Returning to Amazon Germany

11
Found 30th Apr 2017
Hi, I've bought a phone from Amazon Germany 3 weeks ago (Moto Z Play)... I like the phone but the camera is pants. Has anyone returned anything like this to amazon germany? Am I ok even returning it? Just wanted any advice?

I bought direct from Amazon and am Prime if that makes a difference?

Thanks

11 Comments

Its no different to Amazon Uk but unless its defective I cant see how you can return it after 3 weeks. If it is faulty then you will be able to return it plus get your postage reimbursed. Its all the same procedure , open a return but you will need to send it back via your own method. Amazon Europe usually states they will reimburse €8 for postage but I always get the full amount back as long as you send them the postage receipt .

Yes they have a 30 day return policy (including phones), you will need to pay carriage to Germany. Prime only applies in the country it was purchased, each Amazon operates independently.

Go to post office and ask for tracked and signed to Germany .
Couple of pounds extra but pice of mind and you can track it your self online.

mtc1

Yes they have a 30 day return policy (including phones), you will need to … Yes they have a 30 day return policy (including phones), you will need to pay carriage to Germany. Prime only applies in the country it was purchased, each Amazon operates independently.


The same as UK but the 30 days isnt so you can use it and return it without a good cause.
You can return an item 30 days of receiving them as long as they are returned in complete, unused and undamaged condition.

fortush

Go to post office and ask for tracked and signed to Germany .Couple of … Go to post office and ask for tracked and signed to Germany .Couple of pounds extra but pice of mind and you can track it your self online.


Royal Mail does not insure mobile phones.

I always thought Amazon was in South America. Those Germans sure are sneaky if they moved it.

The only thing I would say is they offer a small amount of postage to cover returns which probably wouldn't cover insurance I returned something and lost £21 on postage and insurance. I kept the receipt but Amazon.de refused to give me the difference but other people have been more successful.

In future just save the stress of uncertain returns etc by buying from the UK . Was the stress /uncertainty you face worth the few quid you saved ? You wouldn't buy a phone from Banggood , EGlobal any Chinese seller etc as you cannot feasibly return it and have no warranty in the EU so why try to save a couple of quid when your return status is uncertain ?

http://i68.tinypic.com/2uzqnap.jpg
Royal Mail aren't supposed to accept sending phones to Germany, this list was taken by me at my local post office when I tried to send a phone back to China.

Edited by: "RiverDragon8" 30th Apr 2017

RiverDragon8

Royal Mail aren't supposed to accept sending phones to Germany, this list … Royal Mail aren't supposed to accept sending phones to Germany, this list was taken by me at my local post office when I tried to send a phone back to China.


It states "Lithium" whereas mobiles use Lithium-ion and there is a difference.

Original Poster

rogparki

In future just save the stress of uncertain returns etc by buying from … In future just save the stress of uncertain returns etc by buying from the UK . Was the stress /uncertainty you face worth the few quid you saved ? You wouldn't buy a phone from Banggood , EGlobal any Chinese seller etc as you cannot feasibly return it and have no warranty in the EU so why try to save a couple of quid when your return status is uncertain ?



​it was more than just a couple of quid saving, it was £100 less.

thank fully I can send back via parcel force for free through work.
Post a comment
Avatar
@
    Text

    Top Discussions

    Top Merchants