O2 Refresh Deals

O2 Refresh Deals & Offers

292 deals 26,386 comments
Apple iPhone SE 16GB Like New (Perfect) Pay As You Go on O2 Refresh - £177.99
-103°Expired
Found 7th Nov 2017Found 7th Nov 2017
Apple iPhone SE 16GB Like New (Perfect) Pay As You Go on O2 Refresh - £177.99
Get dealGet deal
you might as well wait for Black Friday than jumping on this
You need to top up so that's another £10 on top
u6645413 m ago

Saw iphone 7 32Gb in silver almost perfect for £373 on there too



that was £267 in the summer, they really have put the prices up or we got bigger bargains
Saw iphone 7 32Gb in silver almost perfect for £373 on there too
Edited by: "u664541" 7th Nov 2017
will be the best price and probably with a full 12 months apple warranty, I may be wrong but last time we got one you had to pay £15 to have it unlocked. They have gone up massively since the summer the refresh ones were £120
Apple iPhone 7 Plus Like New Jet Black 128GB O2 Refresh
-334°
Found 24th Oct 2017Found 24th Oct 2017
Apple iPhone 7 Plus Like New in Jet Black 128GB O2. Grade A so mint condition. Got mine yesterday and warranty with Apple started when I activated it (I checked on the Apple websi… Read more
Do you just buy online or do they offer this in O2 shops too?
I was told by customer service you would not be charged line rental if you also returned the phone. I will see what I get in the way of the first bill. Phone is brilliant!
Original Poster
I did it twice and never paid a month's charge after cancelling but just a couple of days pro-rata. I'm talking about cancelling in the first 14 days.
The monthly charge doesn't get paid on day 1. I should have worded it like that.
Original Poster
MattWearmouth7 m ago

I have received my bill already for £26... and when reading into it a bit …I have received my bill already for £26... and when reading into it a bit more it says it may be pro rata’d : 1 month plus what ever you use until cancellation?[Image] [Image]


You haven't paid it yet though (that's what I was getting at) so once you cancel they will send a final bill pro-rata with the actual charge.
That's how it was for me twice. Hope this helps.
I have received my bill already for £26... and when reading into it a bit more it says it may be pro rata’d : 1 month plus what ever you use until cancellation?

32413470-iWcWL.jpg32413470-mkA6K.jpg
Edited by: "MattWearmouth" 11th Nov 2017
iPhone 7 plus Perfect (like new) 32gb O2 Refresh deal
-251°Expired
Found 16th Oct 2017Found 16th Oct 2017
Finally. If you choose 5GB with 19.99 initial and 46.00 monthly payment, 20.00 for handset and 26.00 for airtime. Cancel the airtime after you get the handset unlocked.
steviedee21st Oct

If it sounds too good to be true, it is!! I’ve spent the last 2 months t …If it sounds too good to be true, it is!! I’ve spent the last 2 months trying to resolve an issue over end balance on a refresh. . Quick summary is that from 100s of £s I’m supposed to owe 02 (I was told I’d cleared my balance when I cancelled) I was told everything was resolved and the account was closed for goo. 1 month later a debt collection agency wrote to me saying I owe £100 and I’m still trying to resolve everything. I’ve never owed anyone a penny in my life and this experience has been appalling. Just stay away. Trust me.


Duly noted.
If it sounds too good to be true, it is!! I’ve spent the last 2 months trying to resolve an issue over end balance on a refresh. . Quick summary is that from 100s of £s I’m supposed to owe 02 (I was told I’d cleared my balance when I cancelled) I was told everything was resolved and the account was closed for goo. 1 month later a debt collection agency wrote to me saying I owe £100 and I’m still trying to resolve everything. I’ve never owed anyone a penny in my life and this experience has been appalling. Just stay away. Trust me.
Original Poster
Savedotmoney18th Oct

I am waiting for a £300 iP7 again, weren't they that low on O2 refresh …I am waiting for a £300 iP7 again, weren't they that low on O2 refresh before?


this is 7 plus, not 7.
I am waiting for a £300 iP7 again, weren't they that low on O2 refresh before?
I think many know about this so called credit score hit. I say so called since many say they never got affected as they done it properly. So who knows. Eitherway yeah a tad expensive ... Heat for the effort since it doesn't matter now anyways
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iPhone 7 Plus Rose Gold 32GB Like New £452 at O2 Refresh
-142°Expired
Found 12th Oct 2017Found 12th Oct 2017
Not bad for a Plus model - cheaper than used handsets on eBay with the additional 12 month warranty (and unlocked too!). I've just ordered mine and it'll come tomorrow :) . It's … Read more
chinds55 m ago

lol Bought a phone that doesnt exist ey? good one.


