Posted 16th Nov 2022
I sold a Samsung tab S6 lite Sm-P613 brand new sealed to a buyer on eBay.
It was correctly listed with all the details and pics clearly shown in both the listing and the label and model number on the box clearly shown.
He is blaming eBay saying he searched for a SM-P615 and my listing came up. (Not my error)
He has opened the box and broken the seals, so no longer a brand new item and I stand to lose a decent amount in resale value. Not only that he lied to eBay when raising the return request saying Wrong item sent (not so and has admitted it)
Because of this eBay have automatically authorized the return request.
Further to this eBay has included a refund in the buyer postage (why? if the item was received).
I have spoken to CS about this and I'm dismayed at this request, but aren't being very helpful tbh and are saying just accept it and if there's anything wrong with it contact us.
Why the heck should I accept a return on something that is clearly the buyers error and has devalued the item by opening it?
It was correctly listed with all the details and pics clearly shown in both the listing and the label and model number on the box clearly shown.
He is blaming eBay saying he searched for a SM-P615 and my listing came up. (Not my error)
He has opened the box and broken the seals, so no longer a brand new item and I stand to lose a decent amount in resale value. Not only that he lied to eBay when raising the return request saying Wrong item sent (not so and has admitted it)
Because of this eBay have automatically authorized the return request.
Further to this eBay has included a refund in the buyer postage (why? if the item was received).
I have spoken to CS about this and I'm dismayed at this request, but aren't being very helpful tbh and are saying just accept it and if there's anything wrong with it contact us.
Why the heck should I accept a return on something that is clearly the buyers error and has devalued the item by opening it?
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sorted byWhen you speak to a Manager, advise that the buyer opened the return under "wrong item sent", when in actual fact you sent what was exactly described in the listing.
Advise that because the item was sent sealed, and now the buyer has broken the seal, the resale value has decreased. Demand compensation for this.
I can't stress enough how you have to escalate to leadership. If you don't get anywhere, contact eBay's office of the president team.
Good luck (edited)
CS though.
Explain the same situation and say that the user has already broken the seals and you wouldn't be receiving the item in the condition that they were in.
If they send it back before you contact them on eBay, it doesn't matter. Just say the same thing but that you received a return for a refund and the item is not in the condition that you sold it for and it's now damaged.
You will have proof in your messages that the buyer has opened the seal as indicated in your OP. Use that when you're talking with the eBay representatives.
If everything is correct in the OP, then he should not receive any money back. He has misused the policy on eBay and stupidly provided proof to you that he's manipulated the item. (edited)
I don't own a business, I buy and sell a few phones and other bits to make a few quid as do many others on here.
It's not as if it's rolling in.
Irrespective, I'm listed as a private seller on eBay not business.
I’m going to end up with the phone returned and about £15 of postage costs for the pleasure.
Will never sell on eBay again.
After it was delivered, I got a message saying I asked you for Shade X - which she didn't - and, I would like you to supply the shade I asked for, or I will request a refund. I was completely baffled.
I gave her the benefit of the doubt and asked if she got me mixed up with another seller, and highlighted I hadn't done anything wrong at all, nor had I received any messages about shades. She then told me you are not helpful, which annoyed me a bit.
Haven't heard from her since - I told her ebay would be able to check my listing and our correspondence, she's been quiet so far. (edited)
The buyer has agreed a partial refund and eBay have said they have added protection to my account for this return which means I am not responsible and that I do not have to pay anything other than the partial refund.
Good news and a relief.
Sorry.
Ebay sides with the buyer almost every time
a big risk, say you received a book, and not your item
If your listing came up when he searched for the 615 model, then it's partly eBay's fault, but also largely his IMO, assuming the model number was clearly stated.
I would escalate the issue, because you shouldn't be out of pocket over this. Sometimes I swear the people who make these decisions have zero common sense.
once a guy bought a jacket from me. He used it for some
10 days then raised a return request under the guise: item not as described. He sent it back smelling of bo and smoke. As the jacket was a down jacket I had to pay to get it laundered at a dry cleaners. Ebay didn’t cover the cost and only refunded me the return postage i had to pay as a good will gesture. Ebay and that guy who did that to me are scumbags. I deleted my ebay account after than. Had a three year hiatus after that experience. I then rejoined when I wanted to buy something and the first thing I did when I rejoined was find all the low lifes who had wronged me before and blocked them
from seeing any potential future auctions. Other than that it sounds like there’s little you can do as ebay treats sellers with contempt.
I've had someone send me like new shoes stinking of smoke (I was the buyer) and I wasn't sure how to prove it. Luckily eBay didn't ask me for proof, but how would I? Everything about their return process is about proof, who can provide stronger evidence, and unfortunately as a seller you can barely prove anything even with a video. (edited)
I presume you got this free as part of a promotion so it's hardly like you have lost anything, you will just end up getting a bit less for it than you anticipated but selling on ebay you could have got totally mugged i.e. sent a brick back...
