Unfortunately, this deal has expired 4 May 2023.
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2889°
Posted 22 January 2023
Lyca Mobile 15GB data 94p / 6GB data - 85p / 4GB - 5p - Unltd min/text, EU roaming- price first six month - no contract @ MSE / Lycamobile
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sajidtg
Joined in 2010
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Community Updates
Edited by a community support team member, 22 January 2023
626 Comments
sorted byAfter 3 months of trying to get them to apply the 12GB bundle to the account, I've gave up and ported to Lebara. Even getting the PAC code was made difficult as couldn't make any outbound text messages and they point blank refused to supply the code needed over the phone and kept trying to offer 50% off the next 3 months instead! Had to keep hanging up and speaking to someone else who was actually willing to give a PAC code.
Honestly steer clear of these cowboys, go with Lebara or someone else instead and in case anyone has any doubts how difficult it is dealing with their customer services, this is my recent call history with them for just trying to get them to apply the 12GB bundle to the account and more recently, calling them to get the PAC code:
uswitch.com/mob…ls/
If you want EE then you can do 20GB for £12 with their brand directly (You will pay a price premium for going with their better network) or you could go with a piggyback network like Plusnet, Vectone or 1P Mobile to get their signal too. Which one is best depends upon how much data you need.
plus.net/mob…y-b
vectonemobile.co.uk/sim…ans
1pmobile.com/
My mistake, thats Lebara (edited)
Lyca SIM Number is the serial number of the SIM Card starting 8944.
Other SIM Number can be left blank unless you're coming from o2. If you are, then you need the serial number from the old SIM.
Never had this issue with other providers
I requested a PAC code and had no issues, got the code back instantly as you'd expect (edited)
Not on lyca BTW, on Voxi.
But top tip non the less
I was really disappointed to learn that they had not informed me of the resolution, and I would have been clueless had I not called them back. The representative suggested that my card details may have changed or expired, but this was not the case. I asked them to retry the payment, but they refused, saying that since the plan is linked to the card, they cannot renew it if it has failed once. They advised me to manually top up the plan or purchase a more expensive bundle, which was a significant increase from the original offer. This is misleading, as if they cannot fulfill their offer, they should not be advertising the plan at such prices. I have since decided to switch to Lebara, which I believe is a better alternative to Lyca.
They have the worst curtomer services.
Lots of people impatiently request it too soon then wonder why it doesn’t work and find they have to go down the customer service route.
Thanks!
Is:
1. is this the number I want to transfer from my existing network
2. what number is this?
3. is the number that's currently on the SIM card?
2) That's the temporary phone number that's on the Lycamobile SIM.
3) That's the serial number of your Lyca SIM - Starting with 8944.
These are the instructions that I received.
Either disable auto renew, or port your number out. Both will stop future payments.
(edited)
The temporary Lyca mobile number goes in 'New number'
The SIM Serial number starting with 8944 goes in 'Lyca mobile SIM Number'
The SIM Serial number of your old SIM goes in 'Other mobile SIM Number'
If you did it wrong, just submit the form again using today's date as the requested port in date. It will take priority over the one you did incorrectly and they should take care of it in the morning, to port on Friday.
Plus there's no contract. So not much to lose. If you aren't happy there's nothing stopping you from going straight back to Lebara as a 'new' customer.
Absolutely unbelievable..if they don't know a answer they just disconnect..
Have left now .. Lyca never again (edited)
Impossible to speak to anyone, web chat is useless.
Use it as a second sim.
Trying to figure out if I should just plonk the new Lyca SIM in now and start the port process or wait until the next bill cycle
Thank you
I set mine up yesterday and still couldn't make calls or use data until I activated SIM. Hopefully this helps.
non the wiser about the bundle pin email i could see my sim had no plan showing,
now read the comments about a bundle activation pin email which i didn't receive, must of gone into my spam which deletes every 24hrs... after speaking to customer service and sending proof of payment etc, they have resent my activation pin
So i logged into my account from when i set up the sim and now i keep seeing different people names and profiles and have access to their accounts! with all their details! its crazy and all seems a bit dodgy... eventually if i keep refreshing sometimes my sim account appears. so i've just deleted all personal info just incase
is anyone else getting this?
think i just wont activate the bundle.. i don't even know how to do it if i wanted to... but just out of curisosty how do i link the sim account to the bundle activation pin?
You've probably confused the system by trying to navigate around before your account is fully activated. I have never seen anyone elses details show up on either the online account or app. But as you say it does sound a little dodgy.
About 3 hours ago i received a message from lyca saying porting was successful, thing is i can call from lyca and my ported number shows correctly to whoever I'm calling but receiving calls goes to my lebara SIM card which is still somehow active, in the past porting killed off my old SIM.
My SIM numbers been split between two sims. Anyone else experienced this? How best to resolve it? Any idea as to who is responsible for problem? Lyca or lebara? I sent an email to lyca but they don't even sent a confirmation of receipt, same with the online form.
No need to worry unless this continues into tomorrow.
lycamobile.co.uk/ucu…-1/
BUT
There is also a 1p for 3GB One also linked below if that's better for you
lycamobile.co.uk/ucu…3gb