firstly to make any sense, and secondly to actually address.

The latest response I got was "you're no longer a customer so we should really close your complaint. Resolution: Further information regarding billing". 3 page responses. Joke

Currently paying £7 a month for 1gig, line rental and a stream box thingy thanks to a mates rates deal posted on here a while back! Was because it originally came with a sim card that you could cancel straight away and it took £25 off the monthly bill. Never gonna get close to that again, but will have some competition when contract is up for renewal as Toob and Hey broadband offering 900mb up and down in my area now.

Anybody looking at this deal have a look at YouFibre. I pay £19.99 a month for 1Gig. It has the same up and down which Virgin doesn’t and imo much better customer service.

Stay well away from, if the service works then it’s fine but it’s when you have a problem with virgin .. it’s happened to me go with sky or plusnet customer service is what counts

Link not working. New customers only?

does o2 payg sim qualify for double speed? and if, do I have to top up every month?

if you are an O2 customer, your data will be doubled and broadband speed will be upgraded to next available speed

Quidco offering £65 cashback on Gif1 and £60 on M500 package

What proof will be needed for above? I have a work mobile that has an o2 sim in it, could I just use that number whilst signing up or would I need to prove I took out the contract?

Cheers

I waited and waited ended up getting mine down to £39 for 1gig, phone and tv, so if you can hold off they will call you and give you a better deal than the minions who deal with you if you call them.

Virgin will increase price every April regardless of contract. It actually says this on the website. A bad time to be signing up with VM as they will try it on. A waste of time renegotiating. Switched to BRSK fibre 500MB @ £23 a month, 2 year contract, price fixed.

Moved from Virginia unfortunately, they increased the prices to an idiot amount. I had been with years. Great deal though