It’s 256gb I meant typing error
19DembaBa1912th Oct

I got IPhone 7 Plus 264gb unlocked like new from Amazon for £300


lol Bought a phone that doesnt exist ey? good one.
19DembaBa196 h, 16 m ago

I got it 2 months ago check amazon website pre owned phones you might get …I got it 2 months ago check amazon website pre owned phones you might get lucky


Post screenshot of the Amazon transaction.
That's a good price.
I got one in black but perfectly fine condition (grade C I think but just had a couple of light scratches at the back) for £408 back in June.
SS4114 m ago

Wait until black Friday, I hear this year's event is going to be extra …Wait until black Friday, I hear this year's event is going to be extra special with everything you want being free.Don't live for today, live for black Friday!


Thanks today is Friday but I don’t know which colour it is, how do you select the colour i want to make mine White Friday is it possible
iPhone SE 64GB / o2 Refresh Deal @ £225.99 *PERFECT condition*
-73°Expired
Found 12th Oct 2017Found 12th Oct 2017
seems like lowest ever for PERFECT condition
mcormack9 h, 47 m ago

64gb model is old.32 & 128 gb are current models.COLD!


NEVER consider the 64Gb. Don't even look at it. It's THAT OLD.

This is the only possible use for an iPhone 64Gb :

32244090-8mi4g.jpg


Get the newer otherwise-identical 32Gb instead - it's from 2017.
mcormack9 h, 34 m ago

64gb model is old.32 & 128 gb are current models.COLD!


Yeah it came out last year. 2016.

What sort of idiot uses a phone that's over 12 months old !!!

It's absolutely useless...

32244085-HG8CL.jpg
64gb model is old.
32 & 128 gb are current models.
COLD!
Original Poster
Cheapasnowt6 m ago

Classic newbie error. Posting an apple deal and hoping it wouldn't be …Classic newbie error. Posting an apple deal and hoping it wouldn't be freezing!


Seems like a good deal to me,so posted.This is more than 60£ cheaper than Refresh deal posted last which i see people voted hot .
Classic newbie error. Posting an apple deal and hoping it wouldn't be freezing!
iPhone SE 64GB / o2 Refresh Deal @ £288 *LIKE NEW condition*
100°Expired
Found 6th Oct 2017Found 6th Oct 2017
It's back. How it works (thanks to aaqeel): Insert sim, activate your iPhone. Don't use any minutes/text/data. Ring 202, request for unlock code first. Once request goes through,… Read more
Get dealGet deal
I bought the SE in July on the refresh, I did not activate the sim, did not even put it in the phone - I called from my own phone and cancelled the air time no probs as I already paid off the phone. Why does everyone say you need to activate the sim??

This is the 2nd phone I bought on refresh, the 1st I activated the sim but cancelling that one was a nightmare - sent me a bill for the whole airtime contract in one go even though I was 1 day into contract - well within 14 days - o2 on that occasion made it an unpleasant experience!
kamran955821 m ago

Those 50 points can make or break a mortgage application.



yep agree normally add that but for some reason didn't, score returned to normal the following month and we did do 4 phones so could expect a hit anyway.
Edited by: "eslick" 31st Oct 2017
I never do this again. They messed with my credit score and I had to call them more than 10 times!
eslick6th Oct

bought 3 SEs in July for £120 smaller versions, sold 3 5S to Game for £130 …bought 3 SEs in July for £120 smaller versions, sold 3 5S to Game for £130 each which we bought 2 of them for £96 on refresh deals they all came brand new never been activated, also got at the time a 7 for £267 always worth keeping an eye out for them if looking for a new one. Make sure you tell them you want to cancel in the 14 day cooling off period or they will try and charge you the full first month and keep copies of any webchats you have with them. No issues from our side on those or two previous ones we have done, credit score does drop by about 50 points but no real bigy.


Those 50 points can make or break a mortgage application.
appears to have vanished.. unfortunately
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Motorola Moto G5 Sapphire Blue 16GB 2GB RAM Sapphire Blue £129.99 @ O2 PAYG
962°Expired
Found 31st Aug 2017Found 31st Aug 2017
Specs: Screen : 5.0 inches (1080x1920) (441 ppi pixel density) (IPS LCD), Camera : 13MP (Records at 1080p), OS : Android 7.0 Nougat, Battery : 2800 mAH removable battery, … Read more
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is this sat nav thing with the compass really a big issue? for an occasional google maps user? im still toying with the idea of getting the mrs this but dont want it to be worse than her samsung a3
McBloody28 m ago

is it dual sim?

