Sorry, my new phone didn't alert me to your question as I hadn't logged it into HUKD yet. Glad to hear it's sorted.
All sorted thanks
Thank you... Last ask... Did it have a chat reference?
No problem, here you go. From Sat 22nd June: CAROL: Hi my name is Carol. Please give me a moment to read your previous chat. CARL: Hi Carol. The "Like new" P20 pro you have: https://www.o2.co.uk/shop/huawei/p20-pro-like-new#contractType=paymonthly CARL: I'm interested in one. Your offer is £349 if I pay for device in full. CAROL: Thanks for waiting, Carl CAROL: Sure, I will check that for you CARL: Just wondering if you can beat that price please? I can buy the same phone cheaper at CEX and Music Magpie in "like new" condition, but the wait to deliver is a bit longer. CAROL: Let me check that for you CAROL: Please give me a few minutes while I check this for you. CARL: Thanks. CAROL: You're welcome :) CAROL: Thanks for waiting, Carl CAROL: As I have checked that, currently we do have any online promotional offer on Like New device, however we do have online promotional offer on Brand new one CAROL: Let me share the deal with you on Full device pay CAROL: The deal is for 1 month Device Plan O2 Refresh, (Huawei P20 Pro 128GB) with (Device plan-£0.00 + Airtime tariff- £26.00)incl VAT with upfront phone cost £399.00. You will get Unlimited minutes, Unlimited textsand 4G 15GB + unlimited O2 WiFi. In total your monthly cost will be £26.00. CAROL: As an online promotional offer CAROL: Here, I can offer you £75.00 Upfront cost discount CAROL: After discount you will be paying £324.00 CAROL: Sounds good? CARL: I was about to ask why I'd do that until you mentioned the discount... :-) CARL: So to confirm, I pay £324 which pays for the device in full and then it's the rolling airtime contract from then on? CAROL: Yes, that's correct. CAROL: You will just pay for the airtime cost of £26.00 CAROL: Would you like to go ahead with this offer? CARL: And as that's the rolling contract it means I'm not tied in to any contract length, so could cancel/change at any point CAROL: Yes, ofcourse, as I have offered you the deal on O2 Refresh CARL: And is the device unlocked if I want to put a different sim in at some point? CAROL: Yes, it's unlocked device CAROL: With O2 Refresh you've the flexibility to upgrade or cancel the anytime within the contract terms by just paying off the phone plan. CAROL: O2 Refresh splits your Pay Monthly bill into two parts. CAROL: The Device Plan is the cost of your phone or tablet, and Airtime Plan is the cost of your data, texts and minutes. You can trade in your phone at any time and put the cash towards paying off your Device Plan.Leaving you free to upgrade to the latest device. CARL: OK, but in my case there is no device plan, so it's all airtime? CAROL: Yes, that's right
Can you show text from chat please? They're denying the existence of this deal with me