Yep, my point is that I cannot be bothered with the rigmarole of speaking to them on the phone - I ordered it online so they should be able to get my refund to me via the same method, other companies can handle it no bother. I'd rather get in touch with the card company and instigate a chargeback if only because they are being so obtuse about it all.
Go on there website and you will see there free phone number, and select option 2 & 4, you will then get through to a human being, best time to call is in the daytime, as you will get the uk team, otherwise all I can say is good luck with the team in the evening, because you will need it. :/
I emailed the CEO and got this back from one of his minions: " Thank you for your e-mail and I'm sorry to hear about your experience with Carphone Warehouse. In order for our colleagues to access our customer's accounts, they need to confirm a number of questions to complete data protection and be complaint with data protection laws. Please be advised, we can only take card details over the phone. We can't take card details over e-mail or letter for security reasons. The alternative is for us to issue you with a cheque refund if you refuse to speak to us on the phone to process a card refund. Please advise how you wish to proceed. " Now this was bought on my account and paid for with my wife's card - so a double hassle to faff around phoning them for a refund. And anyway, it's the principle of it - I never bought it over the phone, I did it online - every other "big" company seems to be able to issue refunds to the same payment card without all this hoop jumping. I've asked for some compo. What happens if you cannot speak to them on the phone - are you just expected to wait for a cheque to arrive for goods they don't have yet are happy to take the money for. Pfft.
Do what I did and call there customer service team select option 2 and 4 and give em hell, until they give you some kind of compensation, and don't let them fobb you off.
Just got told Grey OOS definitely. This after they phoned me out of the blue wanting my full name, full address and post code - all fair enough, then wanted my mobile number (that they were calling me on) and THEN wanted to know my email address. May as well have asked for my date of birth and mother's maiden name so I could have my identity stolen when their pisspoor security gets hacked again! Didn't complete the security and then they just emailed me telling me what I needed to know. Still, dirty company, taking the money for a phone they couldn't supply, still no sign of a refund, will think twice in future about dealing with CPW.