The fact the website couldn’t handle the extra traffic, I wouldn’t be surprised if the transaction logs were on the same server and lost when it crashed (lol) (lol)
They handled this VERY, VERY badly. Customer service is a shambles. Not surprised errors are being made the the website end of things too......
Someone probably got sacked on the back of this.
Payment now refunded after I sent an email to them, couldn't get through on the phone and still no email or contact from them to confirm order cancellation or missing refund! Shocking customer service!
Purchased on PayPal credit, and there's now a £250 shortfall on my available balance?