MY current Deal 3Gb - £24months contract £25 a month for first 12 Month 12 Months Free 12 Months Taste Card - That I will never use Extra included - 2x 3Gb Wifi extenders (Free) which I never received and been told to buy my own at £180 each which are only compatible with the 3Gb routers for it to actually work.
The same deal is currently at £50 a Month BUT the 3Gb connection per a road is limited due to overflow.
CON:
Appointment* I've with them for almost 2 months now, It has its pros and cons just like with everything in life. Sadly the customer service is extremely poor (be warned) up to the extent whereby I had to call in and book myself in 5 times which each and every time, they would cancel without informing me and change dates. Now if you're like me who works from home its kinda only but then waiting and wasting pressures time its not on especially if you have a new born in the house and their timings.
After Care Support* Whenever speaking tot he Customer service team its very clear that English isn't their first language which isn't a problem until you have to repeat things over and over again and dumbing it down (no offence to anyone if you work for them) First line support was a real effort (made my understand how a parrot lives). Second line support - very simple and straight to the point easy to work with. Third line support, They know there stuff (as I've a I.T myself) very helpful and booked a engineer who they claim is from a specialist team (Which was not true) On the day of my booking 8-11am slot, at 10:45am I had called twice to find out if the engineer will my attending? (booked myself off from work for the morning) customer service had told me my appointment slot ends at 12 midday not at 11am which was lie but its ok not the end of the world, 11:30am Engineer had called me to ask
"If I had canceled my booking with him"
by this time you can gather the rest, informed the engineer no I am still waiting for you to turn up, once on arrival it was a young chap who asked what was the issue and without any checks or testing just replaced the router and left.
Connection No you dont ever hit those speeds Ever, nothing more then 1Gb will ever reach your property so dont waste your time and hope.
Overall very poor and not professional at all, sell you the big dream and what you pay is what you get! pay monkeys get monkeys. Complained a good 5 times still the manager hasn't even bothered nor has my complain been solved, dont expect anything from CF you'll soon learn once the connection has been installed
PRO
The price
Summary
BT is worth every penny, everyone will say its too expensive but has BT connection ever failed? never not once in 15 years has it dropped for me. I only tried CF due to BT not having the infrastructure to offer 3Gb connection in my location. Its not about the money, the free taste card or any vouchers/cashback offering its about the principle & getting what you've signed up for will I be cancelling YES I will be near to the time (edited)
apostol_ionel
Wifi 6 router speeds
misa426
Is it possible to get this as an existing customer? I’m on the 500 Mb plan. My contract ends this month
coco_cool
Just renewed mine. Was paying £28 for 1 Gbps. Same speed now for £25pm with a bundled wifi 6 router for free. No Amazon voucher though
View more replies (5)
Fiddles
Yeah I'm sure you can change from 500mb to 150mb but as you not a new customer I'm not sure you will get the 6 months free but I suggest phoning them and see what deal they can offer you
Tazuli
It's good price. I have signed up with them recently. They offered 12 months for free and then £25 for remaining 12 months. Just bare in mind that they have blocked port forwarding. If this is something you need then it might be a problem
spammy
>Just bare in mind that they have blocked port forwarding.
A great point which we were caught out with but not exactly true that they've "blocked it" - on lower speed products you don't get a public IPv4 address and so port forwarding can't work. The solution is to upgrade to a higher package (confirm that you'll get a public IPv4 on the new package first) or roll up your sleeves and use IPv6 (everyone gets a public IPv6 address). (edited)
View more replies (7)
arriva
How bad is gaming with this provider. I know they use CGNAT.
loofer
seems London only... may as well include that in deal details
Sorry. You can only get our super fast broadband in London, but it is so good it's almost worth moving for!
DERMU
I got 12 months free on a 24 month contract, 1gb with WiFi in every room for £30.00 after 12 months. I'm now porting my landline over which they have agreed at £5.00 a month.
TheGreat_Cyrus
That is just brilliant! Was that a previous offer?
View more replies (3)
Khantinho
Always like when this deal pops up so I can see comments of CF agents knocking on doors and offering 12 months free! Recently they cover my area and my VM contract expires next month - just waiting for a door knock!
DarrenB
I would recommend, I switched to them this time last year and have no regrets service perfect speeds super fast even in peak time not much of a dip, so simple from start to finish
Lez60
Had this installed under a different deal a couple of weeks ago , there was an initial problem which was quickly sorted . Got through on the phone straight away , kept informed of what was happening and it works fine.
Fiddles
I switched to them a couple of months ago I phoned them and said about a deal on uSwitch the deal on uSwitch was 17.99 a month with a 75 Amazon voucher 150mb down and up I said I don't want a voucher can you do anything for me on your end and they gave me it for £20 a month with 6 months free and the service has been fine no problems at all
I had a knock on my door from a community fibre agent yesterday. He offered me 1 year free on a 2 year contract and 2 year taste card membership included.
