Posted 4th Feb 2023
I Switched up to higher data plan but when I looked at future bill discovered had lost discount of 50% offf forever more ( I had a whole year left) called SKY who said can’t change back ..leave …or 25% offf (effectively 16% due to new price increase and 12 month contract so I left after 15 years
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sorted byHowever, I do think it's fair to challenge your response (regardless of it's legal validity) and ask why didn't Sky simply have the courtesy to mention to the OP that prior discounts would be lost.
Not everyone is legally savvy like yourself and Sky often use this to their advantage.