eBay new zero feedback buyers, what's the scam?

Posted 26th Dec 2022
Twice now I've had 2 buyers for a phone that have just registered and bought.
Both paid instantly.

I'm always a little wary of zero feedback buyers, so always send a quick message just asking a few questions to gauge their response.
Both times I've received no response.
One I even texted and still got no response, so just cancelled the sale.
No response afterwards either.

I find it odd somebody sets up an account on Xmas day and immediately buys. Even so giving the benefit of doubt, why not respond to messages?

I just feel it's a possible scam, but what is it?
Anyone had similar?
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  1. Chiptivo's avatar
    What I normally do is over price the item and use the offer system.
    This was someone will offer and I can check their feedback and chat to them etc before commiting.


    Week before Christmas I did this with a £400 item. Listed for £450 with offers.

    Within 2 hours someone has bought and paid the full £450 which is £50 over RRP.

    There account had around 20 x 100% feedback.

    Messaged them to check they are happy with the purchase and the dispatch that was planned etc and got no reply.

    Looked in more detail at the 20 x 100% feedback and they had all been 99p items from China over the last 2 weeks.

    Eventually got a very broken English message back that made little sense..

    My gut was to cancel the sale. Which they never got back to me about.


    The building up of feedback buying random 99p items is a classic.. Be aware people.
    mad.dog's avatar
    VERY helpful advice - Thanks!
  2. naz400r's avatar
    Had something similar happen twice to me lately on "insert popular auction site":

    - Sold my wife's mobile, buyer purchased and paid straight away, address was a UK warehouse which I googled and lead me to hundreds of reviews from eBay sellers saying the parcel gets sent there and buyer will claim the item is lost. Checked buyer and location was an African country. Pulled out of the sale and told buyer I'm cancelling. I sold it again at a price £25 lower but I can live with that knowing I could have been scammed.

    - this last week, just selling a PS5 controller so nothing expensive. But same as above, buyers address is set to another warehouse in UK with a locker location. Check buyer and location is USA? Fired a question over and no response within 24 hours so immediately cancelled citing a lack of communication from them.

    I could always send via recorded delivery and the proof of delivery to back me up. But the whole thing feels like a setup and to me it's just not worth getting involved, as eBay will always put a hold on your money as soon as a dispute is raised. I'd always sell for less than get duped into something, to the OP, just follow your gut instinct like you have on this occasion
    itsillogical's avatar
    Just to say i too had a USA buyer for a sale of £250 and it was to be shipped to UK address wit a different name and reference, and like you i was very wary of this. However, it transpired it was eBays global shipping where they consolidate shipping overseas. Not saying it would always be the case with every sale, and i like you would cancel any order to Africa, too many homeless princesses for me.
  3. AnkerMan's avatar
    The usual, so claiming no phone in post box, item didn't arrive,sending you back a different mobile etc. Your suspicions were spot on. No replies is red flag... (edited)
    ashyt16turbo's avatar
    Author
    Maybe that's why I get no response.
    I always state that all parcels are packed with videos and photos taken including the weight of the parcel. IMEI and serials recorded and finally I send photos of it all to the buyer and ask them to check them against the received package before opening.
    Always send via Special delivery too, so tell them that the delivery is fully tracked and the location recorded.
    I state this is for security purposes and for both buyer and seller protection and so eBay have a record of it.

    No reason why a buyer would have an issue with the above if they are genuine. (edited)
  4. chrb's avatar
    That's why I don't use ebay to sell phones anymore
    rtd's avatar
    I've just sold and sent iPhone 14 Pro Max £1400 via eBay with no problems.
  5. ashyt16turbo's avatar
    Author
    Well, absolutely no response from the buyer after cancelling and I used buyer cancelled (otherwise eBay mark you down), so possibly a lucky escape.
  6. harrythefish's avatar
    If you cancel after a sale, doesn't that give the buyer an opportunity to leave bad feedback? I sold a designer handbag for the Mrs on eBay once. Several hundred ££s. Buyer tried to have me switch the delivery address to a neighbouring property after paying. I refused and after a little back and forth cancelled the sale and did a full refund. Buyer left stinking feedback (my first ever negative). I contacted a very reluctant eBay CS and after several pushes, quoting every detail of the message log with buyer several times, had that feedback removed.
    ashyt16turbo's avatar
    Author
    And this is where eBay buyer bias shows.
    If a sale is cancelled legitimately then no feedback should be able to be left by either party.
    It's wrong that a scammer can come along and wreck your score because you sussed them out.
    No sale should be no feedback.
    Feedback should be for seller performance. You can't judge that from a cancelled sale.
    If sellers could leave neg feedback for dodgy buyers and give reason for cancellations then there might not be as many scammers getting away with it.

    As far as I know the same buyer might have tried the same scam several times until someone falls for it.
  7. u664541's avatar
    My heart sinks when I get a zero feedback buyer. 9/10 times I cancel the sale, depending on the sale price.
    stedaman's avatar
    u can't really do that, or not supposed to, how are they ever going to get started if everyone cancels 0 feedback.
    I've had plenty of 0 feedback buy off me, every one has been ok. I've had 5 or 6 with new accounts on the days as well no issues, but yes i understand the fear of sending expensive items to these accounts. (edited)
  8. reddragon105's avatar
    Possibly a chargeback scam - someone gets hold of someone else's payment details (PayPal email and password, credit or debit card numbers, etc.) and sets up a throwaway eBay account to buy something. The person whose card was used will realise at some point and they'll have to go through their card issuer to get their money back - eBay will put your funds on hold and ask for proof of delivery, and as long as you've got tracking that shows you sent the item to the right address you should be covered under their seller protection. But the person who made the account will get away with it - pretty untraceable unless they used their actual home address, which they probably didn't, and even if they did no one is going to hunt them down (eBay will be the only victim at this point, and they don't care).