Also for £5 more I was getting whole home wifi which appearantly includes 4 and linksys wifi 6 routers. That's only an additional £60 for the 2 years. Couldn't say no :).
Aldnoah
Seen this quite often wish I could get it. My local agent wouldn't do more than 3 months, tried to haggle but they wouldn't budge. Ended up going through TCB Compare, not as good as 12 months but much better than 3 months.
(edited)
View more replies (1)
prisat
be careful with Amazon. You are likely to have difficulties claiming and receiving Amazon Voucher.
Also very likely you may see a rise in monthly price later. This is the way they will cover off the 100 £ by increasing your internet price mid way.
jederer
I got the voucher no problem
View more replies (11)
jpowell79
Does this involve having a new cable run into the house or do they utilise the existing VM fibre cabling?
Spent time fitting back boxes into the wall to have neat and tidy sockets for VM fibre, BT phone, and doorbell PoE in the downstairs passageway, so would irritate me to now have a cable pinned along the skirting board to get to where the router would sit! 😁
BidAde
For us they ran a new fibre from the telephone pole in the street to the soffit and then down the wall into the house and fitted a specific wall box/termination that the fibre modem connects to. I doubt you will have too much flexibility where/how they route this. If you look up online some people that wanted a specific/non standard install (like a hidden conduit down the wall) did all the prep in advance and relied on making it as easy for the installer and getting one that was a bit flexible in the install approach. Then modem to Linksys router they provided (or your own).
We still have the copper line from the pole to the house but I guess that is owned by Openreach. I guess in due time, as the traditional landlines are phased out they may be removed (but I am not too hopeful)
liamo
I can't get community fiber yet in my area in London, but yesterday got a flyer through the door from hey broadband, their deal I think is better for me anyway, it's 1Gb broadband at £25/MTH on a 24 MTH contact, with the first 6 months free, and no price rises over the 2 years.
Saw community increase at inflation plus 2.9% yearly, so hey broadband better there.
I've gone for hey broadband as a result.
I've noticed though they say you shouldn't cancel your current broadband connection till the fiber is live, in case of issues. So will have 1 month of paying for both once it for live, as will need to give the current provider 30 days notice to cancel
Sherbat
Currently on this, contract expires on February. Is it possible to sign up again as a new customer under a new bill payer and transfer the account over to them? They're going to double the price so it's either that or jump ship to Hyperoptic.
jackal2k19
What do you make of their refusal to send you the version of their T&C's applicable at the point of sale, be it by email or post?
They insist on referring to the version on their website - which is prone to be updated at any time etc
Mooky
Not sure about the legalities on that, does sound a bit fishy. If I wanted to sign up though it wouldn't stop me. If you're worried you can make a video of you loading their web page and scrolling through the text so that you have a record and proof. Agree though that you shouldn't need to do that.
Khantinho
Just gave them a ring and was told no agents will be coming anytime soon as the full street is not yet live. Handed in my notice for VM - thinking when to bite as judging by my call yesterday - the telephone agents don’t sound very generous
ratboyslim32.
So - received my Community Fibre 1Gbps this week. Learnt a lot during this process.
The Linksys router they give is good. Received 1Gbps in the room that it was connected to. However, as I have learnt - if you are using WiFi to connect devices - then your speeds are dependant on the devices WiFi modernity e.g. WiFi 5, 6 or 6E.
For example - my 1 years Sony X95K with an Apple TV 4K box tops out at around 600Mbps.
Also - one router is no way enough for a 4 bedroom house. Two of the upstairs rooms were deadspots.
So - I bought a Deco XE75 mesh system (6E) to replace my Deco 20 (WiFi 5). Three nodes. I now get between 600-900 Mbps throughout the house.
In summary - 1Gbps is only good if your are hard-wiring devices to the router. One router is not enough for a 2-4 bedroom house.
The service was ok. They changed the date of installation by one day. The engineers are sub contractors who get paid per visit - so speed is of the essence so do not expect them to meet your exact installation requirements - they will make excuses!
So far - connection seems good (moved from Virgin who were offer me the same speed for £20 more! )
Sparco
Yeh the routers that the ISPs give you aren't that great. Recently upgraded my speed with Virgin and they sent me their latest superhub 5 router. I always use my own router but did a quick wifi test with the superhub. I got 20 Mbps at the furthest point in my house. Then I plugged in my Asus router and got over 200 Mbps at the same place !
71 Comments
sorted by£25 a month for first 12 Month
12 Months Free
12 Months Taste Card - That I will never use
Extra included - 2x 3Gb Wifi extenders (Free) which I never received and been told to buy my own at £180 each which are only compatible with the 3Gb routers for it to actually work.
The same deal is currently at £50 a Month BUT the 3Gb connection per a road is limited due to overflow.
CON:
Appointment*
I've with them for almost 2 months now, It has its pros and cons just like with everything in life.
