Hi! I bought a 14000BTU Portable Air Conditioning Unit - PELL0061
I bought this item on 31/05/21 22.54 . It’s been faulty since before Christmas but i foolishly didn’t follow up on it! So it’s probably my own fault if they won’t help in either refund or partial refund or replacement etc!
I contacted them via email on the 19th of July but they haven’t replied except with a standard email response saying they were very busy and would hope to reply in 2 or 3 days which they have not done!
I’m wondering where I stand as it’s been over two years since purchase but less than 5 years which I understand could become applicable under some law!
I’ve posted here because if I’ve not got a leg to stand on then I’ll purchase a replacement very soon as ebay currently have a 20% off code so would be handy for getting at a reduced price!
Maybe who I think comments regularly on this sort of predicament! And also seems to be a bit of a night owl! Sorry to name drop!?
Thanks in advance!
I bought this item on 31/05/21 22.54 . It’s been faulty since before Christmas but i foolishly didn’t follow up on it! So it’s probably my own fault if they won’t help in either refund or partial refund or replacement etc!
I contacted them via email on the 19th of July but they haven’t replied except with a standard email response saying they were very busy and would hope to reply in 2 or 3 days which they have not done!
I’m wondering where I stand as it’s been over two years since purchase but less than 5 years which I understand could become applicable under some law!
I’ve posted here because if I’ve not got a leg to stand on then I’ll purchase a replacement very soon as ebay currently have a 20% off code so would be handy for getting at a reduced price!
Maybe who I think comments regularly on this sort of predicament! And also seems to be a bit of a night owl! Sorry to name drop!?
Thanks in advance!
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11 Comments
sorted byConsider compiling your claim letter whilst researching typical longevity of similar units
which.co.uk/con…lgZ
Also consider that the trader that shifted you the prematurely-failed rubbish will likely want confirmation that the issue is not abuse-related such as you permitting the device to be chased around your garden by your vicious pet goldfish, meaning you may be reasonably asked to obtain and fund a bustedness report from a credible expert, and add the report cost to the claim.
Good Morning
Apologies your purchase of an Air con Unit has developed a fault.
The product only has a 12-month supplier warranty from day of purchase due to the purchase date 01/06/21 we are unable to
Offer a return for credit or replacement.
Lou.