Nope
If u need dual SIM you LL have to buy from Amazon.
is it dual sim?
I unlocked one for my sister a couple of weeks ago. Used ebay mobunlockingmaster and cost £1.79. Worked fine.
For those folks planning to buy and unlock the phone, a word of caution. I have had a couple of phones on pay as you go on O2 recently, both of which have had to be returned as I couldn't get them unlocked anywhere, and I tried unlockers all over the world / net / high street. The phones were simply too new and the unlockers didn't have the codes for the IMEI numbers. O2 won't unlock the phone unless you have owned / used it for year, and you stump up £20. So be prepared to have to return the phone at your own cost, under the 14 day cooling off period, it worked okay for me on both occasions, but you do have to chase O2 to get your refund. Good luck, hope it works out better for everyone than my own experience. As always YMMV.
Iphone 7 plus Rose Gold 32 GB Perfectly fine (like new) on O2 refresh - £417.99
385°Expired
Found 8th Aug 2017Found 8th Aug 2017
Most of us already know how this works. This is a nice way of availing a prime handset. But beware of a temporary impact on your credit scores. You need to click the 3GB 129.99 up… Read more
Dear MKH Thanks again for so kindly taking the time to check this out for me and for replying so promptly very much appreciated I'll keep my eyes peeled on O2 refresh for any better deals now I ve thanks to you got a better idea of what to look for
Dear MKH thank you so very much for kindly taking the time tori rustle reply AND for taking the time to check this out for me. I'll keep my eyes pealed...thanks again
Original Poster
HarpyluvZephyrus12 m ago

Dear MKH thank you so much for posting the instructions on how to do this …Dear MKH thank you so much for posting the instructions on how to do this I'm still a little bit confused would you mind clearing up a few points for me I see there are some iPhones in stock on refresh at the moment but I can't see the 3 GB data 129.99 upfront option. Should I select the deal with the highest upfront cost and lowest monthly cost instead. Ideally I'm looking for a refreshed iPhone 7 either not plus or plus with more storage than 32gb. If you can spare a moment I'll be really grateful if you could give me the heads up on what do you like should go for at the moment thanks ever so much for what you've done so far anyway



the prices have gone up unfortuntely and this deal is not available for 3gb 129.99 upfront option. the next cheaper option I can see is if you select 32gb "almost perfect" condition and selecting 3GB, unlimited min+text and 119.99 upfront 37.00 a month. The device cost £479.99 is too much considering todays market when Iphone 8 and X is released.
Edited by: "mkh93" 18th Nov 2017
Dear MKH thank you so much for posting the instructions on how to do this I'm still a little bit confused would you mind clearing up a few points for me I see there are some iPhones in stock on refresh at the moment but I can't see the 3 GB data 129.99 upfront option. Should I select the deal with the highest upfront cost and lowest monthly cost instead. Ideally I'm looking for a refreshed iPhone 7 either not plus or plus with more storage than 32gb. If you can spare a moment I'll be really grateful if you could give me the heads up on what do you like should go for at the moment thanks ever so much for what you've done so far anyway
If anyone wants a 128gb sealed and boxed black 7 plus, I have one going for £650 posted
Apple iPhone SE 64GB Perfectly Fine £192 (O2 Refresh)
865°Expired
Found 7th Aug 2017Found 7th Aug 2017
One of the bigger memory versions of the SE at a reasonable price with the usual O2 caveats. Check previous deals how to go through to get the lower price (i.e. Pay the handset off… Read more
Get dealGet deal
Original Poster
dybydx5th Sep

Just had final bill come through - they're trying to charge me …Just had final bill come through - they're trying to charge me £272.99.Here we go again to get another O2 Refresh deal final bill corrected.

That sucks man. Good luck. My final bill came in as -£8 so it can be done!
Just had final bill come through - they're trying to charge me £272.99.
Here we go again to get another O2 Refresh deal final bill corrected.
Oos
Original Poster
MagicGS29th Aug

Bit more information. Device was finally replaced by o2 complain …Bit more information. Device was finally replaced by o2 complain resolutions. Received new refurbished rose gold and went away this weekend with it. On using it device started crashed and restarting over and over again 😡😡😡😡 manage to an apple appointment on Monday and device replaced by them luckily there and they. The o2 nearly new experience had been shocking for us ha. Maybe it was bad luck but 2 devices with both major issues sold as perfectly new no way. Pictures from 1st phone taken lost and second one I manage to do a backup and restore the new device. Apple confirmed hardware fault as could see the crash logs. Just to give people heads up what might happen ha

Ouch! For what it's worth, I've had zero problem with mine and I'm messaging on it now. Very happy with it all. Just got to wait for the next month credit score to see if it has dropped hundreds...
Bit more information. Device was finally replaced by o2 complain resolutions. Received new refurbished rose gold and went away this weekend with it. On using it device started crashed and restarting over and over again 😡😡😡😡 manage to an apple appointment on Monday and device replaced by them luckily there and they. The o2 nearly new experience had been shocking for us ha. Maybe it was bad luck but 2 devices with both major issues sold as perfectly new no way. Pictures from 1st phone taken lost and second one I manage to do a backup and restore the new device. Apple confirmed hardware fault as could see the crash logs. Just to give people heads up what might happen ha
iPhone 7 (like new) on O2 Refresh - £355.99
-182°Expired
Found 7th Aug 2017Found 7th Aug 2017
Not as cheap as some previous O2 Refresh deals posted for an IPhone 7, but this still merits a mention being available again for £356. Select the £109.99 up front cost, with £… Read more
Get dealGet deal
furrygg2 h, 21 m ago

