Friend is on his third. You need a two year warranty via John Lewis. There may be a design fault, the water when dispensing into cups fails to stop automatically
BAG15OFF has expired :(
Yeah, fair point.
Steam wand packed in even though i descaled etc often. The current one has leaked slowly onto worktop for weeks and gasket seal broke at weekend. Replaced seal so can use machine again now, but taking it back to Costco due to main leak. However as I've had this machine for 14months I've just been told on the phone that I need to speak with Sage for repair. Not happy as want a different machine. A Lelit kate
I think most of it stems from poor maintenance of them. Not all of course but I think people don’t use filtered water and do not replace the filters, nor clean them regularly. They buy them and treat them like a £100 Delonghi