Sell on Facebook / Gumtree but you have to accept you will not get as much as selling on eBay.
Accept what? That a buyer can't be bothered to check what he's buying when it's clearly described and tries to mug both eBay and myself off by making false claims?
Maybe pay him a visit if he’s close by lol
I just sold via eBay and a seller with 0 feedback outbidded someone in the last seconds, didn’t realise and posted, wonder if they’ll try anything
Its not commonly known but there is a policy of taking it further and eBay often refund the seller if for example the buyer sends something back that’s not what was sent or is blatantly taking the mick. You may need to phone them to get it escalated however.
I notice this guy has a couple of neg feedbacks as a seller, one calling him conniving and another saying he was a time waster and incorrectly listed an item.
Tbh I think this guy is a bit of a rump and trying to play the system.
He has blatantly falsely represented the reason for the return to circumvent the return process and have ebay automatically authorise a refund.
I'm gonna post our exchange of messages below, so others can give an opinion of this buyer.
I find it comical that he blames me, saying wrong item sent, then eBay, then me again and eBay again and then threatens me with possible negative feedback
This guy can't seem to get it into his dumb skull that the error is all his for not bothering to check the listing description that at least 4 times clearly mentions and shows the exact model being purchased.
You'd think someone spending nearly £300 would check and check again before hitting the BIN button?
Hi, you have made a return request stating that I sent the wrong item.
I have checked the listing and it was correctly listed as an SM-P613 which is the WiFi model.
These normally retail at around £359 for the Oxford Grey WiFi model.
The 4G model is currently on sale at Currys for £429.
I find it a little unfair that you have stated 'Wrong item' as your return request.
Have you opened this item in any way, are the seals intact?
Thanks, Mark
What I meant was that I put Galaxy Tab S6 Lite -grey 128gb SM-P615 in the search engine and yours came up, I only saw that it was a Galaxy Tab S6 Lite -grey 128gb which i assumed was the P615 that i put in the search, it wasn't until i couldn't find a sim card slot that i discovered that it was not the right model.
Sent from Yahoo Mail on Android
If you have opened the device and broken the seals then I'm not sure I can accept a return on this item.
Breaking the seals will markedly reduce the value of the item for resale.
I accept returns for unopened items returned as they were received.
As you have put in your return request that the wrong item was sent this has automatically raised a return.
However this is incorrect and is due to your own mistake.
I will need to consult eBay CS before proceeding.
Mark
The mistake is eBay's listing for offering a P613 when I clearly entered P615 in my search. Had your listing mentioned that it was a P613 instead of just a Galaxy Tab S6 Lite - Grey 128GB (2022) I would not have ordered. I look forward to eBay's response,
I need the device for work, so it is necessary for a speedy conclusion, I have not used the device nor even turned it on, so it is still brand new.
I am sure that you would like positive feedback so please prioritise.
Hello,
the listing clearly states the SM-P613 model in the item about section, the description and the pictures of the details on the box.
In no way is there an error on my part.
I have spoken at length to eBay customer service.
I have explained the reason for return and eBay have advised me to offer you a partial refund to cover the loss of postage (8.45 minus your 2.99) and the devalue of the resale amount now that the box has been opened and seals broken.
I will now have to sell this as an opened item.
Please understand that the amount you paid was well under RRP for this particular model and I made very little on this item.
Also just to make sure you're aware, most people simply connect the tablet to the internet via the hotspot on their mobile phone meaning a SIM card isn't required at all.
It is unfair of you to use negative feedback as a tool to gain favour in the outcome.
For a speedy resolution I would therefore like to proceed with the refund on provision that my costs are covered via a partial refund of £269.
Please let me know if you accept.
Thanks, Mark
I think knocking £20 off is a generous offer considering the loss of value and my initial postage cost? (edited)
If I was at fault I'd also accept the return.
However the buyer has clearly attempted to obtain a full refund under false pretences.
This fall's foul of eBay's money back guarantee and therefore don't believe he is entitled to a full refund.
I would never sell anything on ebay that was worth more that £20 as there are now more scammers than genuine buyers, and the unbelievable thing is the ebay always side with the buyer.
He has done, so don't think there is intention to scam.
They opened a return almost instantly saying it didn't work. I was baffled but took it on the chin. Got it back and there was absolutely nothing wrong with it, so either a liar or "operator error".
In short, I basically paid for a Camera to go on holiday to London for a few days.
I stopped selling on eBay when they allowed everyone to pay by PayPal (non-optional), but would keep the fees regardless. Had a few people buy, then "cancel", and the only option would be to pay the paypal fee on top of the refund. It'd be throwing £30 away if you'd sold something for a few hundred, giving people the license to make you throw money away at Paypal