    I've had this happen before - I was suspicious that someone bought something from me for £500 the day they opened their account, so I contacted eBay and they said "everyone has to start somewhere" and that I should despatch the item because payment had cleared. A few days after delivery I got hit with the chargeback, so I had to submit proof of delivery to eBay (which thankfully I had) so I got to keep the money.

    So at the end of the day it was eBay who got scammed - I still got the price I wanted for the item - but there was a stressful few days there where my funds were on hold and I was waiting for the outcome of the chargeback case. And I'm no fan of giving eBay money, but I'm still angry that someone used me to steal something from them. I sent all the info I had to Action Fraud, but I doubt it's a high priority for them.

    Since then I've just cancelled any orders for expensive items from new accounts - only had one person complain, so maybe they were genuine, but otherwise it's not worth the risk. (edited)
    l0gan5's avatar
    I had a similar experience a couple of weeks back. Sold a phone on BIN, zero feedback. Next day they raise a dispute saying the “buyer didn't recognise the transaction“.

    Luckily I hadn’t sent the phone at this point. Was that someone having buyers remorse and trying to get out of the sale or had someone had their details stolen and spotted the fraudulent transaction straight away.
  9. stedaman's avatar
    It's hard to say, with phones it seems to be the biggest item to be conned over, so they probably were trying it on....but on the flip side someone has to start somewhere and even at 0 feedback they have the right to buy something. The no messages thing can also be about being inexperienced people with ebay and knowing what to do even if its as simple as a reply to a message some people really don't know how to reply or its only been one day and they are busy, you may get a reply later so probably should have waited 3 days or so, hopefully you don't get bad feedback.
    More_Chips's avatar
    Messaging seems broken to me, I reply to questions almost every message bounces back to my email with ‘we could not send this message as it breaks our terms’ sort of thing. I’ve even had this when my message was just two words - “it’s sold”
  10. michaelgold's avatar
    There was a minimum buyer feedback setting to cut these possible scams out but I think they removed it.

    So many scams on ebay now empty boxes, chargebacks , italy buyers, even high feedback buyers are exploiting not as described cases when changing their minds to get free returns(special delivery £14+ cost to seller)

    When a transaction goes good it's great but it seems the one sided nature of ebay in cases is promoting crime.
    ashyt16turbo's avatar
    Author
    Agreed it's happened to me twice with buyers returning stuff that has absolutely nothing wrong with it.
    One guy blatantly lied saying not as described and even admitted as much in a message which eBay saw.
    I complained and contested the return. eBay actually agreed with me and advised me to offer a partial refund to resolve the issue (there was no issue). They also told me to raise a complaint against the buyer, so they could investigate.
    (Apparently they don't look favourably on buyers falsely representing reasons for return.)
    I did and the buyer accepted it. In my book that means buyer at fault yet eBay closed the case saying 'closed in buyers favour'! WTF?

    It happened a second time where a buyer claimed a brand new boxed sealed item was faulty AND had a mark on the screen. This was 3 days later.
    I contested this as well. eBay automatically raised the return (I had no choice but to accept)
    I received the item back absolutely covered in smudges and signs of use. The box was damaged and full of oily finger prints.
    (After a clean up the item was fine and nothing wrong with it at all)

    Did the same as above and offered a partial refund as the item was now no longer new and sealed.
    He didn't want to accept it.
    Raised a case with eBay and again eBay agreed with me and gave the buyer a partial refund and closed the case.
    Again 'Closed in buyers favour'!!!

    So no matter what it's massively buyer biased. (edited)
  11. mrrsoles's avatar
    Its disappointing to read the stories of how ebay has become (without fault of its own) a magnet for scam artists. All exploiting loop holes in schemes set up to help honest buyers.

    I've used ebay for a long time but over the last 5-6 years I very seldom buy anything. Also I sell about 1 item a year for that very reason of the after sale hassle/come back.

    I've a very good condition qnap Nas I want to shift. Where does one shift such a thing nowadays?
    jaketheplumber's avatar
    Gumtree is worth a go, that's the only place I sell anything now.
    Listing is free, buyer collects and you can specify cash only.
  12. Apocc's avatar
    I always state in my auctions that anyone with less than 10 feedback need to message me before bidding or buying or their bid or sale will be cancelled. I sold a Tab S8 Ultra on there recently to a 0 feedbacker who I had a good chat with first, no issues at all. I have cancelled a lot of bids because of it though and it does get annoying!
  13. paulleen's avatar
    Sold a lot of items to zero feedback buyers, new accounts. Never had 1 problem. All depends what you sell I think.
  14. Penny546's avatar
    I know this is very very old post but I am new to eBay . As soon as I sent my parcel
    I realised I have been scammed . I didn’t take any pictures , this is more than £200 stuff. Not sure anyone will respond but feeling bit helpless in this situation.
    ashyt16turbo's avatar
    Author
    What makes you think you're being scammed?
    If you think you are/will be then get on to eBay CS straight away and tell them your concerns.
    There's a chance they will cover you.

    Always remember. Pictures of everything. (edited)
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