DHL tracking can someone explain this to me?

Avatar ryouga 6
Posted 5th Feb 2016
12 Shipment on hold EAST MIDLANDS - UK 07:25

1 Piece
11 Processed at EAST MIDLANDS - UK EAST MIDLANDS - UK 04:49

1 Piece
10 Clearance processing complete at EAST MIDLANDS - UK EAST MIDLANDS - UK 04:30

1 Piece
9 Arrived at Sort Facility EAST MIDLANDS - UK EAST MIDLANDS - UK 03:42

1 Piece
8 Customs status updated EAST MIDLANDS - UK 01:57

Does that mean its held as they want a fee? Seems strange its at other end of the UK if thats the case.

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  1. Avatar
    Why not try calling them?
  2. Avatar
    Author
    They are closed obviously.
  3. Avatar
    check online if you have the waybill number it should show you the fee u need to pay
  4. Avatar
    ryouga

    They are closed obviously.


    I had exactly the same last week on a dash cam I bought from Hong Kong. Eventually I received an e-mail and a text stating Customs were holding awaiting import duty payment, might have been VAT payment. There was a link to pay, item was released for delivery a couple of hours after payment. Hope that helps
  5. Avatar
    Author
    Thanks, I did check the number and it showed £4 to pay but they arrived today and just handed it to me without asking. it was my Doogee phone.
    Avatar
    Joe did you contact them
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