All I can tell you is that the person I spoke to told me there was no way …All I can tell you is that the person I spoke to told me there was no way I could cancel without paying. I recorded this conversation. I f I can see in the t&cs that this is wrong then I will complain


Go back through one of the old threads terms are in there but complains after cancellation aren't been changed. But anyone doing it now I would say make sure you say you are cancelling in the 14 cancellation period.
eslick9th Aug

that is not correct at all, did it in the last 2 weeks with 4 phones, no …that is not correct at all, did it in the last 2 weeks with 4 phones, no issues at all, first one said you need to do the 30 days notice, told her I had the webchat that said you didn't and the terms said you can cancel in the first 14 days she went away and came back and said I was correct. The next one I told them I wanted to cancel in the first 14 days and she said that's ok, normally if you aren't in the first 14 days you have to give the notice. Next two no issues at all, final bills generated for two of the phones and owe less than a pound, final letters to close the accounts are also through.

All I can tell you is that the person I spoke to told me there was no way I could cancel without paying. I recorded this conversation. I f I can see in the t&cs that this is wrong then I will complain
furrygg8th Aug

You can cancel within 14 days, but that would include cancelling the …You can cancel within 14 days, but that would include cancelling the contract and returning the handset. If you keep the handset they will require 30 days notice. That was my experience



that is not correct at all, did it in the last 2 weeks with 4 phones, no issues at all, first one said you need to do the 30 days notice, told her I had the webchat that said you didn't and the terms said you can cancel in the first 14 days she went away and came back and said I was correct. The next one I told them I wanted to cancel in the first 14 days and she said that's ok, normally if you aren't in the first 14 days you have to give the notice. Next two no issues at all, final bills generated for two of the phones and owe less than a pound, final letters to close the accounts are also through.
furrygg11 h, 48 m ago

You can no longer cancel within 14 days. You must give 30 days notice.





They may say that - if you switch it to PAYG (or request a PAC and port the number out - Asda SIM is 50p if you don't have one) you can be out in a few days. The first bill may still go out depending on the billing cycle but the line rental then gets credited back.
Edited by: "Anon" 8th Aug 2017
oasismark6 h, 28 m ago

just looking at this, can you get quidco cashback also as you are buying a …just looking at this, can you get quidco cashback also as you are buying a 24 month contract, or do they deney it because you cancelled it

They deny the cashback if you cancel airtime within six months.
Apple iPhone SE Like New Almost Perfect 16GB £115.99 o2 refresh
771°Expired
Found 17th Jul 2017Found 17th Jul 2017
O2 refresh deal The kind where you purchase the refurbbed phone with airtime contract then cancel the airtime contract and payoff the phone price within your 14 day cooling off pe… Read more
Cloudane18th Jul

Daily reminder (since these SE deals come up every day) that 16GB is …Daily reminder (since these SE deals come up every day) that 16GB is extremely tight nowadays. But probably fine if you just want a "smart dumbphone" and don't want to put more than a couple of apps on it.


Cheapest I can find an iPhone se is £360 second hand on o2
Mrs.Z18 h, 24 m ago

Thankfully I managed to get it sorted quite easily after posting but I …Thankfully I managed to get it sorted quite easily after posting but I would definitely warn others against trying it. So many people were successful so I naively believed I would be as well. Was so relived when I finally got it all sorted and got the phone at a bargain price, wasn’t fussed about the credit hit at the time as my score has actually increased from three months ago regardless. For the sake of peace of mind though I wouldn’t go through it again


I'm still waiting for mine to be resolved, despite leaving O2 nearly 2 months ago, they're still taking money from me!!
lanceuppercut14th Oct

I had a similar issue, took out a 7, paid off shortly after getting it and …I had a similar issue, took out a 7, paid off shortly after getting it and cancelled airtime contract within a few days of getting it. Over the course of the month, I spoke to lots of different people on live chat and 202 to confirm it had been cancelled.The following month, I get a £65 bill, called up, got it refunded and asked if the refresh airtime was cancelled, yes it's cancelled they said...Next month, same again and against a refund to be processed. I get through to someone who sorted it as apparently something wasn't flagged when cancelling my airtime, lovely. So they cancelled that as I shouldn't have been liable to pay that.Next month, £500+ bill comes through. Which was the entirety of the refresh airtime which had been cancelled, hmmmm...In the end escalated to the complaints department (https://www.o2.co.uk/how-to-complain), got all that month refunded, after being £500 down for the month ("thanks o2") and broke out of my 12m SIMO contract without early termination fees and have since moved networks.This month, £50 early termination fee for my SIMO contract (ffs), which is now in the process of being refunded.tl'dr, O2 are a bunch of incompetent *******.


