Posted 13th Jan 2022
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Received this. Absolutely gutted love ours
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  1. Avatar
    Author
    Rode mine daily since got it no problems at all so gutted gotta go back. The nearest spec is double the price
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    kirstie280613/01/2022 17:19

    Rode mine daily since got it no problems at all so gutted gotta go back. …Rode mine daily since got it no problems at all so gutted gotta go back. The nearest spec is double the price


    No obligation to return. Highly probable there will be be a practical workaround for all but the least technically competent, but I am not familiar with the model nor the specific issue so cannot immediately offer any possible options.
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    Does anyone know exactly what the problem is, I really don't want to return mine!
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    HelenMcintosh-Wright18/01/2022 21:31

    Does anyone know exactly what the problem is, I really don't want to …Does anyone know exactly what the problem is, I really don't want to return mine!


    No got the email replied to it and heard nothing since?? I have 2 one I use daily the other is still in a sealed box
  5. Avatar
    States there's potential for there to be moisture in the scooter therefore dangerous when u then plug electricity into it, I emailed them where it says contact us if you can't return to store and they've just emailed me back stating they've sent me a full refund nothing about coming to collect it so its not actually the scooter as such it's charging it safely
    Edited by: "Dee1135331" 19th Jan
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    Author
    Dee113533119/01/2022 17:46

    States there's potential for there to be moisture in the scooter therefore …States there's potential for there to be moisture in the scooter therefore dangerous when u then plug electricity into it, I emailed them where it says contact us if you can't return to store and they've just emailed me back stating they've sent me a full refund nothing about coming to collect it so its not actually the scooter as such it's charging it safely


    I have not heard anything as yet I sent another message this afternoon as I’m about 130 miles to the nearest store.
  7. Avatar
    Author
    Just received full refund for both scooters and no mention of returning them
  8. Avatar
    This is what I got from them when I asked for further information:
    'We have seen an isolated incident which we’ve linked to a specific series of events which occurred with a product. It caused a potential thermal issue when the product was charged. Therefore, as a precautionary measure, we are withdrawing the machines.'
  9. Avatar
    kirstie280619/01/2022 19:08

    Just received full refund for both scooters and no mention of returning …Just received full refund for both scooters and no mention of returning them


    Ditto
  10. Avatar
    Dee113533119/01/2022 17:46

    States there's potential for there to be moisture in the scooter therefore …States there's potential for there to be moisture in the scooter therefore dangerous when u then plug electricity into it, I emailed them where it says contact us if you can't return to store and they've just emailed me back stating they've sent me a full refund nothing about coming to collect it so its not actually the scooter as such it's charging it safely


    RCD ? What's the issue? If it trips then soak it in a bucket of rice... Worked with my phone
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    What happens if you've taken it to the tip :/ :/ I mean.....I haven't but I could of they didn't indicate initially they were going to collect it
  13. Avatar
    Author
    Dee113533101/02/2022 17:42

    What happens if you've taken it to the tip :/ :/ I …What happens if you've taken it to the tip :/ :/ I mean.....I haven't but I could of they didn't indicate initially they were going to collect it


    I saw you at the tip you was there when I dropped my 2 off do you remember
  14. Avatar
    Oh yhhhh, I remember now :/
  15. Avatar
    Author
    Had an email saying courier will call for scooter and will take to a recycling centre to dispose of. Emailed them back said I had done this myself already. Replied back saying thanks for your help!!
  16. Avatar
    HelenMcintosh-Wright19/01/2022 21:29

    This is what I got from them when I asked for further information:'We have …This is what I got from them when I asked for further information:'We have seen an isolated incident which we’ve linked to a specific series of events which occurred with a product. It caused a potential thermal issue when the product was charged. Therefore, as a precautionary measure, we are withdrawing the machines.'


    I wonder what the specific series of events were? Odd that they have recalled all sales based on one incident
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