Unfortunately, this deal has expired 4 minutes ago.
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355°
Posted 14 December 2023
Community Fibre 1Gbps fibre broadband with WiFi 6 router + £100 Amazon Voucher - £25pm/24m (London area)
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sajidtg
Joined in 2010
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About this deal
This deal is expired. Here are some options that might interest you:
£100 amazon voucher offer is back -
More details at Community Updates
Edited by sajidtg, 14 December 2023
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71 Comments
sorted by£25 a month for first 12 Month
12 Months Free
12 Months Taste Card - That I will never use
Extra included - 2x 3Gb Wifi extenders (Free) which I never received and been told to buy my own at £180 each which are only compatible with the 3Gb routers for it to actually work.
The same deal is currently at £50 a Month BUT the 3Gb connection per a road is limited due to overflow.
CON:
Appointment*
I've with them for almost 2 months now, It has its pros and cons just like with everything in life.
Sadly the customer service is extremely poor (be warned) up to the extent whereby I had to call in and book myself in 5 times which each and every time, they would cancel without informing me and change dates. Now if you're like me who works from home its kinda only but then waiting and wasting pressures time its not on especially if you have a new born in the house and their timings.
After Care Support*
Whenever speaking tot he Customer service team its very clear that English isn't their first language which isn't a problem until you have to repeat things over and over again and dumbing it down (no offence to anyone if you work for them) First line support was a real effort (made my understand how a parrot lives).
Second line support - very simple and straight to the point easy to work with.
Third line support, They know there stuff (as I've a I.T myself) very helpful and booked a engineer who they claim is from a specialist team (Which was not true) On the day of my booking 8-11am slot, at 10:45am I had called twice to find out if the engineer will my attending? (booked myself off from work for the morning) customer service had told me my appointment slot ends at 12 midday not at 11am which was lie but its ok not the end of the world, 11:30am Engineer had called me to ask by this time you can gather the rest, informed the engineer no I am still waiting for you to turn up, once on arrival it was a young chap who asked what was the issue and without any checks or testing just replaced the router and left.
Connection
No you dont ever hit those speeds Ever, nothing more then 1Gb will ever reach your property so dont waste your time and hope.
Overall very poor and not professional at all, sell you the big dream and what you pay is what you get!
pay monkeys get monkeys. Complained a good 5 times still the manager hasn't even bothered nor has my complain been solved, dont expect anything from CF you'll soon learn once the connection has been installed
PRO
The price
Summary
BT is worth every penny, everyone will say its too expensive but has BT connection ever failed? never not once in 15 years has it dropped for me. I only tried CF due to BT not having the infrastructure to offer 3Gb connection in my location. Its not about the money, the free taste card or any vouchers/cashback offering its about the principle & getting what you've signed up for will I be cancelling YES I will be near to the time (edited)
A great point which we were caught out with but not exactly true that they've "blocked it" - on lower speed products you don't get a public IPv4 address and so port forwarding can't work. The solution is to upgrade to a higher package (confirm that you'll get a public IPv4 on the new package first) or roll up your sleeves and use IPv6 (everyone gets a public IPv6 address). (edited)
Sorry. You can only get our super fast broadband in London, but it is so good it's almost worth moving for!
Got through on the phone straight away , kept informed of what was happening and it works fine.
communityfibre.co.uk/
Otherwise, they used to laugh when threatening to go elsewhere.
It will popup
communityfibre.co.uk/
Also for £5 more I was getting whole home wifi which appearantly includes 4 and linksys wifi 6 routers. That's only an additional £60 for the 2 years. Couldn't say no :).
Also very likely you may see a rise in monthly price later. This is the way they will cover off the 100 £ by increasing your internet price mid way.
Spent time fitting back boxes into the wall to have neat and tidy sockets for VM fibre, BT phone, and doorbell PoE in the downstairs passageway, so would irritate me to now have a cable pinned along the skirting board to get to where the router would sit! 😁
I doubt you will have too much flexibility where/how they route this.
If you look up online some people that wanted a specific/non standard install (like a hidden conduit down the wall) did all the prep in advance and relied on making it as easy for the installer and getting one that was a bit flexible in the install approach.
Then modem to Linksys router they provided (or your own).
We still have the copper line from the pole to the house but I guess that is owned by Openreach.
I guess in due time, as the traditional landlines are phased out they may be removed (but I am not too hopeful)
Saw community increase at inflation plus 2.9% yearly, so hey broadband better there.
I've gone for hey broadband as a result.
I've noticed though they say you shouldn't cancel your current broadband connection till the fiber is live, in case of issues. So will have 1 month of paying for both once it for live, as will need to give the current provider 30 days notice to cancel
They insist on referring to the version on their website - which is prone to be updated at any time etc
The Linksys router they give is good. Received 1Gbps in the room that it was connected to. However, as I have learnt - if you are using WiFi to connect devices - then your speeds are dependant on the devices WiFi modernity e.g. WiFi 5, 6 or 6E.
For example - my 1 years Sony X95K with an Apple TV 4K box tops out at around 600Mbps.
Also - one router is no way enough for a 4 bedroom house. Two of the upstairs rooms were deadspots.
So - I bought a Deco XE75 mesh system (6E) to replace my Deco 20 (WiFi 5). Three nodes. I now get between 600-900 Mbps throughout the house.
In summary - 1Gbps is only good if your are hard-wiring devices to the router. One router is not enough for a 2-4 bedroom house.
The service was ok. They changed the date of installation by one day. The engineers are sub contractors who get paid per visit - so speed is of the essence so do not expect them to meet your exact installation requirements - they will make excuses!
So far - connection seems good (moved from Virgin who were offer me the same speed for £20 more! )
Recently upgraded my speed with Virgin and they sent me their latest superhub 5 router.
I always use my own router but did a quick wifi test with the superhub. I got 20 Mbps at the furthest point in my house. Then I plugged in my Asus router and got over 200 Mbps at the same place !