Amazon wrong package

Hi OP, for what it's worth, I work in retail dispute resolution with a specialism in deliverys and returns. I know situations like this can be very stressful, but please don't worry. As per the Consumer Rights Act, it is encumbent upon Amazon (in the case of a dispute) to prove on the balance of probabilities that what you ordered was contained within the parcel that was sent to you. I would expect - if I was adjudicting on this - for Amazon to provide a manifest of what was packed into each parcel, their individual weights and also CCTV of the moment the item was packed and sealed (most big firms have this, Amazon definitely have this) to even have a chance of being successful.

Keep a log of everything - Claimants (ie customers) usually lose these cases by submitting insufficient information and remember that if Amazon decides against your refund you can raise a chargeback through your payment provider and if that fails you can still go to the small claims court, but I'm sure it won't ever get that far. If I can help more, let me know.

Someone must have switched the product, that safety label wouldn't be on the parcel for zinc batteries. Can't even find those batteries on Amazon. Looks like they are £2 at the poundshop.

this is what arrived instead of my phone

Update, if anyone still reading this is the latest update
Police will not investigate, email from a different department, an order has been placed for a replacement phone subject to the return of the incorrect item
Ups was supposed to collect the item today basically I've taken a whole day off waited in no driver showed up for collection
If they send a replacement and the wrong item isn't received I will be charged
As these are batteries I do not have the option to send them I have to have them collected

Scamzon is falling apart at the seams... Several items I got cheap over the past week have been bumped on time wise.
The order page says I can get it tomorrow, so why do u have to wait a month ?
In the hopes that you cancel and reorder at the now higher price

The label states it's 0.3kgs , a phone and ear buds would weight a lot more than that so they've made a mistake somewhere.

Even the batteries would be about 0.5kg so there's been an issue with the order from the start.

Don't worry. Mention the discrepancy in weight on package and the past history of buyers receiving wrong items. Let them finish the investigation as a formality and 99% they will find in your favour. Don't do charge back and risk your account. If they won't refund or replace phone create another topic and people will advise you again.

What did you get in the other package?

Had this with a laptop, get a crime ref number as they will ask for that. Online police report counts. Then threaten a chargeback. Got ours refunded but took 1-2weeks

Normally, high value items. The delivery driver will ask for the code before handing the parcel to you. Also the box will be sealed. Was anything suspicious about whether the seal was tampered with? (edited)

This happed to me a month ago, I purchased a Nintendo switch console direct from Amazon and they delivered a cheap camera, called up customer service and they replaced the unit the next day and advised me to keep the incorrect package. Very polite and professional service throughout.

Its that time of year when all the courier companies seem to drag everyone they can off the streets to deliver for them.

We use a certain courier company and we've gone from a regular driver collecting every day to people so random and in unmarked vehicles that I spend longer quizzing them to make sure they actually work for the company than the collection takes.

I think they know its temp work so aren't as concerned about keeping the job and do what they want, in discussions at work several people have had parcels delivered opened from one specific company. Roll on Jan.

Happened to me, they sent me a book instead of a £50 charger.

Tbh it was not an issue I returned the book and they sent the money back straight away

This happened to a friend with a laptop, Gave the delivery code the driver ran off fast, he got inside opened it and had washing powder inside.

Reported to Amazon, and police and took over a month for Amazon to finally refund him.

Good luck with them

I don't know if anybody is still reading this
After numerous telephone calls and numerous investigations they have now said I've got to get a police report

Amazon will block the handset via the IMEI so unless its sent out of the country/EU its a doorstop, Amazon usually refund but you have to badger them

Just saw this in the Metro News where man received dog food instead of a laptop. He ended up reporting this to a number of news papers and got a result! Might be faster in future to do this or at least threaten to do this. I will be keeping clips like this for future references in case Amazon tries a fast one with me :P (edited)

Did it have the right label name and address?

I am so worried with Amazon now, I have another two phones arriving within the next 2 days
As people know delivery man will not hand over, item, unless you give him the code and then he runs away quickly

If you paid by credit cars, over £100, you have the fall back of your Credit Card company to arrange a chargeback but in the meantime keep all evidence and keep all chat, email phone communication as you can, just in case.

Happened to me this week with Perfume, refunded (OOS), keep incorrect item & £40 compensation on a £50 order.
Email CEO & send pictures etc.

As a last resort I buy computer active magazine every month and they have a good section in there where they investigate things like this and fight on your behalf. Amazon won’t like the bad publicity, could be worth a try. 

Someone's putting the Felix cat food to good use!
bbc.co.uk/new…963