JamesSmith14th Oct

It's abundantly clear that Refresh/cancellation deals are high risk, …It's abundantly clear that Refresh/cancellation deals are high risk, affect credit ratings, and whilst it's an legal loophole of O2's own creation, time and time again I'm reading about the misery they are causing with "mysterious" billing errors and termination fees when people try to exploit it, requiring time and persistence to resolve. Same as cashback deals that can be problematic, the refresh deals are biting people on the bum and these deals appear again and again on HUKD without caveats.. I think it's time Refresh deals stopped being posted as regular deals on hotukdeals. I really never understood why they are posted routinely nobody disputes they cause a credit ratings hit.


Thankfully I managed to get it sorted quite easily after posting but I would definitely warn others against trying it. So many people were successful so I naively believed I would be as well. Was so relived when I finally got it all sorted and got the phone at a bargain price, wasn’t fussed about the credit hit at the time as my score has actually increased from three months ago regardless. For the sake of peace of mind though I wouldn’t go through it again
Mrs.Z17th Sep

Argh I'm having nightmares with them over cancelling - first they charged …Argh I'm having nightmares with them over cancelling - first they charged me two bills and told me they'd sort it out now they've billed me £200 early termination fee oOi will never use o2 in future, they've caused me so much hassle and don't now how to sort it out. I cancelled within 14days


It's abundantly clear that Refresh/cancellation deals are high risk, affect credit ratings, and whilst it's an legal loophole of O2's own creation, time and time again I'm reading about the misery they are causing with "mysterious" billing errors and termination fees when people try to exploit it, requiring time and persistence to resolve.

Same as cashback deals that can be problematic, the refresh deals are biting people on the bum and these deals appear again and again on HUKD without caveats..

I think it's time Refresh deals stopped being posted as regular deals on hotukdeals. I really never understood why they are posted routinely nobody disputes they cause a credit ratings hit.
Mrs.Z17th Sep

Argh I'm having nightmares with them over cancelling - first they charged …Argh I'm having nightmares with them over cancelling - first they charged me two bills and told me they'd sort it out now they've billed me £200 early termination fee oOi will never use o2 in future, they've caused me so much hassle and don't now how to sort it out. I cancelled within 14days


I had a similar issue, took out a 7, paid off shortly after getting it and cancelled airtime contract within a few days of getting it. Over the course of the month, I spoke to lots of different people on live chat and 202 to confirm it had been cancelled.

The following month, I get a £65 bill, called up, got it refunded and asked if the refresh airtime was cancelled, yes it's cancelled they said...

Next month, same again and against a refund to be processed. I get through to someone who sorted it as apparently something wasn't flagged when cancelling my airtime, lovely. So they cancelled that as I shouldn't have been liable to pay that.

Next month, £500+ bill comes through. Which was the entirety of the refresh airtime which had been cancelled, hmmmm...

In the end escalated to the complaints department (https://www.o2.co.uk/how-to-complain), got all that month refunded, after being £500 down for the month ("thanks o2") and broke out of my 12m SIMO contract without early termination fees and have since moved networks.

This month, £50 early termination fee for my SIMO contract (ffs), which is now in the process of being refunded.

tl'dr, O2 are a bunch of incompetent *******.
Edited by moderator: "removed swear" 14th Oct 2017
Xperia xz like new o2 refresh £264
530°
01/05/2018Expires on 01/05/2018Found 2nd Jul 2017Found 2nd Jul 2017
Pretty decent price for the Xperia xz in perfect condition. Usual refresh drill here order and pay off immediate to stop any other price increase,and get you unlock code as soon as… Read more
I have come to buy this and after reading the camera comments I have changed my mind. My s4 active is taking blank photos when I press the shutter too fast. What is the cheapest camera on a new phone that has a fast shutter speed I need to replace my phone.
Here's a more balanced take on the camera:

Experia Forum
Edited by: "Mr.Punch" 27th Jul 2017
nexus76

ignore this comment the camera is fine if used in manual



Ignore THIS comment. Simply not true. Check out the long-running threads on the Sony forums. The camera is a mess.

Even if it were true, buying a phone that takes crap photos in automatic mode - which is what 99% of us do - is a waste of money.

Original Poster
jongoose22 m ago

Why so aggressive?


​Agressive? ill informed comments are moronic so what's agressive about mine.
Edited by: "nexus76" 10th Jul 2017
nexus762 h, 38 m ago

​No its not ignore this morons comments, still same price.



