Right, I ordered last night at 11:30pm and received my phone today at 11:30am, pretty good service!
I was getting confused so wanted to share what I have found/understood about the redemption process...
The steps are:
1. Order new phone and tick the o2 recycle option
2. Go to o2recycle.co.uk and send in your old phone (note that during the o2 recycle checkout process it tells you to put your order number on as an offer code, but this is the old process and you do not need to do this, plus it won't recognise your order number anyway...)
3. Wait 21 days from when new phone received
4. Go to o2recycle.co.uk/red…ers and enter your order number, recycle reference number and o2 mobile number to get the £200
5. By default the £200 will be applied to your device plan, but if (like most of us) you don't have a device plan then this will fail and they will offer you PayPal or cheque
6. Cancel your airtime plan (note it appears you need to have an active number at the point of redeeming the offer but hard to confirm!)
Hopefully this is helpful as it's been pretty painful trying to figure this out! (edited)
I was getting confused so wanted to share what I have found/understood about the redemption process...
The steps are:
1. Order new phone and tick the o2 recycle option
2. Go to o2recycle.co.uk and send in your old phone (note that during the o2 recycle checkout process it tells you to put your order number on as an offer code, but this is the old process and you do not need to do this, plus it won't recognise your order number anyway...)
3. Wait 21 days from when new phone received
4. Go to o2recycle.co.uk/red…ers and enter your order number, recycle reference number and o2 mobile number to get the £200
5. By default the £200 will be applied to your device plan, but if (like most of us) you don't have a device plan then this will fail and they will offer you PayPal or cheque
6. Cancel your airtime plan (note it appears you need to have an active number at the point of redeeming the offer but hard to confirm!)
Hopefully this is helpful as it's been pretty painful trying to figure this out! (edited)
o2.co.uk/termsandconditions/mobile/o2-recycle?setTTSelectedStack=legacy