Hi, please can I have some advice? As I am so angry!
I ordered two pairs of trainers using Amazon’s Try Before You Buy and needed to confirm if I was keeping or returning them by 5th and as they didn’t fit I selected an Amazon Locker that I would return them to. I realised I wouldn’t be able to go to the locker by the date specified afterwards and as today is the last day to return I tried to cancel the return and generate a new returns label so I could drop them off.
However, I couldn’t despite following the chat bot’s advice and on live chat the associate said she’d cancel the previous returns label so I could generate a new one to return them today… that didn’t work and after 2 hours of live chat and a phone call all Amazon have said is that they can’t generate a new label for me and the only option is for me to access the old one - which I can’t! - so they were incredibly rude and said they can’t do anything so I have to keep the items totalling £150!
What can I do? I have the whole live chat screen shotted as evidence so they can see it was their associate who cancelled the return label so the onus should be on them to fix it and I recorded the bulk of the phone call too. It is their fault as there should be a way of generating a new label for me. Do I wait for the £150 to be taken and do a chargeback on my Amex? Do I complain to Trading Standards? Is there an easier way of being able to return these items so I get the refund!?
I ordered two pairs of trainers using Amazon’s Try Before You Buy and needed to confirm if I was keeping or returning them by 5th and as they didn’t fit I selected an Amazon Locker that I would return them to. I realised I wouldn’t be able to go to the locker by the date specified afterwards and as today is the last day to return I tried to cancel the return and generate a new returns label so I could drop them off.
However, I couldn’t despite following the chat bot’s advice and on live chat the associate said she’d cancel the previous returns label so I could generate a new one to return them today… that didn’t work and after 2 hours of live chat and a phone call all Amazon have said is that they can’t generate a new label for me and the only option is for me to access the old one - which I can’t! - so they were incredibly rude and said they can’t do anything so I have to keep the items totalling £150!
What can I do? I have the whole live chat screen shotted as evidence so they can see it was their associate who cancelled the return label so the onus should be on them to fix it and I recorded the bulk of the phone call too. It is their fault as there should be a way of generating a new label for me. Do I wait for the £150 to be taken and do a chargeback on my Amex? Do I complain to Trading Standards? Is there an easier way of being able to return these items so I get the refund!?
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20 Comments
sorted byThat sounds like you have created the problem and it does sound like you will struggle to have the issue resolved. Let us know the outcome though.
If you do a chargeback without returning the goods, then that'll be fraud, and regardless, Amazon will ban your account.