I wasn't aware of that. That's not cool.
Who's kicking them? They made a genuine mistake which, I for one, understand and appreciate. If they subsequently cancel the order then that's fine. What I don't appreciate is being telephoned late at night from a withheld number and being lied to and coerced into cancelling the order myself due to their mistake. People will respect honesty, people won't respect duplicity.
You guys are brutal. Look - a big corp like Amazon deal with this without any problems but sellers spend a lot of their livelihood trying to build their rank and this is a massive mistake. Don't kick the guy whilst he's down. Let this one be. Jeez.
Maybe this is a daft question. If it's a genuine mistake and they need to cancel the order(s) then that's fine. I get that. However why is the onus/pressure on us, the customers, to cancel the order? Why doesn't the seller cancel them their end? I've had several witheld calls from people claiming to be Amazon, which they're clearly not, asking me to cancel the order. I've informed them to cancel it their end if they're actually Amazon but they seem unwilling or unable to do so. EDIT - It appears Amazon allow buyers to report sellers who request you cancel the order outside of Amazon. That in itself would suggest it's an Amazon policy violation. My guess would be that if the seller cancels the order at their end it impacts their metrics on Amazon which would explain the cryptic, and misleading, phonecalls pushing for buyers to request the cancellations.
I requested to cancel the order as I don't think they will fulfill it. The company seems a small business and recently incorporated. Doesn't seem to be worth it messing them about. Hopefully the Vinci's are feeling better.