Given the value of some items, a one-time password (OTP) is required on delivery for some orders.
An OTP adds an extra layer of security to your packages.
If an OTP is required, we send a six-digit numeric OTP to your registered email address once we have dispatched the item.
You can also find the OTP by selecting Track Package beside the order in Your Orders
Your OTP is valid until the end of the delivery day.
To use your OTP, enter it into the driver's device. The device verifies the OTP and the driver gives you the package.
If you're not available to receive the package, you can share the OTP with someone you choose and they can receive the package for you. We don't recommend sharing the OTP with an unknown person. If no one can receive the package, we'll re-attempt the delivery on the next working day.
Don't share the OTP with the driver over the phone.Seen for the first time, big move towards drivers supposedly keeping deliveries for themselves.