Sadly the customer service is extremely poor (be warned) up to the extent whereby I had to call in and book myself in 5 times which each and every time, they would cancel without informing me and change dates. Now if you're like me who works from home its kinda only but then waiting and wasting pressures time its not on especially if you have a new born in the house and their timings.
After Care Support*
Whenever speaking tot he Customer service team its very clear that English isn't their first language which isn't a problem until you have to repeat things over and over again and dumbing it down (no offence to anyone if you work for them) First line support was a real effort (made my understand how a parrot lives).
Second line support - very simple and straight to the point easy to work with.
Third line support, They know there stuff (as I've a I.T myself) very helpful and booked a engineer who they claim is from a specialist team (Which was not true) On the day of my booking 8-11am slot, at 10:45am I had called twice to find out if the engineer will my attending? (booked myself off from work for the morning) customer service had told me my appointment slot ends at 12 midday not at 11am which was lie but its ok not the end of the world, 11:30am Engineer had called me to ask by this time you can gather the rest, informed the engineer no I am still waiting for you to turn up, once on arrival it was a young chap who asked what was the issue and without any checks or testing just replaced the router and left.
Connection
No you dont ever hit those speeds Ever, nothing more then 1Gb will ever reach your property so dont waste your time and hope.
Overall very poor and not professional at all, sell you the big dream and what you pay is what you get!
pay monkeys get monkeys. Complained a good 5 times still the manager hasn't even bothered nor has my complain been solved, dont expect anything from CF you'll soon learn once the connection has been installed
PRO
The price
Summary
BT is worth every penny, everyone will say its too expensive but has BT connection ever failed? never not once in 15 years has it dropped for me. I only tried CF due to BT not having the infrastructure to offer 3Gb connection in my location. Its not about the money, the free taste card or any vouchers/cashback offering its about the principle & getting what you've signed up for will I be cancelling YES I will be near to the time (edited)
A great point which we were caught out with but not exactly true that they've "blocked it" - on lower speed products you don't get a public IPv4 address and so port forwarding can't work. The solution is to upgrade to a higher package (confirm that you'll get a public IPv4 on the new package first) or roll up your sleeves and use IPv6 (everyone gets a public IPv6 address). (edited)
Sorry. You can only get our super fast broadband in London, but it is so good it's almost worth moving for!
Got through on the phone straight away , kept informed of what was happening and it works fine.
communityfibre.co.uk/
Otherwise, they used to laugh when threatening to go elsewhere.
It will popup
communityfibre.co.uk/
Also for £5 more I was getting whole home wifi which appearantly includes 4 and linksys wifi 6 routers. That's only an additional £60 for the 2 years. Couldn't say no :).
(edited)
Also very likely you may see a rise in monthly price later. This is the way they will cover off the 100 £ by increasing your internet price mid way.
Spent time fitting back boxes into the wall to have neat and tidy sockets for VM fibre, BT phone, and doorbell PoE in the downstairs passageway, so would irritate me to now have a cable pinned along the skirting board to get to where the router would sit! 😁
I doubt you will have too much flexibility where/how they route this.
If you look up online some people that wanted a specific/non standard install (like a hidden conduit down the wall) did all the prep in advance and relied on making it as easy for the installer and getting one that was a bit flexible in the install approach.
Then modem to Linksys router they provided (or your own).
We still have the copper line from the pole to the house but I guess that is owned by Openreach.
I guess in due time, as the traditional landlines are phased out they may be removed (but I am not too hopeful)
Saw community increase at inflation plus 2.9% yearly, so hey broadband better there.
I've gone for hey broadband as a result.
I've noticed though they say you shouldn't cancel your current broadband connection till the fiber is live, in case of issues. So will have 1 month of paying for both once it for live, as will need to give the current provider 30 days notice to cancel
They insist on referring to the version on their website - which is prone to be updated at any time etc
The Linksys router they give is good. Received 1Gbps in the room that it was connected to. However, as I have learnt - if you are using WiFi to connect devices - then your speeds are dependant on the devices WiFi modernity e.g. WiFi 5, 6 or 6E.
For example - my 1 years Sony X95K with an Apple TV 4K box tops out at around 600Mbps.
Also - one router is no way enough for a 4 bedroom house. Two of the upstairs rooms were deadspots.
So - I bought a Deco XE75 mesh system (6E) to replace my Deco 20 (WiFi 5). Three nodes. I now get between 600-900 Mbps throughout the house.
In summary - 1Gbps is only good if your are hard-wiring devices to the router. One router is not enough for a 2-4 bedroom house.
The service was ok. They changed the date of installation by one day. The engineers are sub contractors who get paid per visit - so speed is of the essence so do not expect them to meet your exact installation requirements - they will make excuses!
So far - connection seems good (moved from Virgin who were offer me the same speed for £20 more! )
Recently upgraded my speed with Virgin and they sent me their latest superhub 5 router.
I always use my own router but did a quick wifi test with the superhub. I got 20 Mbps at the furthest point in my house. Then I plugged in my Asus router and got over 200 Mbps at the same place !