So to update, Keter have responded quickly and will send a replacement base out. However, the brown base is out of stock, I can either wait for about 12 weeks or have a grey base instead.
Amazing how quick they have got stock again now they put the price back to £90 overnight
Amazon Prime delivery, sold by Amazon. Delivered by Hermes. Annoying, but will be resolved eventually!
Are you sure you haven't purchased through a 'Marketplace' trader/seller and not Amazon itself? That sounds suspiciously like something a trader would try. Amazon themselves would usually have one of their courier services collect a large item, especially when you're returning it due to it arriving damaged. Very strange, never heard of this happening before.
If I click through to return it I get the same issue, and it only states that they will refund up to £4.75 in postage costs. Will cost a lot more to return, and no way on earth would I send it via a company like parcel monkey as they have suggested, as I had a nightmare with them when an ebay parcel I sent via them went missing. I've contacted Keter to see if they will replace the damaged part, if not I will escalate the case. Really poor from Amazon on this one, guess in future I will have to check every parcel before signing for them.