eBay buyer wants to return an item that was HIS mistake in buying

Unfortunately, to get things sorted at eBay, you have to insist on speaking to Leadership.
When you speak to a Manager, advise that the buyer opened the return under "wrong item sent", when in actual fact you sent what was exactly described in the listing.
Advise that because the item was sent sealed, and now the buyer has broken the seal, the resale value has decreased. Demand compensation for this.

I can't stress enough how you have to escalate to leadership. If you don't get anywhere, contact eBay's office of the president team.

Good luck (edited)

I may be wrong, but I thought if you buy almost anything without physically seeing it allows you to simply change your mind and get a refund. Sure, in this case the buyer has behaved despicably but I guess they were not aware of the mistake they made until they broke seals and inspected the item.

I just sold my old iPhone on eBay, almost the same thing has happened to me.

I’m going to end up with the phone returned and about £15 of postage costs for the pleasure.

Will never sell on eBay again.

I had something similar happen to me a few days ago - I got a weird message after a one item Buy It Now purchase (makeup) - clearly described and photographed, implying I had ignored a request for a different shade. I didn't receive any messages from her, only about her confusion when I sent the tracker URL and said it will update once collected - she seemed to think she had to collect the parcel!

After it was delivered, I got a message saying I asked you for Shade X - which she didn't - and, I would like you to supply the shade I asked for, or I will request a refund. I was completely baffled.

I gave her the benefit of the doubt and asked if she got me mixed up with another seller, and highlighted I hadn't done anything wrong at all, nor had I received any messages about shades. She then told me you are not helpful, which annoyed me a bit.

Haven't heard from her since - I told her ebay would be able to check my listing and our correspondence, she's been quiet so far. (edited)

Ok good news. eBay have agreed I had a valid case and that the buyer misrepresented his reason for return. They have said this is not acceptable and do not take it lightly.
The buyer has agreed a partial refund and eBay have said they have added protection to my account for this return which means I am not responsible and that I do not have to pay anything other than the partial refund.

Good news and a relief.

Office of the President team? What like eBay's Oval Office?

If you don't have his admission of error in a format that can be supplied to ebay, then I doubt you will win.
Sorry.
Ebay sides with the buyer almost every time

when you get it back, you open a case, saying item returns not as sent.. then do a partial refund, keeping what you think you will lose, but as of right now, you have no choice but to accept the return..

a big risk, say you received a book, and not your item

I hate ebay for this reason. They side with the buyer no matter what! 

once a guy bought a jacket from me. He used it for some
10 days then raised a return request under the guise: item not as described. He sent it back smelling of bo and smoke. As the jacket was a down jacket I had to pay to get it laundered at a dry cleaners. Ebay didn’t cover the cost and only refunded me the return postage i had to pay as a good will gesture. Ebay and that guy who did that to me are scumbags. I deleted my ebay account after than. Had a three year hiatus after that experience. I then rejoined when I wanted to buy something and the first thing I did when I rejoined was find all the low lifes who had wronged me before and blocked them
from seeing any potential future auctions. Other than that it sounds like there’s little you can do as ebay treats sellers with contempt.

eBay agents can see the messages exchanged. In the past, I have told them to read them and on both the occasions, they sided with me (seller). But you need someone who is allowed to think beyond the script.

Why waste you time on this ? Accept it is one of the hazards of selling on eBay and move on, you not going to win and are getting the item back.
I presume you got this free as part of a promotion so it's hardly like you have lost anything, you will just end up getting a bit less for it than you anticipated but selling on ebay you could have got totally mugged i.e. sent a brick back...
Sell on Facebook / Gumtree but you have to accept you will not get as much as selling on eBay.

I would be claiming that the item wasn’t sent back as it was sent to him, and demand money back.

I just sold via eBay and a seller with 0 feedback outbidded someone in the last seconds, didn’t realise and posted, wonder if they’ll try anything

At the moment the buyer has gone quiet and has not replied to my latest message.

I notice this guy has a couple of neg feedbacks as a seller, one calling him conniving and another saying he was a time waster and incorrectly listed an item.

Tbh I think this guy is a bit of a rump and trying to play the system.
He has blatantly falsely represented the reason for the return to circumvent the return process and have ebay automatically authorise a refund.

I'm gonna post our exchange of messages below, so others can give an opinion of this buyer.

I find it comical that he blames me, saying wrong item sent, then eBay, then me again and eBay again and then threatens me with possible negative feedback

This guy can't seem to get it into his dumb skull that the error is all his for not bothering to check the listing description that at least 4 times clearly mentions and shows the exact model being purchased.

You'd think someone spending nearly £300 would check and check again before hitting the BIN button?



Hi, you have made a return request stating that I sent the wrong item.

I have checked the listing and it was correctly listed as an SM-P613 which is the WiFi model.
These normally retail at around £359 for the Oxford Grey WiFi model.
The 4G model is currently on sale at Currys for £429.

I find it a little unfair that you have stated 'Wrong item' as your return request.

Have you opened this item in any way, are the seals intact?

Thanks, Mark



What I meant was that I put Galaxy Tab S6 Lite -grey 128gb SM-P615 in the search engine and yours came up, I only saw that it was a Galaxy Tab S6 Lite -grey 128gb which i assumed was the P615 that i put in the search, it wasn't until i couldn't find a sim card slot that i discovered that it was not the right model. 
Sent from Yahoo Mail on Android


If you have opened the device and broken the seals then I'm not sure I can accept a return on this item.
Breaking the seals will markedly reduce the value of the item for resale.

I accept returns for unopened items returned as they were received.

As you have put in your return request that the wrong item was sent this has automatically raised a return.

However this is incorrect and is due to your own mistake.

I will need to consult eBay CS before proceeding.

Mark


The mistake is eBay's listing for offering a P613 when I clearly entered P615 in my search. Had your listing mentioned that it was a P613 instead of just a Galaxy Tab S6 Lite - Grey 128GB (2022) I would not have ordered. I look forward to eBay's response,

I need the device for work, so it is necessary for a speedy conclusion, I have not used the device nor even turned it on, so it is still brand new.



I am sure that you would like positive feedback so please prioritise.


Hello,
the listing clearly states the SM-P613 model in the item about section, the description and the pictures of the details on the box.
In no way is there an error on my part.

I have spoken at length to eBay customer service.
I have explained the reason for return and eBay have advised me to offer you a partial refund to cover the loss of postage (8.45 minus your 2.99) and the devalue of the resale amount now that the box has been opened and seals broken.

I will now have to sell this as an opened item.
Please understand that the amount you paid was well under RRP for this particular model and I made very little on this item.

Also just to make sure you're aware, most people simply connect the tablet to the internet via the hotspot on their mobile phone meaning a SIM card isn't required at all.

It is unfair of you to use negative feedback as a tool to gain favour in the outcome.

For a speedy resolution I would therefore like to proceed with the refund on provision that my costs are covered via a partial refund of £269.

Please let me know if you accept.

Thanks, Mark






I think knocking £20 off is a generous offer considering the loss of value and my initial postage cost? (edited)

If eBay authorised the return it sounds like you have returns for the listing turned on.

I would be willing to bet that when you receive it back there will be a brick or book in the box !
I would never sell anything on ebay that was worth more that £20 as there are now more scammers than genuine buyers, and the unbelievable thing is the ebay always side with the buyer.