Why so aggressive?
O2 Refresh iPhone SE 16gb £102 or 64gb £192 (RECONDITIONED)
1198°Expired
Found 29th Jun 2017Found 29th Jun 2017
O2 have dropped the price of their iPhone SE on refresh Means you can get the following: 16gb (perfectly fine) £101.99 £29.99 plus £3 x 24 64gb (perfectly fine) £192 £0 plus £8 x … Read more
Get dealGet deal
Just an update in case this helps others for future Refresh deals. I used the upgrade option to obtain a couple of additional devices for family members and to get a longer Apple warranty (the longest was April 2018 for a 16gb SE handset), finally switching to PAYG. I tried switching to PAYM Sim Only then close that in the 14 day cooling off period for that account, as suggested on here, but they still claimed I needed to give 30 days notice so switched to PAYG - I was probably just unlucky with the agent I spoke to. My second/final bill online showed a breakdown of each new period/tariff and then credits against the first payment. Once I had switched to PAYM Sim Only, the upgrade option for additional handsets was no longer available, so keep that in mind if you do want to request any more.

It is worth noting that although it did not do a credit search on each upgrade application, the new handset agreement (followed by account closure) each appear on the credit report. On my Clear Score and Noddle, the credit score itself does not appear to have been affected beyond when the first contract was taken out, when the score dipped slightly.

If I had paid in full for the device each time, I assume there would have been only the one entry on my file (for the airtime) as I would only have been the one credit agreement. Would the upgrade option still be available for the handset if paid for in full? I assume so and if that is the case, if participating next time I will probably take that route just to keep it less complicated and only one credit file entry (it will also mean I could probably request, if required, another handset as soon as I get the despatch confirmation). I would also request a PAC and transfer the number out to close the account, as going the PAYG route added another week until it was processed.

Finally, if anyone is looking to sell any old handsets, it is worth checking Game as well as other online trade in companies, as they offered the best price instore when I checked to get rid of our older iPhones (more than I paid for the refurbs - so effectively free upgrades ).
I have just been hit with a £275 bill lol

paid my first month of £15 was told I would get a credit for that which shows at £9 but now also have a bill for £275

phoned them and the guy said I wouldn't have to pay the £275 but didn't fill me with much confidence about what he is doing to correct it

said they would txt me but I might have to pay another £15
peanuted3rd Aug

What was that? Their calculation for termination fees is totally wild

Their termination fee, when they charge it (in error) is what remains of your 24 months line rental (normally about 23 months if they have already billed the first payment).

So far my second bill shows a credit - the breakdown shows each period of time with my different upgrade tariffs until I finished. My error was switching to PAYG (or rather letting them send the PAYG and the transfer, as that added an unnecessary week of line rental - I should have just requested the PAC). I await my final bill to see if it has been processed correctly.

In the end it has cost me about a month of line rental but I did a few upgrades. Worth noting that although it didn't seem to credit check for each upgrade, each is reported as a new contract on Equifax/ClearScore . I expect next month will show them all settled but it has brought my score down this month (I know there are different views on whether this matters or not).
peanuted3 h, 25 m ago

What was that? Their calculation for termination fees is totally wild


£285. I believe it was effectively 24 months line rental.
nuttyphilt4 m ago

The full amount.


What was that? Their calculation for termination fees is totally wild
Edited by: "peanuted" 3rd Aug 2017
iPhone 7 Perfectly Fine 32Gb O2 Refresh - £303
1938°Expired
Found 29th Jun 2017Found 29th Jun 2017
Just noticed, O2 have dropped their prices for Like new iPhones. The best deal I could find was for iPhone 7 32Gb Perfectly fine, Tariff £109 upfront and £33 plan for 5Gb. This b… Read more
Get dealGet deal
i never recieved my final bill however if you log into my o2 on laptop or desktop and go to your account on left click payment history and there should be pending payment amount in my case it was £25.16 cr (credit) you then need to go to o2.co.uk/app…=34 and claim that money back
Finally sorted,a bit of a headache but it's finally sorted,first bill £28 taken from my account then the £492 final bill produced,had to call them several times..few days ago another final bill produced -£512 something had to call to get the difference of £21 something refunded into my account..glad it's all finished now,a bit of a headache but it's totally worth it,thanks again OP
Preying_Eyes7th Aug

Guys, any recommendation for iphone 7 lightning headphone or adapter?


Just buy the official one from Apple, I saw an official one on eBay for £6.95, don't buy cheap unofficial ones because they stop working on iOS 10.3.
Guys, any recommendation for iphone 7 lightning headphone or adapter?
Original Poster
BoGoF4 h, 52 m ago

its been nearly a month since i cancelled and still havent recieved my …its been nearly a month since i cancelled and still havent recieved my final bill or first months refund....has anyone else had theres without contacting o2 about it?

