Waiting for an ebay delivery, no rush but received multiple messages from MyHermes that would be arriving between 14:30 and 16:30 today. Parcel was around 100g and less than 10x10 cm. Stayed around as didn't want to miss it.
Just checked tracking and was updated with "This parcel is bigger than we expected, so a specialist Hermes courier will need to deliver it. We're sorting this now and we'll update your tracking as soon as it's on its way". Again the parcel would fit in the palm of a kids hand and weighs less than 100g. Easily would fit in letter box.
Website provides no way to query this or make a complaint. I wouldn't mind but this is every MyHermes delivery. The local courier constantly leaves parcel at wrong address and takes "evidence" photos which may contain his foot and the roadway but nothing that could identify where it was delivered to. I've tried to point this out a few times in the past but never had a positive reponse.
Wouldn't be so bad but the website offers no way to contact anyone and I tried an external meditation site which resulted in an automated reply from MyHermes and my response to that was a response saying they don't monitor email.
Venting but is it so hard to get an honest response, we tried but couldn't deliver today would be a lot more acceptable than claiming such a tiny parcel is over 15kg and more than 120cm x 120cm.
Just checked tracking and was updated with "This parcel is bigger than we expected, so a specialist Hermes courier will need to deliver it. We're sorting this now and we'll update your tracking as soon as it's on its way". Again the parcel would fit in the palm of a kids hand and weighs less than 100g. Easily would fit in letter box.
Website provides no way to query this or make a complaint. I wouldn't mind but this is every MyHermes delivery. The local courier constantly leaves parcel at wrong address and takes "evidence" photos which may contain his foot and the roadway but nothing that could identify where it was delivered to. I've tried to point this out a few times in the past but never had a positive reponse.
Wouldn't be so bad but the website offers no way to contact anyone and I tried an external meditation site which resulted in an automated reply from MyHermes and my response to that was a response saying they don't monitor email.
Venting but is it so hard to get an honest response, we tried but couldn't deliver today would be a lot more acceptable than claiming such a tiny parcel is over 15kg and more than 120cm x 120cm.
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22 Comments
sorted byWrong. Royal Mail has a collection depot near me, which is very convenient. If another courier with no collection depot, or one distant from me, is used, then I have to make sure I'm in when they deliver, which is not convenient at all. The delivery method is relevant. (edited)
You are being harsh, especially with private sellers, who may not realise that Royal Mail is the default selection. Secondly, as long as you get the item within the time frame promised, how it was delivered is irrelevant.
If an eBay seller states "Royal Mail Delivery" in their listing, then sends it with something like Hermes or Yodel, as has happened twice recently, I leave them neutral feedback even if the item safely arrived.
Same here for me. Lovely bloke turns up in his 7 seater family car always on time always polite.
Same with me before this person I had a terrible issues with Hermes leaving parcels outside the building ripped packages missing items.. but after the change it’s all been good!!
I've have issues with DPD, Royal Mail, etc but at least they provide some contact mechanism when necessary.
I was in all day yesterday and nobody had rung the bell. Still haven't received the delivery confirmation email (edited)
XDP.
Whoever will provide the adequate level of insurance for the gold bullion at the best price. That's how I do it. What continues to amaze me are folks that ship said bullion using RM 2nd class (edited)
Amazon not so much, while we haven't had any 'bad' deliveries I do notice that it's a huge range of people and they're on a schedule. There's been quite a few things bent to fit through the mail box, or left in questionable places.
In the past they've made me go to a different address because they didn't want to come over to where I was, then when I got there they didn't have the package! This happened twice. The last time they delivered it to the business next door (sending me a picture complete with wrong address) and I had to go get it there.
Agree about the local delivery person / driver.
Our Hermes driver was brilliant and a regular in our street. Last 2 Hermes deliveries I've received have been very poor, left on doorstep in full view when no-one in, thrown down alleyway. I hope they're just enjoying some sun somewhere and the regular delivery woman will be back soon.
By far the worst regular experience is with Royal Mail