Virgin Media Samsung AP52 box error

Im getting this error on my tv box. I have just moved in to my new flat 2day and it keeps getting stuck on ap52 as its loading. I cant phone them as i havent had the chance to buy my house phone yet. Does anybody know what could be wrong?
Thanks in advance

6 Comments

Have you got Virgin set up at your new house?

Just googled for the code and found this] forum

Where one poster says" Its deliberate. It means you've connected a box that is set for a different area ID than the one your in.

Your not supposed to even have a V-box"

You can't just plug your old box into your new house without an engineer activating it.

Original Poster

no virgin sent it out to me via courier, its a new box, i just recieved it today, i am a new customer with them

mattb_1987;3589957

no virgin sent it out to me via courier, its a new box, i just recieved … no virgin sent it out to me via courier, its a new box, i just recieved it today, i am a new customer with them



I guess they haven't activated your cable yet?

Original Poster

shauneco;3590257

I guess they haven't activated your cable yet?



Thats what i thought the problem might be. The broadband works fine and i havent had the chance to try the phone. How long can they take to activate?

It's an issue with Virgin, switch off your box leave it off for a minute or so, unplug the aerial cable and then switch the box back on, when it comes up with LD20 plug the cable back in and it should load, if not reset the box and that should bring up your TV

Original Poster

RedIron;3590324

It's an issue with Virgin, switch off your box leave it off for a minute … It's an issue with Virgin, switch off your box leave it off for a minute or so, unplug the aerial cable and then switch the box back on, when it comes up with LD20 plug the cable back in and it should load, if not reset the box and that should bring up your TV



I have tried the first step but am still getting AP52. How do you reset the box?
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