Three 5G Home broadband At 12 months half price (£11pm x 12) then £22pm x 12 (£16.50pm effective)

Make sure to do some sustained downloads of files after 6pm and at the weekends. I get crazy speeds at my house but had to cancel due to that.

PLEASE READ THIS BEFORE TAKING THIS OUT!

I took up one of these home broadband contracts with Three last month, speed wasn’t as good as my current fibre and not as reliable so cancelled within a day or two of receiving (30 day cooling off with home broadband). I struggled for almost a week or two to get them to send me a returns bag and then eventually after calling, web chat and sending a letter to inform them of my intention to cancel, I received one int the post. Posted it through the pre paid Royal Mail returns bag and was shown as delivered 2 days later. Fast forward a week, I get an email threatening me with a charge of £105 for non return of equipment. I have been on numerous calls, web chats and registered a complaint even though I was being told that I should not worry, they can see I have requested for cancellation, they can see package has been delivered, but the department in charge for returns has not processed it. It has now been over the 30 days cooling off period, I have lodged a complaint with The Communications Ombudsman who have just told me today that Three have contacted them and told them that because the minimum period of 6 weeks hasn’t elapsed then the complaint has to be closed. On the same day (today) I have received another email off Three saying that my returns window has now closed and that they haven’t received the equipment and that the contract is now continuing and charges may be applied to my account. The complaint I lodged with Three was acknowledged and then closed within 14 minutes. This was how long the emails sent to my inbox are apart from each other. At this moment in time my contract is still running, it is showing as open on my credit file and I am unsure as to when they are going to close my account. If you’re unsure whether this will work for you then please don’t sign up!

YOU HAVE BEEN WARNED!

Any recommendations for alternative 5g routers to buy with a SIM card instead of this?

I had this for only 2 months
Took out a contract for 12 months with the first 3 months free line rental.
First 3 weeks we was getting speeds between 64mbs to 310mbs speeds from the 4th week that dropped to 14mbs to 34mbs. Was on the phone to them for 2 weeks everyday telling them how bad it was , our kids homework was suffering with not good enough internet. Eventually last week we canceled the contract after speaking to many managers. Never ever again. Went with EE Home broadband and the difference is massive.

What they seem to do is give you the top speeds while on cooling period then go downhill from there (edited)

do they guarantee a minimum speed?
TCB offering £105
shame not available in my area (edited)

If you have a business there is a fiver a month unlimited sim only broadband deal on threes website. Add that to one of the £150 routers on eBay that seem to be ones customers returned to three when they discovered the service was so rubbish they cancelled the contract.

By the way, the latest router that this deal links to is the NR1503E MK2 that has less antennae than the original one shown in the picture above. Probably not a big deal....

Don't do it. Here's my review from a few months back. It was a horrendous experience.

"Ah, Three Broadband. If it works for you, great. Download speeds are often fabulous and Three's owners CK Hutchison are spending a lot of money upgrading many locations to 5G.

Best of luck trying to cancel with these absolute jokers if you aren't happy with your service however!

I had a horrendous time with them personally. Joined in February 2023. Called to cancel within 30 days as the upload speeds weren't good and the router needed a daily manual reboot. It took them ages to send me the returns label. Had to call three times over 7 days for them to send it. I was worried about not receiving the returns label as it was coming up to the end of their 30 day returns policy and I didn't want them coming back to me saying it was too late to return. Eventually it was sent, so I packed up the device, took a photo of the parcel and sent it back. Kept a copy of the DPD receipt. Constantly checked the DPD tracking and when I saw it was received by Three, I thought nothing of it at that point.

A month went by and had a text saying my bill was due. No payment was needed as I was originally on a three months free offer but called to query this anyway and was told it was 'nothing to worry about'. She took the reference number from my DPD receipt and said no further contact needed. I was skeptical. And for good reason.

As further months went by I kept on receiving warning texts and emails saying my account was falling into arrears. I kept calling them each time for them to later state they never received the router back despite me giving them the reference number from DPD proving it was received at their returns office on time. They even once had the cheek to ask me to contact DPD as it was lost with them despite it clearly showing as received and signed for at Three.

Early August, I had an alert from Credit Karma. June and July were updated as missed payments by Three and this caused my credit score to immediately drop dramatically. Also checked my Experian credit file to find the same score drop.

I immediately raised a complaint with Three via their website who took around ten days to call me back. When they called me back, I was horrified to hear them ask for the reference number from the tracking again and asked me to contact DPD. The tracking number was provided within the complaint webform! When I contacted DPD they said they had fulfilled their obligation and it had clearly been signed for at the receiving end so it had to be only Three to resolve the matter. I was stern but polite, but insisted that they must resolve the complaint. They said they'd further contact me within 7 days as they'd need to check with the backend team.

No contact was made by them so I went on their webchat a few days ago to firmly assure them that I will be taking this matter to the ombudsman should this not be resolved within a timely matter due to the detrimental effect on my credit file through no fault of my own. An hour passed, and the agent agreed to finally cancel the contract down fully but seemed to have a tone as if Three were doing me a favour on this occasion. I queried of course the credit file issue but he insisted he'd raise a report with the credit file team to get the derogatory markers removed within 30 days. No-one in the right mind would blame me at this point for being a little doubtful. Should the markers not be removed in that time I will contact the ombudsman and CK/Experian/Equifax to raise a notice of correction.

