Hermes was supposed to pick up my return package this week (it's a heavy item so home collection was the only option available) but have now failed to do so 3 times in a row. Each time they keep saying my package wasn't picked up for a completely false reason e.g. I wasn't at home. All untrue. Amazon customer service quite unhelpful, just saying to wait till the next day, they can generate a new return label etc. Don't see how that would change anything?? Has this happened to others and can you offer any advice? Thank you!
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sorted byMany people have reported items not reaching, even though showing as delivered.
If you're having this much trouble with the collection, what is going to happen with the delivery?
Risky especially if expensive.
But 6 weeks later it never got to Amazon, they have refunded it though