Posted 4th Feb 2023
I recently sent a parcel with Evri which was on the cusp of their size limits. They emailed me saying it was in excess and tried charging me extra - luckily I had photos of every dimension and could contest it.
I’ve a parcel now with parcelforce which is around 70-71cm and hence possibly just in excess of their 70cm maximum (one other side is already over 70cm at 76cm, so the 2nd side needs to be 70cm or less).
What are people’s experience of this, especially with parcelforce? Are they hot on it? The delivery cost is £15 but rises to £60 if it’s deemed the next size up. Cheers
I’ve a parcel now with parcelforce which is around 70-71cm and hence possibly just in excess of their 70cm maximum (one other side is already over 70cm at 76cm, so the 2nd side needs to be 70cm or less).
What are people’s experience of this, especially with parcelforce? Are they hot on it? The delivery cost is £15 but rises to £60 if it’s deemed the next size up. Cheers
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24 Comments
sorted byCheck with the other trusted courier companies to see if they can get you a better price for something that's actually within the size limits. If it's only a few pounds extra for example, it may make more sense to go with them rather than risking the step up to the £60 Tier with Parcelforce.
DX Have often been reasonably priced for me even with larger items, and I would personally trust them to deliver whatever item quickly and in one piece. DPD Local is generally decent too in terms of delivery service, but not so much for claiming compensation if you plan on insuring it.
On the plus side it’s an item in its original box and the retailer states themselves the box dimension is 70cm. It’s just if it’s auto scanned I could see it being rounded to 71cm. I plan on insuring too so will look into DPD. The parcel is going a long way up the M6 so I wouldn’t call it local mind
Anyway TL;DR: The postman came back with it, really annoyed actually - of course Parcelforce didn't refund me. Ended up selling it on Facebook Marketplace - eventually!
Turned out the manufacturer site (always refer to the manufacturer, folks) had the correct weight and it was over 30kg. (edited)
And yes Parcelforce do check size and weights. (edited)