( I will update as the situation develops with the different parties involved, might have to go to the local police station or call up to get a crime number, not sure if I can walk in to a station to do that )
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Original Post
Horrible situation, buyer in tears as it seems the item she bought from me was stolen in the post.
Just wanted to find out what tue Options are here, at first when I got the initial message I was a bit suspicious as you would be saying it was just bubble wrap and the package has been cut open. I guess it’s true, Hermes recorded delivery with signature and insured.
I have the pic from the Hermes tracking and her pics and correspondence, she wants a refund from me, item has been delivered with tracking and Hermes picture to prove but what happens if they stole it and just delivered an empty bag, in the Hermes deliver picture top of bag is black which is the inside of the bag that shouldn’t be visible like it has been opened but her pics she send me don’t match that but it’s the opposite side of the bag then I asked for more pics.
What is the best way to contact Hermes & should I contact eBay now ?
Here is the entire correspondence
Inside the bag the solid box that I sent is 6cm x 6cm x 25 cm long
I can’t see that in the bag looks flat, that pic taken by driver below upon delivery
When I asked her for photos of the other side of bag she sent me the above first from Hermes with that response than other pics
First 2 pics with initial email it’s the opposite side of pic in Hermes delivery / tracking pic.
Then she sent other side after I asked
Here is the delivery photo taken by driver, inside the bag was the box which 25cm long 6cm high & wide, it was bubble wrapped 3/4 layers meaning it’s probably 8-9cm high & wide. There is no way it’s inside this back, the shape of the box would be clearly visible.
The Hermes pic taken by the drive which I have taken a screenshot from the Hermes web site tracking section.
as you see top left is black that’s the inside of the bag that should be showing, that would only show if it’s been forced open self sealing bags
Extremely stressful situation and I have no idea how to proceed.
Any advice would be much appreciated.
Sorry - MISSING PHOTOS SENT By her FROM THE OTHER SIDE
So the above two is the side that u see in Hermes pic by driver
The below is the two she sent wit first email then I asked for the other side that you see above
I asked her late this afternoon why she accepted an empty bag from a driver as item should be 600/700 grams long thick box this was her response Which do believe as the same has happened to me many times
She did say she contacted Hermes by phone which went very badly as it was a scam number charging her £6 pounds and the online chat didn’t want to help
UPDATE
At this point I’m sure it has been stolen by someone at Hermes, 95% sure For the following 2 reasons
1. The box was solid 25cm long 6cm high & 6 cm wide,
bubble wrapped 2/3 layers making it mostly like 8cm+ high & wide, i remember it was clear to make out the shape of the box, the bag looks completely empty in the picture taken by driver
2. In the picture you can clearly see the top left section of the bag is all black but should be white like rest of bag, inside the bag is black outside is white, you will only see blsck if the bag is torn open. I can’t believe they would be so stupid and obvious doing this.
It’s fully insured, I wonder if the people stealing have access to see value of the item insurance at Hermes so they select small items with high value. This was over 170£ insured?
Item is purchased through packlink, eBay’s shipping service which went through INPOST that used Hermes, full insurance taken through Packlink.
—————-/
Original Post
Horrible situation, buyer in tears as it seems the item she bought from me was stolen in the post.
Just wanted to find out what tue Options are here, at first when I got the initial message I was a bit suspicious as you would be saying it was just bubble wrap and the package has been cut open. I guess it’s true, Hermes recorded delivery with signature and insured.
I have the pic from the Hermes tracking and her pics and correspondence, she wants a refund from me, item has been delivered with tracking and Hermes picture to prove but what happens if they stole it and just delivered an empty bag, in the Hermes deliver picture top of bag is black which is the inside of the bag that shouldn’t be visible like it has been opened but her pics she send me don’t match that but it’s the opposite side of the bag then I asked for more pics.
What is the best way to contact Hermes & should I contact eBay now ?
Here is the entire correspondence
Inside the bag the solid box that I sent is 6cm x 6cm x 25 cm long
I can’t see that in the bag looks flat, that pic taken by driver below upon delivery
When I asked her for photos of the other side of bag she sent me the above first from Hermes with that response than other pics
First 2 pics with initial email it’s the opposite side of pic in Hermes delivery / tracking pic.
Then she sent other side after I asked
Here is the delivery photo taken by driver, inside the bag was the box which 25cm long 6cm high & wide, it was bubble wrapped 3/4 layers meaning it’s probably 8-9cm high & wide. There is no way it’s inside this back, the shape of the box would be clearly visible.
The Hermes pic taken by the drive which I have taken a screenshot from the Hermes web site tracking section.
as you see top left is black that’s the inside of the bag that should be showing, that would only show if it’s been forced open self sealing bags
Extremely stressful situation and I have no idea how to proceed.
Any advice would be much appreciated.
Sorry - MISSING PHOTOS SENT By her FROM THE OTHER SIDE
So the above two is the side that u see in Hermes pic by driver
The below is the two she sent wit first email then I asked for the other side that you see above
I asked her late this afternoon why she accepted an empty bag from a driver as item should be 600/700 grams long thick box this was her response Which do believe as the same has happened to me many times
She did say she contacted Hermes by phone which went very badly as it was a scam number charging her £6 pounds and the online chat didn’t want to help
UPDATE
At this point I’m sure it has been stolen by someone at Hermes, 95% sure For the following 2 reasons
1. The box was solid 25cm long 6cm high & 6 cm wide,
bubble wrapped 2/3 layers making it mostly like 8cm+ high & wide, i remember it was clear to make out the shape of the box, the bag looks completely empty in the picture taken by driver
2. In the picture you can clearly see the top left section of the bag is all black but should be white like rest of bag, inside the bag is black outside is white, you will only see blsck if the bag is torn open. I can’t believe they would be so stupid and obvious doing this.
It’s fully insured, I wonder if the people stealing have access to see value of the item insurance at Hermes so they select small items with high value. This was over 170£ insured?
Item is purchased through packlink, eBay’s shipping service which went through INPOST that used Hermes, full insurance taken through Packlink.
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