Your final bill will arrive 14 days after the disconnection date.
Huawei P9 (NOT lite version) Grey 32GB Dual Leica lens camera phone (2 x 12MP) £297.99 on O2 Refresh
-198°Expired
Found 20th Jun 2017Found 20th Jun 2017
Looks like the best price you can get for this at present though has been cheaper about 5mths ago - so worth checking if you don't have a TARDIS and want a phone now. As with all … Read more
urz1827 m ago

I'm an o2 pay and go customer, do you need to be on contract to get this …I'm an o2 pay and go customer, do you need to be on contract to get this deal?


No, even a non-O2 customer can avail of this deal.

Has been cheaper though (almost £70 lower), so this is not the best deal for this phone they've ever done: Huawei P9 £229.99 at o2

I'm an o2 pay and go customer, do you need to be on contract to get this deal?
Sort by featured and it's third from bottom.
Original Poster
beatlesun

It looks like you can get this for £277.99 by selecting the 6GB data … It looks like you can get this for £277.99 by selecting the 6GB data option (£109.99 + £7 x 24).


Can't see how you got that?
It looks like you can get this for £277.99 by selecting the 6GB data option (£109.99 + £7 x 24).
iPhone 5s O2 Refresh 144 pounds
-39°Expired
Found 13th May 2017Found 13th May 2017
Hi, This is an O2 refresh deal on iPhone 5s. As usual, cancel the airtime plan and pay off the phone fully 24x6 = 144 GBP Seems a nice deal, despite being an old model.
Get dealGet deal
5s 16gb still available for £129 just select pay as go under tariff
Rich069

​SE like new still at £168. Last "like new" i had was exactly that-mint co … ​SE like new still at £168. Last "like new" i had was exactly that-mint condition.



That's rubbish - I've just bought a 64GB unlocked SE from Cash Generator for £129, therefore any other deal is no good
Mada06

I don't see how this is particularly great considering the iPhone SE was … I don't see how this is particularly great considering the iPhone SE was available recently for only about £10 more.



​SE like new still at £168. Last "like new" i had was exactly that-mint condition.
Original Poster
Mada06

I don't see how this is particularly great considering the iPhone SE was … I don't see how this is particularly great considering the iPhone SE was available recently for only about £10 more.



Well, I've seen that deal but it was "Like New", not really new as this one.
Brand new Samsung Galaxy S7 £393.99 on O2 refresh
-157°Expired
Found 25th Apr 2017Found 25th Apr 2017
O2 refresh have an offer which seems to expire tomorrow on a brand new Samsung Galaxy S7. The upfront cost is £9.99 and the device plan is £16 per month. You can choose any tariff … Read more
grove39

Are you another one that thinks anything more than 50p for a phone is … Are you another one that thinks anything more than 50p for a phone is expensive ?



50p? Way too much.
philjstephenson

poor deal, expensive handset and these O2 refresh deals still require a … poor deal, expensive handset and these O2 refresh deals still require a credit check and contract - whether you can cancel that later dont come into it, therefore this isnt a deal for everyone...cold



Are you another one that thinks anything more than 50p for a phone is expensive ?
I think S7s are brilliant phones and the majority or people who disagree have never owned one.
dantesfireplace

Do NOT buy the S7 if you care about Video recording. 1080fps@60 suffers … Do NOT buy the S7 if you care about Video recording. 1080fps@60 suffers from stuttering and anything higher/lower looks terrible at lower frame rates. Search google for 'S7 video stutter' for confirmation how common the issue is.Device storage (not SD card) used for saving.I got the phone yesterday and updated to Android 7 straight away, then checked the video today and it's just junk ... so disappointing.I've been buying Android phones (as well as an iPhone in 2015) for about 7 years and it never ceases to amaze me how they screw up these functions when the previous version, the S6, handled it fine.It's a year after the release of this phone so it's safe to say it's hardware related.If you don't care about video ignore the rant.



Just tested on my S7 Edge and no such problem. Isn't the S7 identical hardware?
poor deal, expensive handset and these O2 refresh deals still require a credit check and contract - whether you can cancel that later dont come into it, therefore this isnt a deal for everyone...cold
Samsung Galaxy S7 Edge Like New Perfectly Fine 32GB on O2 Refresh
-64°Expired
Found 23rd Apr 2017Found 23rd Apr 2017
Seems a good price Samsung Galaxy S7 Edge Like New Perfectly Fine 32GB O2 refresh deals have been posted many times on here where you order the contract and then cancel the airtim… Read more
thespiderpig

Thanks, Just trying again now.Did you wait for the unlock code before … Thanks, Just trying again now.Did you wait for the unlock code before cancelling the airtime?


