Posted 19th Nov 2023 (Posted 13 h, 19 m ago)
Hi all, my 13 years old bought iPhone 13 with all her 13 years saving and dropped outside her dojo class thinking she dropped inside the car and only told me after 2 hrs when I pick her up, I check the premises camera and somone picked it up and gone. Claim my insurance they ask for Data usage, contact lebara 4 times total I was on chat and phone over 3hrs and first 3 times they promised to send it to me in 48 to 72 hrs but 4th time they ask me to send proof of purchase I told them for Data usage you don't need that finally they agreed on the hat they sill send it again it's been 4 days got nothing, my little girl is already heartbroken but this delay is affecting her soo much because now she lose hope she completely she won't even get it back from insurance, as its been nearly 3 weeks pass, I did call insurance and they said I need to keep calling lebara they can't accept claim without data usage where it shows my IMEI, can anyone please help who should I contact and complaint, oh and I post 1 star review on TP they replied under my review to send them email (to show people they care) but I sent an email to them 4 days ago but they didn't reply,
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sorted byOr. perhaps what are you hoping to be paid out to you?
A little perspective here may just concentrate minds on what is worth pursuing and what is not.
Also what exactly do the T&Cs say on your insurance policy - I'm just trying to find out whether the insurance company request is reasonable. (edited)
This isn't standard stuff that mobile providers send out, so it isn't surprising that Lebara isn't sending it to you as they are a cheap network provider, so they wouldn't have the facility to send out bespoke individual stuff like that! And I would expect other mobile providers to charge for providing this sort of information, even if they do so. (edited)
Whether requesting / obtaining that info is reasonable is another matter.
I highly doubt their system is equipped to generate such paperwork.