Over the years I have been a Three customer on and off ever since the brand launched on 3rd March 2003. Generally they've been great; but my experience in 2023 with them has been nothing short of horrifying. I won't actively consider them again. If I did want to go back, I'd only consider an MVNO of theirs like Smarty that doesn't affect your credit file and a plan you can easily cancel online.

What a bunch of cowboys. I now shudder whenever I see a TV ad of theirs."

I assume 5G router isn't included and you don't own it in the end of your contract period?

Strange thing with 3 is my son had the 5g router from 3 not sure what contact he had i think it was 24mths anyway after he finished the contact he gave them notice and move the number to another provider, But 3 have never asked for the router back and we still have it.....Its about 6mths ago now he moved the number and has not had any bills from them.

Is this any good for gaming ?

Can I just buy the router? I want to have it as a backup

You got a direct to basket link to bypass the area check?

I have a land-line and want to keep my phone number though? Any ideas on what to do for that better off with another provider.

Is 3's coverage not utter dog food still?

I only see 3 months free deal when I add to basket, how do I choose the 50% discount for 12 months?

I have 3 5g broadband at mine. I did this a different way for the tech minded and it's worked brilliantly.

I brought a second hand (or rather ex display) 5g phone, a usb c to ethernet adapter (£6), and an eero router/hub and hooked it all together (£90 for the phone (many people may have an old phone available), and £40 for the eero off eBay). So 130 upfront. I was initially using a 16pm smarty SIM for a few months to test, then got a £6pm 3 unlimited data SIM.

The eero covers my whole house just fine, and I only pay £6/pm with setup it will cost me £280 for 2 years, and I don't have to send anything back, I can take my broadband with me if and when I should desire, and I'm not tied into a 2 year contract 🤷

Just an option for the tech minded. (edited)

Can anyone enlighten me on how good their 4G speeds are for this deal, please? Popped in yesterday and only 4G coverage is in my area.

Warning !
I was suckered into a deal similar to this several months ago £20 p/m with first 3 months free.
It is so unreliable. Lately has been going offline every evening when the support line is unavailable conveniently after several restarts or leaving it till the morning it's working again.
Checking the three service page online sometimes says there is an issue in the area other times no issues listed.
Stuck in 2 year contract.
For broadband it's not worth messing about with these cheap deals. It's great when working nearly 300 down and 30 up.
But I would rather have the reliability over speed really as you can't do without internet in the home these days. All devices stop working, consoles, computers, phones, smart devices and hubs.
Lesson learnt from me.

May be your get better speads if you keep the hub in the loft.
24 months is too long, I've never signed up for a contract longer than 12 months. (edited)

Had this since feb and been very impressed, copes well in a high usage household with cameras, doorbells, consoles, fire sticks, echos all working perfectly. Average speeds of 600mb

Three are absolutely shocking, their customer service is dire and they are on my list of companies I will never use again. Be wary!

5G routers aren’t good enough to replace WiFi yet. You will notice a drop

I checked my coverage last week and was getting the 5G deals, now today it's saying 4g only and I will get the 4g hub, I don't want that

COLD COLD COLD!



Absolutely avoid for the sake of your sanity! I've had mobile with them for over 15 years, and always been quite evangelical about how good and cheap they are, but when my contract ends in Feb, I'm off. Completely fed up with them.

The speed was OK, but the customer service was, and continues to be, terrible. I cancelled months and months ago and returned the modem. Three confirmed this, but they're still charging me and continue to add to my bill every month.



They've had some big system 'upgrade' and it's complete chaos, at least when dealing with my account.



I've spoken to multiple CS reps who have confirmed that I don't actually owe them money, but it seems that no-one can stop their systems from billing me...



Three think I owe them £250 and yesterday they sent me a message saying I must clear outstanding debts.



I'm now worried that they're going to send bailiffs.

My brother has received his today. I've just been over his house and had a look at it and I'm very impressed.

5G home broadband can be good and save money, but unlike landline broadband it can hide behind reception issues where as landline broadband have to provide minimum consistent download speeds.

Can someone tell me if you need to return the router after the 24 months?

And does this mean if you take contract now you can look forward to a 10%+ price increase as early as April? (edited)

Only wish we could own that router somehow! I tried with them…they say ur contract will be cancelled once we get the router back.

can I extend the WiFi coverage using BT WholeHome Discs or is that no no? I have WiFi coverage issues so can't rely on just the router in the loft.

I trialled this and had better speeds after tinkering with band locking on the configuration. Returned the router, bought my own outright with the business SIM and and happy.

I will say that it took almost three months for me to get it properly cancelled and get my final bill though.

This is a good deal. But just bear in mind if you do need to cancel, expect to get numerous bills, chasers for money threatening credit impact, and have to make tons of phone calls spending hours on the phone to Three to get it all sorted. I returned this within the cooling off period in early October and have hopefully finally sorted this out today. But it's not the first time I've thought that and been wrong
One of the reasons I cancelled was the fact that the IP address changed frequently - for most this wouldn't be an issue but for me it was. When Virgin called me with a good offer to stick with them, I decided to do so. (edited)

Also, people with unstable connection on the three connection, please try changing your APN from three.co.uk to 3internet