My Echo Dot developed a fault and was replaced with a refurbished one by Amazon. The refurbished one came with no power adapter either. When contacting them they became very awkward even though my point was very valid considering they were replacing a few week old Dot with a power adapter. In the end they agreed to refund me the value of a Dot on their site at the time so I could purchase a brand new one instead
Yeah, I was quite shocked reading their response and was thinking how any customers can use the product without the proprietary adapter. The speaker comes wrapped in plastic like a new one but is boxed in the brown AmazonBasics kind of box without space for the power adapter.
Surely that can’t be intentional?! It’s got a custom plug, it’s not like the Echo Dot which is micro USB. Exactly. Black Friday isn’t actually all that long away now either. If they ever do invent a Time Machine I hope they go back and shoot the person who made that ‘joke’ first, it was funny maybe the first couple of times but now it’s just synonymous with impatience for items when we all know the general price trend is down anyway so it will almost always come back on offer sometime in the future.
Then it is a waste of money and should go back as its more expensive than new. I think someone is taking the mick! As my friend got one with his refurb!
Beware, I purchased one a while ago and they do not come with a power adapter! I asked Amazon about it and they just responded that this is how they sell their refurbed echos. They then issued me promotional credit to purchase the official £17.99 Amazon echo power adapter for free. The email response I got from them: I am sorry to hear that you haven't received power adapter with "Certified Refurbished Amazon Echo (2nd generation), Sandstone Fabric". Please be informed that, as you've purchased refurbished device, you won't receive power adapter with Echo device. This is the reason you haven't received power adapter with Echo device.