Keyword alert? Huha? Not so deals, you might need to sort your search out. I never signed up for this crap
Both times I had BG engineers. Maybe I was lucky
The problem is, it is mainly contractors doing their work, and there is very little come-back at them if they do a shoddy job; if you have a good set in your area, be very thankful. They managed to pipe my mums house up back to front; then did a bodge repair they hid under the carpet; never even refitted the floorboards correctly. Sister stupidly gave them a maintenance contract at our old nursery; first time something went wrong they tried to claim we needed a new boiler; called in a local guy for a 2nd opinion, and he fixed it for £5 (plus his fee). After that we switched to him.
Had 2 call outs this year. No excess. And they sorted it straight away
BG = Wunch of bankers. Will wiggle out of a warrant repair any way they can; and if forced to do it, will do such a bad job, you end up paying someone else 3x as much to put the botch right.