Lady on chat has taken the request now, I've also called 202 to cancel, all nice and easy
And as a bonus the unlock code came through whilst on the phone (took 10 minutes!)
jjsm639

I inserted the sim made one phone call and that was it the sim was … I inserted the sim made one phone call and that was it the sim was registered, I then rang 02 from my landline to request unlock, I got an email 4 days later. You can do it via the online form but I found it to be a pain.


Thanks, Just trying again now.
Did you wait for the unlock code before cancelling the airtime?
thespiderpig

Just received my phone, really happy its immaculate - not a mark on it. I … Just received my phone, really happy its immaculate - not a mark on it. I am now on online chat to get it unlocked and they are saying 'The phone has to be used at least for 24 hours in the O2 network before placing the request for unlocking. ' If I try to do it on my online account, it says page 'It looks like somethings gone wrong' Anyone else been told this?



​I inserted the sim made one phone call and that was it the sim was registered, I then rang 02 from my landline to request unlock, I got an email 4 days later. You can do it via the online form but I found it to be a pain.
Just received my phone, really happy its immaculate - not a mark on it. I am now on online chat to get it unlocked and they are saying 'The phone has to be used at least for 24 hours in the O2 network before placing the request for unlocking. '
If I try to do it on my online account, it says page 'It looks like somethings gone wrong'
Anyone else been told this?
Edited by: "thespiderpig" 28th Apr 2017
nd4spd

They have plenty in stock in almost perfect which is £321,99 according to … They have plenty in stock in almost perfect which is £321,99 according to customer service stock list (not sure if she was telling the truth) but not for online stock she advised to phone sales to place the order.


Did you ask about perfectly fine?
OnePlus 3T 64Gb version, Like New: "Perfect" condition = £267.99 @ O2 Refresh
-57°Expired
Found 20th Apr 2017Found 20th Apr 2017
Choose any up-front tariff for £99.99 (e.g 500Mb plan). Pay for the remainder of the phone (Device) plan in full once you receive it by calling them. And also cancel the Airtime.… Read more
ssjinzo

https://youtu.be/RJpgm4I6AXsSeems like the Mali gpu is a pretty good for … https://youtu.be/RJpgm4I6AXsSeems like the Mali gpu is a pretty good for emulating gpu in the honor 6x for a budget phone thought you may find that video interesting as you are into games emulation. Didn't think the Kirin chipset would beat out the Snapdragon 820 in all fairness.


I saw this, looks great, but still no where near as smooth as the 821.
08sam1

I meant its significantly more powerful for emulating gamecube games. ;p


https://youtu.be/RJpgm4I6AXs
Seems like the Mali gpu is a pretty good for emulating gpu in the honor 6x for a budget phone thought you may find that video interesting as you are into games emulation. Didn't think the Kirin chipset would beat out the Snapdragon 820 in all fairness.
It wouldn't let me check out with the deal any way. So I phoned 02 they told me they was out of stock. I asked could I be notified by email when they are back in stock but they told me they me they don't do that.
Original Poster
alanwhite17

Has the refresh deal gone up to £273.99 or am I doing something wrong on … Has the refresh deal gone up to £273.99 or am I doing something wrong on the 02 website?



It's the same - you were choosing the wrong option. Read the initial deal post again, especially the 1st line.
Has the refresh deal gone up to £273.99 or am I doing something wrong on the 02 website?
Samsung Galaxy S7 Edge 32GB Like New (Black/Gold/Pink) Unlocked (see details) £297.99 @ O2 Refresh
896°Expired
Found 7th Apr 2017Found 7th Apr 2017
10 steps to getting an S7 Edge for around half the retail price: 1. Click the ‘Get deal’ link 2. Ensure 'Perfectly fine' is selected 3. Choose your colour (all in stock at time of … Read more
The worst company in the world!
Got sent a faulty phone. Returned it 3 weeks ago and still no refund. They are still taking money out my account for line rental.

Spent hours on the phone with each person sounding more convincing than the other.

A complete shambles
So i think , ive made £15 on this deal ;-) and got a S7 edge for £297.99 , cant see me doing same again in a few yrs time, all the hassle ive had !
Thanks for your email.


I’m sorry your bill is incorrect, I’ve arranged for a credit of £287.50 to be applied to the account to clear the termination charges. You’ll receive a revised bill tomorrow showing £30 in credit. I’ve arrange for this to be returned to your bank in the next ten working days.

Kind regards

Michaela Wilkinson | O2
My tariffs - Early Termination (VAT Not Applicable) : 06 May 17 - 06 Apr 19
287.50
My monthly extras\x09
0.00
What I've used\x09
Calls
0.00
Messages
0.00
Mobile internet browsing and downloads
0.00
Other charges & credits\x09
-30.00

Total before VAT\x09
257.50
VAT\x09
0.00

Total new charges\x09257.50

Total amount due\x09
£257.50

Just had an email bill for this month £257, haha, should be a good phone call, paid phone in full, cancelled within a week and got cancellation email.
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