anyone used scan.co.uk?

Better off calling them scam.co.uk

They're mostly ok just if you have a faulty item don't expect support, they'll either ignore you or invent some damage and refuse to fix. Well documented on Google and I've seen multiple incidents of manufacturers having to step in and offer to fix parts for free after scan claimed user damage and wanted ridiculous amounts to repair.

They've offered deals to me before, agreed a price, I called up to place the order, confirmed a price, gave me card details and they've mumbled ok so that will be £xxx.xx and it was £30 more than agreed. They've then gone back and deleted the Facebook post with the deal on and denied it existed (I had screenshots). They'd not confirmed the order so I told them to forget and went elsewhere.

A friend urgently needed pc parts the next day, all parts said next day available at he paid the £12 for next day, ordered hours before the cut off, nothing turned up. He rang and got no where, eventually after multiple attempts he was told that it's not guaranteed and it's only next day of they're not very busy. They wouldn't cancel/refund as it was in the packing stage eventually it all turned up 4 days later and even after complaining they wouldn't refund the £12 next day postage. Personally I'd have refused the delivery and done a credit card charge back if it was me. He just stopped using them along with most the people I know.

If your item turns up and never breaks you'll be find, otherwise good luck.

dcx_badass

Better off calling them scam.co.ukThey're mostly ok just if you have a … Better off calling them scam.co.ukThey're mostly ok just if you have a faulty item don't expect support, they'll either ignore you or invent some damage and refuse to fix. Well documented on Google and I've seen multiple incidents of manufacturers having to step in and offer to fix parts for free after scan claimed user damage and wanted ridiculous amounts to repair. They've offered deals to me before, agreed a price, I called up to place the order, confirmed a price, gave me card details and they've mumbled ok so that will be £xxx.xx and it was £30 more than agreed. They've then gone back and deleted the Facebook post with the deal on and denied it existed (I had screenshots). They'd not confirmed the order so I told them to forget and went elsewhere. A friend urgently needed pc parts the next day, all parts said next day available at he paid the £12 for next day, ordered hours before the cut off, nothing turned up. He rang and got no where, eventually after multiple attempts he was told that it's not guaranteed and it's only next day of they're not very busy. They wouldn't cancel/refund as it was in the packing stage eventually it all turned up 4 days later and even after complaining they wouldn't refund the £12 next day postage. Personally I'd have refused the delivery and done a credit card charge back if it was me. He just stopped using them along with most the people I know. If your item turns up and never breaks you'll be find, otherwise good luck.Read lessRead more

Completly agree with this horrendous customer support, messages are just ignored,if you get an RMA its at your own cost, might as well buy cheap from China.

scan is OK I have bought from them no issues

I've used them before when buying PC parts. Everything went smooth. They're rated 9/10 on trustpilot out of 2500 reviews. Trust them.
uk.trustpilot.com/rev….uk

Yep, I've used them, all fine

I have used them many times and they've been great.

Check out the free delivery options, last time I checked if you sign up for a few forums and make x number of posts you get free delivery.

thanks for the quick responses. just seems strange how they have the lower spec'd model of the same phone for a higher price.
well if i talk myself into buying the phone i'll opt for scan!

Good company and great after care support. If you're building a machine just remember to take their cheap insurance in case your damage a part. £10 saved me a new motherboard. Knowledgeable people and helpful before and after in my experience.

no probs with stuff or staff

Fabulous service from the staff and excellent equipment and customer care. I have known the team since the early 90s when they were based out of a small lock up! Happy Days!

Used them many times over the years, no problems even when returning items.