Refused nectar discount at Esso

Posted 3rd Dec 2023 (Posted 14 h, 22 m ago)
I was fuelling up earlier at a local esso and I asked to scan my nectar card which the cashier reluctantly did on the POS system it flashed up saying save 5p per litre of fuel I went to click yes and the woman leaned over and clicked no

I asked her why she did it and she didn’t respond I then said cancel and re process the transaction to which she said no they only give nectar points no discounts

Seems a bit strange anyone know if this is allowed ?
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  1. bigwheels's avatar
    And you still paid.
    Are you mad.
    I’ve argued the point over price a few times.
    Big bill board says £1.20L and charged £1.27L at the till.
    I said here is the correct amount for advertised price.
    See you later.
    Taking a picture of advertised price on way out.
    In your situation the manager would have been called as I would have been very vocal.
    Yes I have a big gob
  2. harrythefish's avatar
    I've been using the Esso app since the pandemic. It connects with PayPal and Nectar. At a large number of Esso stations there's no need to even enter the shop or go to the kiosk, or touch a credit card. The point is, one tap in the app and you can select between the 5% discount and the bonus Nectar points.

    I suspect the cashier was having her bonus interfered with or something. (edited)
  3. Gollywood's avatar
    Just contact Nectar C/S via their App tomorrow
  4. smith2001uk's avatar
    My local esso does this too. It's a franchise and the 5p discount is paid for by them/they loose money so they don't accept it also.

    It also has the lowest prices in our town generally, forcing the only nearby supermarket to match or undercut by 1p.
  5. TristanDeCoonha's avatar
    Same with fuel cards. The franchised outlets only let you have one discount.
    Next time demand to see the paperwork that says you can't have both
  6. HonourableGentleman's avatar
    Buy your fuel from somewhere else
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