Not sure exactly what's going on but they've just sent me this reply to me asking them why have they cancelled my order... "our system shows that your order is still in the process of being picked, meaning the warehouse team are currently trying to find the jacket you have ordered. if we do not have the jacket in stock you will be automatically emailed as soon as possible." Looking at the order status again it's now changed from cancelled to payment taken. What a weird operation they're running.
Pants. Mine cancelled too - although my order email says payment taken..... Have to check my CC bill online later but looks like one that got away.
I seem to recall that during the order process they say something about the fact they will not charge your card until they are sure they have stock. You would at least expect an email apologising though. EDIT : Yep... they say You will also shortly receive a full copy of this confirmation by email. Orders are usually dispatched within 7 working days. If you have selected to collect your order from our Coventry store we will contact you when your order is ready You will be notified of any products that are out of stock within 2 working days. And on your email order confirmation they state : Please note, orders are subject to stock availability and we will only debit your card for the goods we can supply Placing an order with us does not guarantee availability. We will, of course, make every effort to fulfill your order and if this is not possible we will let you know as soon as possible. What size did you order out of interest?
I've just checked my order status on the Go Outdoors web site and it's listed as cancelled. I've had no e-mail or explanation as to why. I've noticed a lot of poor feedback for this site before, so in a way it comes as no surprise. Before anyone starts getting threatening it states this in their T&C's... All prices quoted instore and online are in pounds sterling and include VAT at the current rate charged in the UK, where appropriate. We make every effort to keep the prices up to date but we reserve the right to change prices at any time without notice. It may be that prices are incorrectly quoted or changed due to external circumstances. We have no statutory obligation to sell goods at the price quoted if that price is incorrect.
I got one at £40. Arrived yesterday and am pleased with it. It is two tone brown - a sort of metallic body with matt brown shoulders and elbows.... not obvious from the photos but it is under lighting. Even my girlfriend likes ir - including the colour and she seems to know a bit about style. I bought it as a practical item for keeping warm! However, it is (in my opinion), good enough to be seen out in just about anywhere. Just a bit gutted it went down to £20 in the meantime. I bought mine on the basis of the 5* reviews. Those that got it for £20 got a bargain. If it doesn't fit or you don't like it you will easily get your money back on Ebay. http://www.backcountryoutlet.com/outlet/MER0191/Merrell-Reign-Down-Jacket-Mens.html