Hermes was supposed to pick up my return package this week (it's a heavy item so home collection was the only option available) but have now failed to do so 3 times in a row. Each time they keep saying my package wasn't picked up for a completely false reason e.g. I wasn't at home. All untrue. Amazon customer service quite unhelpful, just saying to wait till the next day, they can generate a new return label etc. Don't see how that would change anything?? Has this happened to others and can you offer any advice? Thank you!